Halfords

Without any value or worth. Call Centers in South Africa, manned by Teenagers who know nothing about cars. Ordered "GLOW PLUGS" had to strip half the engine to prepare to fit, wrong parts items. I had triple checked part number, given registration number, triple checked when I picked them up from
The store. Car was stuck on the ramp for 48hours (still on ramp now), the mechanic called Halfords, they said we have the correct ones in, he drove down on my time & expense & they tried to give him the same ones they had sold me, he had told them exactly what he needed, they still got it wrong. Make a complaint no facility, this has cost me £1000,s in wasted time, stress and additional costs. They told me to push car off the ramp (engine in pieces), down the hill, along the road & up another ramp, just zero value. DO NOT TRUST THESE FOOLS!

Booked and paid for battery change, 13/12/24 to be fitted 14/12/24 between 8 and 8 check web site for timing on 14th nothing showing, phone customer services at 10-20 for information and was told no fitters available and the battery would not be fitted, but i could re schedule for another day. Not acceptable to be left without a car and not be notified. Sorry cant rate less than one if I could.

I was given a £100 parking fine for shopping in Halfords Coalville, reduced to £20 as a "goodwill gesture" after I produced a proof of receipt that I shopped there. Apparently you have to find a computer to type your registration in. If you don't you will get a £100 parking fine for shopping. So the Christmas message is "DON'T EVER SHOP AT HALFORDS"

I ordered the car parts from Halfords,they said I can get my items in two days,but now past 15 days,I still waiting it,I try to contact with them,but no response,that is very bad experience.the order number is *******948

Bought a tyre repair kit in the store to find a vital part missing when I got it home. Tried to leave a negative review on their site but was rejected despite my being, factual, constructive and polite.

Partial delivery only and missing part now overdue by 7 days despite contacting customer service who don't appear to want to resolve or can't resolve the issue.
What is the point of being a member/ customer of your motoring club.
Halfords you need to take customer service seriously and from where I stand you don't.

Whilst fitting a shock absorber the Halfords garage broke my windscreen. They are offering to replace it with a generic rather than branded windscreen. Almost two weeks later and I can't get to speak with anyone senior to authorise a branded replacement, just keep getting stalled whilst the senior managers hide behind the unfortunate call centre staff.
Looks like we may be off to the County Court!

I haven't had such a terrible experience in years. I had an issue with online order, they made me go to the physical store, where they were useless, ruined my day. On top of it when I wanted to submit a complaint they sent me some generic message with apologies which had nothing to do with what I complained about. I am glad I never made a purchase and never gave my hard-earned money to these unprofessional useless people.

While in for new tyres and wheel alignment (NTS Stirling) noticed two staff driving my car around town.and only one returned. When questioned told that it was for mandatory test drive! Later, having got no documentation re wheel alignment and no evidence of tool marks on track rods I had suspicion that wheel alignment had not been done at all. My complaint to Halfords was completely ignored and after two propts they told me case was closed - Manager had apologied for MY confusion! My only confusion was that I did NOT receive any apology or explanation from Halfords at all. Needless to say I will not be back - thankfully there is a lot of competitors out there. Appalling service

I booked and paid for an MOT test months in advance. When I turned up for the test they told me they didn't have an MOT tester at that garage and hadn't had one for weeks. Left me with 24 hours to find another garage before my MOT expired. Customer service were full of bull and couldn't have cared less. Don't use these Shylock's.

Truly terrible
Truly terrible
Not worth one star. Awful place, no customer service, I asked for advice, didn't get it, just a shrug, as the bored Halfords person was keen to move on to next customers. Ended up wasting my money on something I couldn't use. Unable to even contact Halfords to discuss, no reply to emails... such a shame, as a cyclist (& motorist) I have always shopped there, will have to find somewhere else in future.(DUMFRIES STORE)
Not only this, they REMOVED my review from their website, rather than address the problems.

I have experienced pathetic customer service at the Cambridge Halfords store. Not ones but thrice my experience has been awful. To begin with I had to wait 4 hours to buy my kids bikes. I had taken bronze service package and when I got the bikes for servicing I needed to wait for 2 more hours despite of the team members roaming around inside the store. There is only 1 person upstairs attending customers and also repairing bikes. The other staffs on the floor just doesn't help. Will never buy another bike from there.

Sold a product over the phone after spending 45 mins chatting to an advisor. Booked car in, when arrived after calling to check that I was booked in I was told they could not do the work. I was also told that I needed something else as part of the package which was not mentioned on the call, this was three times the price what I already paid.

The manager was unsympathetic, he could see I was distressed after wasting so much time and with a toddler in toe!

Called again to complain and asked that this be looked at asap, advisor seemed to listen but had no call back and it's now been 4 weeks.

Shocking business, disjointed call centre, on premise staff have a lack of customer service skills and unable to deal with complaints.

Car booked 1pm 11th Aug. Told to allow up to 1.5 hrs before collection. Returned at 2.30pm to collect car. They had not even looked at my car and told me it could take a further 1.5 hrs to complete. Ie 4pm.
This was Great Yarmouth Halfords. I reclaimed my keys and left totally disgusted. This is my first and last dealing s with Halfords Autocentre...Its a joke!

Bought a battery for my car from them.
Then they tell me they can not fit to my model, too complicated! So I paid a garage as i do not have the tool to program it.
3.5 years later it fails, i return it under its 5 year warranty.
They claim nothing wrong. Manager arrogant. Told me start stop not working because of a window module (without testing anything).
I have it tested elsewhere as they told me to (battery specialist). They tell me certain types of battery fail in a manner they will not fully charge either on or off the car.
However they tested alternator and wiring, its fine.
Halfords still don't believe it faulty, wont do anything.
Write to all 5 directors, no reply
Store at other end of the country call me but as I'm too far away just tell me to go back to the store I went to before.
Local battery specialist tell me Halfords have no idea with modern batteries.
I call Halfords customer services they say warranty does not cover it being used!
End up giving up!
Battery fails completely.
Have to buy a new one elsewhere
MESSAGE TO HALFORDS, STICK TO SELLING CAR WASH AND WAX! Lets see if you can get that right?

Tried ordering on-line. Awful website, banners, flashing bits, trying to increase order values. Supposedly offers a PayPal to pay but no option on checkout. Demands car reg number even for wiper blades. Then simple items like two normal wiper blades and an oil filter removal tool will take a week to be available in store.

Foreign call centre. Phone number tries to field calls to chat on website.

Rubbish, frustrating and awful experience. I spent my money elsewhere

Crap customer service...
Ordered an accessory online and one day before collection I was told that it was unavailable and I should call them. Call them? Have you tried getting through to the foreign call center? What a joke.
Eventually my wife got through to the local store (Evesham) and I have to say this is the most disjointed company ever.
They assured us that the order will still be fulfilled even though the previous emails claim I've been refunded. And they are removing this item as it's unavailable.
Come on Halfords buck up..

Halfords deducted 509 pounds after I tried to replace my new stolen electric bike. They then could not raise a purchase order & said they would refund by COB & to buy in store which I did. After weeks of chasing them & being told contradictions i. E. it had been refunded & banks fault in emails (never raised according to bank) & that it was still 'payment pending' by call centre & Halfords accounts, they failed to reimburse my 509 pounds for which I received no goods in breach of Consumer laws. I rang the call centre at least 16 times & was on hold for many hours.

I pre-booked in advance a health check service for our bikes.
When I arrived I was welcomed very nice and the gentleman Rob listened to my problem in a very professional manner.
Without any further questions he asked me to leave my bicycle and he will call me later to pick it up.
Turned around my check and repair same day and bike was ready to go, even though the shop is heaving with bikes.
The team Levi, Rob and Mo are brilliant - helped me sort out a lot of my questions and bike's issues. On top, you get advice how to maintain your bike the best way possible. I've been extremely satisfied with each service I booked starting with checking our new family's bikes
There is professional, knowledgeable and friendly staff. Outstanding customer service.
If you want the best for your bicycle this is the place. I'm feeling very lucky to have this shop next to me.
I couldn't ask for more and I completely trust team expertise based on my experience of the last bike service checks.
Highly recommend and definitely will come back.