Harbor Freight Tools has a rating of 1.4 stars from 290 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Harbor Freight Tools most frequently mention customer service, home depot, and credit card problems. Harbor Freight Tools ranks 107th among Industrial Equipment sites.
First thing, the Monmouth junction, NJ store the employees always great you like an old friend. Had some confusion over a coupon and the manager Mikki went over and above to get it resolved. Everyone is s helpful, kind and nice. All other retail establishments should emulate them. Insider track purchase pays itself over after a few visits; would definitely recommend this.
An absolute joke. They try and give you so much crap at filling out warranty stuff that you enter over and over and the format is very poor for a company like HF. I will never purchase anything that I need an extended warranty for from this place. Time is precious and you shouldn't have to deal with this. Look at the review rating. It should tell you something is wrong. Oh and it says thanks for being a loyal customer. Wow...
First thing, the Monmouth junction, NJ store the employees always great you like an old friend. Had some confusion over a coupon and the manager Mikki went over and above to get it resolved. Everyone is s helpful, kind and nice. All other retail establishments should emulate them. Insider track purchase pays itself over after a few visits; would definitely recommend this.
Tip for consumers:
The best,
Products used:
Utility knife and foashlights
If you're looking for decent tools and don't want to pay an exorbitant amount of money. Look at Harbor freight. I've been using their tools for years and I've never had a problem and they're returned. Policy is very generous so like I said. If you wanna save money, used Harbor freight.
A nice gentleman named Vincent came to aid me as I looked for your information on a drill press. I had needed to know about the difference uses for the sizes and recommended for steel. Even though I didn't purchase an item he wished me luck on my journey.
On10/09/2023 I had went to HARBOR FRIGHT IN BRAINTREE The manager Tom and the cashier Michael and josh were very professional and helpful and very knowledgeable about everything and very nice it was a nice experience and the process very easy store *******
I am highly impressed from the pole saw that I bought from y'all and also the price on it. Only use the equipment twice but it works pretty good thank you all.
Products used:
Polesaw
I was looking for a 1/2 impact and I seen that harborfreight had a deal so I went and checked it out and I got the items the impact I grabbed was not the one with the deal so I went with HERCULES20V Brushless Cordless 3/8 in. Compact 3-Speed Impact Wrench all the socket I have are 1/2 so I have to use a adapter to use it
I bought a wet saw and used it with large format tiles until I wore out the bearings on the sliding table. I owned it for well over a year. I wanted to buy a new sliding table with all the bearings in place and asked customer service how to do this. Their response - they Fedexed me one. Gratis. What a pleasure to deal with a company who wants to help.
Products used:
2.5 Horsepower 10" Industrial Tile/Brick Saw
I have dealt with the customer service dept. 3 or 5 times and always found them to be 5 star. They are always knowledgeable, courteous, and prompt. Today, I had the pleasure of dealing with Esperanza. She had all quality that make it a pleasure to deal with customer service. It disappoints me to read some of the unfair rating by others: for example, one person lost his job and home. He didn't pay his credit card and his credit score dropped 150 points. He blames Harbor Freight for this and gave them 1 star claiming that they are not about the community. Another person misused a product causing damage to it and expected it to be accepted as a return. Be very careful with some of these negative reviews... they are unwarranted and unfounded!
Products used:
high lumen lighting
Harbor Freight is always a great place to shop, good inventory, fair prices and great deals. They also stand behind their products. 5 *****
Tip for consumers:
Check for sales and join the insider club
Products used:
Tools,ladder.nail gun zip ties,battery lights
Join our family oriented group Harbor Freight Junkies on Facebook I made this meme my savings today was great free wrenches
Tip for consumers:
Nothing click click getter done
Products used:
The dremiel saw set for the truck radio
It was my first time in I had just open a credit card for the 10% off I just purchased a table saw as it had wonderful views for the price. Really nice and friendly group at the Eugene Oregon store. I will be back to purchase more things. Love this store
Tip for consumers:
Yes
Products used:
Saw
I walked in and explained what I needed and Adam took me right to it with great helpful advice! Great help from Terry at checkout! Nice professional help, thank you guys!
Kevin McGrath
PO Box 74
Lowell, Vermont
*******
January 31,2022
Harbor Freight
Manager
ATTN: Store 778 Corey Noonan
160 Meadow St.
Littleton, NH
*******
Dear Sir/Madam,
I would like to express my gratitude and appreciation for your outstanding store at the abovbe location. The staff and inventory are second to none as it is a very positive experience to purchase quality merchandise at reasonable cost. One of your staff in particular Mr. Corey Noonan has provided me with the following positive experience consistently:
In the last year he has exemplified the following traits:
1. A positive and confident approach patiently explaining to myself the options regarding the best way to move forward.
2. Is always available when I needed assistance with multiple questions and responded with a refreshing responses in a very short time frame,
3. Is always compassionate and make me feel I was never alone or a bother to you.
In closing, I am confident Corey will continue to make all the difference for people like me who require assistance and expert advice to move forward. Coreys' advice and cheerful demeanor made me feel welcome and confident in my future purchases as well. Mr. Corey Noonan is nothing less than an asset to your team and sets the standard for customer satisfaction!
Sincerely
Kevin McGrath
Lowell, Vermont
*******
Tip for consumers:
use this site
Products used:
shoes
I bought three of these and engines. The best engine replacement was for a log splitter. Although I had to buy a adapter to make the shaft 3/4. This is a beast of an engine. Two pulls and it starts right up. I like the idea of two bearings on the ends. It behooves me how this can run 8 hours a day for maybe up to 3 weeks at a time
Tip for consumers:
Great products
Products used:
Predator 6.5 engine
Customer service was AWESOME!
I ONLY shop the Benton, AR location #814!
Harbor Freight Rocks!
I've been a Harbor Freight customers for years. I learned today the gentleman that has helped me on numerous occasions in Statesboro, Ga. - is the manager. He is always so customer friendly and goes the extra mile to assist you while in the store. Kudos to you and the example you set your your staff. Thank you for always being so helpful. Keith and Donna S.
I had the best experience ever at the Brickyard store was in and out Violeta helped me get what I needed very experienced and knowledgeable. Thanks again for the great experience.
Of course you have your home depots and lowes, but I love Harbor Freight. Good deals and same quality tools. It's the first store choice for me when it comes to tools.
You get what you pay for. Tools are as good as anywhere else. Store returns are never a problem. I generally look here to start.
Buy all my tools there. It's hard to find a sales person on the floor, the free giveaways such as mini flashlights, etc are usually gone by the time I get there. Prices are great. They make almost all that they sell. Better than any other tool, supply store I've been to. Easy to buy more than you intended if you're into tools, etc.
Tip for consumers:
Beware of online ordering. I had bought an item that was so damaged I couldn't repair it. Buy from the brick and mortar store. Know what you want when you go because it's easy to walk out with much more than you wanted.
Ariel help me and my family so much. She delt with a terrible attitude from a relative of mine. I felt so embarrassed and she handled it like no other. Best store manager for harbor freight. There lucky to have her. And thank you for dealing with us.
I have a love for power tools and I could spend hours at Harbor Freight just looking at the tools. Great quality as well.
Harbor freight sells cheap tools. Some of these tools are very high quality, some are not. They have online reviews done by customers that help a great deal on determining what is good and what is just cheap. Harbor freight has good customer service and delivers when they say they will - no deception. The prices are what keeps people coming back - great prices! Site is easy to navigate and ordering simple.
Harbor Freight buys their top quality tools from the same factories that supply our competitors. We cut out the middleman and pass the savings to you!
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