Overview
Hard Drives Direct has a rating of 4.9 stars from 116 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hard Drives Direct most frequently mention customer service, fast delivery and great price. Hard Drives Direct ranks 5th among Computer sites.
Instant Feedback
Quality hardware, good price, fast delivery. Drive was installed and running in no time.
Easy ordering and quick delivery. Part replacement is functioning normally.
I had an awesome Service delivery experience and it was great
Hello Valentine,
Thank you for your feedback! We’re glad to hear you had a great experience. We look forward to serving you again soon!
-CSR
Fast delivery and the HDs work out of the box. The shipping was fast and I can recommend this company to others.
Hello Romeo,
Thank you for your positive comments. We truly appreciate you recommending us to others.
-CSR
As per the instructions on the order page, which stated that if the low-profile version is needed, it should be indicated in the order comments.
The *NOT* low-profile version was sent, and I had to jury rig a low-profile bracket to use the card in my server!
Hello Trent,
Our apologies for this error on our end. Please reach out to us at customercare@harddrivesdirect.com and we will have the correct item shipped out for you.
-CSR
Could not make a correction to the ship to address when I realized I had to enter a last name. Other than that shopping was easy.
The cost of the hard drive was much higher than expected but then it is an older model and may not even be made anymore. I was just thrilled to find Hard Drives Direct had available one of the model I needed.
The drive arrived a day earlier than estimated.
Hello Randy,
You may create, edit, and delete ship to addresses in your address book online. Please feel free to give us a call at 1-866-252-9743 or 613-599-1287, or you may email us at customercare@harddrivesdirect.com should you have any questions or require assistance in the future. Thank you for this review - your feedback is important to us.
-CSR
Part was not as described. The HD sleeve was larger than the one ordered as this HD was a substitute. We called to clarify and had to remove the original sleeve to make the part fit.
Hello Tom,
I have looked into your order and I do not see any notes regarding a call from you. I suspect you may have ordered the incorrect generation of drive for your HP server if the tray did not match.
It does sound like you were able to resolve the issue by swapping the tray with one from your existing hard drives. Please let us know if you require anything else from us. We can be reached at customercare@harddrivesdirect.com or by telephone at 613-599-1287.
We look forward to hearing from you.
-CSR
The whole experience was super easy. With a lot of these NAS units, accuracy is very important because there are so many different SKUs for drives and you need the specific ones for your unit. Hard Drives Direct made finding the right drive easy.
Hi Adam,
We are glad that you enjoyed your shopping experience.
We hope to hear from you again soon.
-CSR
I was quickly able to find what the drive I needed and the stock was plentiful. The ordering process was straight forward and I received the drive quickly and in working condition.
Products are cost effective, readily available and shipping options are great if you are in quick need of the product. Arrived earlier than advertised!
Hello Michael,
Thank you for this excellent review. We are happy to hear that you enjoy shopping with us.
Please come back soon!
-CSR
Looking for specific NAS drives for a Dell array and they turned out to be very difficult to find. HD Direct seemed to have the drives, and immediately a live human was online to answer questions and help fill the order. Drives arrived quickly and they had the correct specs. Customer service checked in to ensure they arrived and worked for us. Great experience for just stumbling onto their website.
Hello Dennis,
Thank you for taking the time to provide us with this excellent review. We are pleased to hear that you are happy with the service you received.
Please come back soon!
-CSR
The site may not be the most aesthetically pleasing, but it certainly serves its purpose. It is our go to site for genuine Dell disks, controller and interfaces. The customer service is excellent and quality is top notch.
Hello Daniel,
We are happy to hear that we are your go to company for server parts, thank you!
It is always a pleasure working with you as well.
-CSR
Simple, fast, and easy. Item arrived and was as described..
Never any issues with Company, Excellent service, super fast shipping,
Hello Nazar,
Thank you for the fantastic review! We're thrilled to hear you’ve had such a positive experience with us.
We appreciate your continued trust and look forward to working with you again soon!
-CSR
Pretty simple. They have an excellent selection and stock. If they have them, they get to fast.
Hello Kevin,
Thanks for the great feedback! We are glad you found what you needed and that the fast delivery made everything easier. Please let us know if we can assist with anything else.
-CSR
Erin McDonald was very helpful and attentive to my requests.
I always get good support from their staff. They are efficient and fast!
Installed new drive and the drive errors disappeared. All appears to be in order.
Hello Darrell,
Thank you for this update. We're glad to hear that the new drive resolved the errors and everything is working as expected. If you have any further questions or need assistance in the future, don't hesitate to reach out. We truly appreciate your feedback!
-CSR
Web site well done and easy to use I will be back with another order
Hello Terry,
Thank you for shopping with us, and for this nice review.
We look forward to serving you again with your next order!
-CSR
Orders are always comming fast and always accurate. The Prices are verry competitive. Can't found any bad point to mention
Hello Francois,
Thank you for the fantastic review! Your feedback means a lot to us, and we're thrilled to know you're happy with our service.
We look forward to continuing to serve you!
-CSR
The only thing is the company that shipped is a 3rd party shipper (sillworks), so the payment and the shipment was a little bit confuse, I need to dig out the email from the Junk mail. Other than that, everything go so smooth.
Hello Jessica,
Apologies for any confusion. Sillworks is actually our company name and HardDrivesDirect.com is our website.
We are happy to hear that you enjoyed your shopping experience otherwise, and look forward to hearing from you again.
-CSR
I am super happy you guys had my hard drive in stock. It showed up in a couple days and went about as smooth as possible in regards to having my RAID get rebuilt.
Hello Andrew,
Thank you for this nice review. We appreciate your positive feedback.
-CSR
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- Ottawa, On, Canada
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Business Highlights
- Same Day Shipping
- Free Ground Shipping Canada and US
- Lifetime Warranties
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hani,
Thank you for the great feedback! We're so glad to hear that the quality of the hardware met your expectations and that the fast delivery helped you get everything up and running quickly.
We hope to hear from you again soon.
-CSR