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Harbor Freight Tools has a rating of 1.42 stars from 289 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Harbor Freight Tools most frequently mention customer service, home depot, and credit card problems. Harbor Freight Tools ranks 107th among Industrial Equipment sites.
First thing, the Monmouth junction, NJ store the employees always great you like an old friend. Had some confusion over a coupon and the manager Mikki went over and above to get it resolved. Everyone is s helpful, kind and nice. All other retail establishments should emulate them. Insider track purchase pays itself over after a few visits; would definitely recommend this.
An absolute joke. They try and give you so much crap at filling out warranty stuff that you enter over and over and the format is very poor for a company like HF. I will never purchase anything that I need an extended warranty for from this place. Time is precious and you shouldn't have to deal with this. Look at the review rating. It should tell you something is wrong. Oh and it says thanks for being a loyal customer. Wow...
#******* ChinoCA location. It was fun to walk around and she all the fun useful tools for a low price lots of sales going on. I went in for a tarp 20x30 got it for 65$. It was a extreme duty tarp material looks good and durable hopeful it will do as I want. I did go in for what I was looking for only thing I was hoping I could find a coupon for an extra off for in store purchase. No luck with that.
Really good prices and sales. Quality isn't the greatest but you get what you pay for. Something’s are better than others you just got to know how to find them. I’ve been a long time customer mainly because of their customer service. Very reasonable company, never had a problem.
Plenty to choose from, cheap prices and quick shipping. Only problem I've come across is the inability to use vanilla gift cards online. Can't buy a Harbor Freight gift card online with a vanilla card either. When they catch up to the 21 century way of doing business I'll add another star.
I have shopped Harbor Freight for a lot of years now and I personally like them. Their tools may not be as good or last as long as your $100-$200 tools but when money is an issue they work just fine and last long enough.
Really like this store, i have and use the stuff you get free with coupons. Good prices and Good quality.
HarborFreight is a great place to buy power tools along with random home and industrial products. Their prices are often better than what you would find at Home Depot or places like that. I can't lie, I'm a Harbor Freight fan.
They have an extensive collection of tools and hardware. Prices are incredibly cheap BUT... quality ranges from "piece of junk" to "decent". However, generally you get what you pay for. If you pay $7.00 for a set of 10 pliers just expect it to be worth that price and no more. That way you won't be disappointed. The tools are OK for sporadic amateur work though and are a great way to add rarely used tools to your collection at a great price.
Shipping costs are reasonable given the weight of tools. Their shipping cost schedule is a little strange - e.g. if your order is below $15 it will cost $1.99 and between $15 and $30 will be $5.99 so it is cheaper to place multiple orders if possible.
Shipping time is very good as I received my product within a week.
My detailed ratings: 4 stars for relative prices (as in "you get what you pay for"), 4 stars for selection, 2 stars for quality, 4 stars for relative quality (relative to price), 3 stars for shipping cost, and 4 stars for shipping time.
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Harbor Freight buys their top quality tools from the same factories that supply our competitors. We cut out the middleman and pass the savings to you!
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