We had a deck installed in 2011, from the start there were issues, some of the deck wood had to be returned, some step boards had to be replaced, some deck floor boards were messed up, they did not replace all the damaged pieces i requested, i continued to call, mostly got ignored, i told the manager that someone needed to come out and make a visual inspection, they refused and said, " we will not come out nor will we do anymore repairs". The deck continued to have other problems. The top railing separated from 2 different locations, more boards cracked and split, the support hangers underneath the deck separated, making it dangerous to walk on, especially since it is right at the entry door. This deck was very expensive, i feel they should have backed up their work. I will take pictures and post them later. Very poor customer service.ONE STAR IS TO MUCH CREDIT FOR THIS