Hampton Lovett UK

Hampton & lovett promised big savings on our business rates, they eventually saved nothing and 2 years later, are demanding a very large fee to do a second rates review which I was unaware of. Either I pay the full amount a second time or 50% cancellation fee to not perform any work. There is no reason for a second case and it is unlikely to be any different to the previous one. A terribly immoral company. Stay away from using them

There are no guarantees - even though they said ours was almost certainly a winning outcome (they suggested £10,000 + in compensation).
But their report was inadequate.
The VOA only have to have a few properties in the are that are paying the same rates as you are, and your case will be dismissed.

I think the VOA should publish the Results of Valuation contests by Agent - if this was the case, we would probably all steer clear.
Hope this helps you to avoid this costly mistake.

We engaged this firm in Oct 2021 for 2017 rates review paid the full fees and till date nobody has bothered to give us a satisfactory response. Our check and challenge deadline was almost missed once, if we had not chased them for an update. It's absolute scandal this firm till date nobody is seriously addressing our request and no effort is being made to process our application. It's been almost 2 years and we are still waiting for them to do anything.

Instructed this firm to challenge our rateable value. After 12 months still no progress, after we paid several thousand in down payment. Slick sales guy. We have been conned - do not engage them. I have also read that they have also been challenged for writing fake reviews on Trustpilot.

My company gets several emails per week from them claiming they have carried out a review and can reduce our rates. Our company has no premises in the UK and therefore pays no rates. We have had no trading relation with them or any similar company. We have not given them permission to send us marketing emails. Yet we get spam from them daily.

Would you trust a company that uses spam email as their main marketing method? Neither would I!

I engaged this company in June 2022. They've taken forever to do anything, in fact they seem to do nothing unless and until I chase for a progress report. I put a review on another site and they offered to come to an arrangement with me to take it down which I refused. I said that I might amend it at a later date IF their service improved to warrant me changing it. Now I have a letter transferring my business to an alternative which, evidently, they can do unilaterally as per their terms and conditions.

Terrible! Signed up with Hampton Lovett in feb 2022. 14 months later and the council still think we are a hairdresser - which we are not. Left a bad review a few months ago, and was offered a reduction in commission to remove it, which I did. 12 months after signing the contract, I received a letter offering to fast track 2023 rates review, which I assumed was a fast track of my original application into the new rates year, as nothing had happened with it. Turns out, they consider this a new contract, and are threatening to sue me as I refused to pay them more money until they complete on the original contract! Looking forward to counter claiming for breach of contract. Wish I had never heard of these people, do not sign up with them, they cannot be trusted

Beware, the representative who came to see us was thorough and more or less said it was guaranteed that we would receive a sizeable reduction and refund. They sent no evidence or comparable evidence to the VOA so I'm not surprised our appeal was turned down. When you call them they are very unhelpful and certainly don't speak with the confidence and professionalism of our first contact, it very much sounds like a group of very young inexperienced office assistants who are dealing with these matters. I appreciate that nothing is certain when one through this process but after reading other reviews I feel like I have been scammed. Also, they have removed their reviews from Google as they were so shocking.

These people will lie to you make false promises take your money harass you on the phone threaten you with court action and make life miserable for you and will do nothing what they promise you have been warned.

This company has somehow subscribed us to numerous email addresses even though many of them are not used externally. Every email has been aimed at getting us to sign up to their services to challenge rates with emotive, fear mongering terminology so that sign up.

In our case we're on full rates relief due to the low rent we pay so it was never ever relevant but despite unsubscribing from numerous addresses we keep getting their cr*p. Never used their actual services but given other reviews it's pretty obvious they're not a company we'd ever want to deal with.

Back in 2018 we appointed this company after their slick sales team convinced us to give them a try and paid over £3K for them to appeal our rates.

Nothing at all come from it and they made up several excuses why they failed to push our claim through.
We asked for our money back and they refused.
I spoke with Chris who is the MD several times and got nowhere.

To our horror, they are now claiming we signed a contract for 2 attempts at the rates appeal and are chasing us up for another £3K for the second go, even though they did not bother with the 1st go!
It has now got to the point of harassment as I have told them to stop contacting us but they keep sending threats of CCJ's and enforcement action if we don't pay!

Not sure how this firm is getting away with it and has still been in business all this time!
Stay well away from this company.

"My name is Sophie I am writing you to as we have noticed that there is an unclaimed Business Rates credit note against your property..."

I don't have business premises. I therefore don't pay business rates. When you start out with a lie, it's easy see where any association would go with shysters like this.

I paid this Company £3,780 to do a rates review in 2017 and the next time I hear from is in 2023 with a invoice for the same amount for a rates review for 2023 and they've got the cheek to send me a red warning, it's actually funny

Every few weeks we get another piece of spam from this company. I just wish they would give up. Perhaps leaving them a poor review and pointing out they are just spammers who scam might help.

Attached is a screen grab of the latest scam. They apparently have seen what presumably should be confidental financal documents. How?

How many laws are they breaking with spam, data protection et al.

Absolute shysters and will be reporting this to the DPA administrator to see if they are just lying or is they are accessing private informatio to which they have no right.

Claire is a fantastic sales person- she'll promise you the world and you'll never see her again after parting with you money. All lies - not to be trusted

Chance are you've landed here having Googled Hampton Lovett Consultant Surveyors Ltd after receiving one of their unsolicited emails.

They've clearly obtained a mailing list from a disreputable source that generates "likely" email addresses by combining directors' and company names. This is also a technique frequently used by spear-phishing organisations, that attempt to deceive and defraud companies by targeting senior executives.

It's unclear whether they're simply clueless, or shady and disreputable - either way they're best kept at arm's length. Probably also worth dropping a line to the ICO, as they're clearly in breach of many data protection regulations.

In short, our company was mis-sold by Hampton Lovett and rather than being virtuous in their errors the company decided to save face and enforce the contract. Their heavy handed approach and disinterest in fulfilling the contract is something which requires careful consideration. The focus only appears to be the extraction of fees not delivery of service.

We [Our Company] were pragmatic in finding an alternative solution after the misrepresentation of their sales team. But during our negotiations they disappeared like Harry Houdini and enforced Bailiffs for payment. Since payment was forced through Hampton Lovett 6 weeks ago no services have been conducted.

We have dealt with Hampton-Lovett many times. They have been extremely professional throughout. They proceeded to re-assess the rateable value of our business premises. This was successfully achieved, as they promised, and resulted in saving us a lot of money.