Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Excellent customer service. I had 2 items that dint fit on my first order and they took care of it with a credit and to pass the items on to someone else! Very easy website too! I love the leggings and the leggings with shorts! I ordered more! Thank you
Great products, good service.
Quality is very good
Wonderful service and website options to choose from
Great and easy site to use. Leggings came fast and looked nice.
Pretty average site! Just lots of pop ups and a little hard to navigate - the clothes are comfy and true to size :)
Halara has a nice website, easy to use, etc. very happy so far! Only it felt like it took ages to arrive. Other than that, I love it ̈
Love shopping on line and this was a request from my daughter
These do not hold you in at all, they are just plain leggings and have no strength if you're looking for a legging that will hold in your tummy. They also continuously roll down everytime you sit and get up and you have to keep hiking them up.
Quick and fast and shipping was easy. Easy website to order from
Wish your sizes ran a bit bigger. Might want to update your sizing chart
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check a check!
Very easy to order, the size chart was right on. And shipping was what was expected
Super fast and easy! I like simplicity. Nothing complicated
Tried the crossover leggings and pants, absolutely horrible. They aren't flattering and they don't fit well at all I'm 5'5" and 120 pounds ordered a small and the waistband doesn't stay up EVER it just falls down and the pants barely touch my ankles way too short and I'm not a tall person by any means. Extremely unflattering around the crotch area and constantly falling down I don't know how they have so many positive reviews because both products were pretty awful especially considering the price and how long it took to receive them.
Hi Claire! Sorry to hear about your shopping experience. May we have your order number and email address so that we could assist you with the size issue?
Very good shopping experience. Have been looking at Halara for quite some time
Kept seeing the ad on Instagraml until I decided to try them. Glad I did...
My experience was average, and it took longer then I expected :(
I ordered a medium and can't return
Once you order…. There is no communication.
This is not a USA company and they do not respond.
The fabrics are not seamed just cut
Poor quality and zero customer service
Rate -1
Hi Karen, We just reached out via private message too! Hope you'll give us a chance to make things right.
I kept seeing this site all over tiktok so I finally broke down and ordered. $180 worth the be exact. 6 leggings and 3 tops. I did not like a single item. At all. The leggings did not fit well. Sizing was way off. The material feels super cheap. Top sizing was way off as well. I was expecting good quality items that were true to size given what I paid and I was thoroughly disappointed. Additionally, in order to send it back for a refund I have to foot the shipping bill. That's never happened to me before. Typically the company would send you a prepaid label. Additionally, shipping took forever. Almost 2 weeks. Super disappointed nonetheless. I'll stick to my TJ Maxx clothing from here on out.
Update: the company did reach out to me in a timely manner to resolve the issue successfully.
Hi Shelby, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Easy shopping and adding to cart. I would actually like to return both items as the sizing for both was way off.
The product is quite good, I found the sizing a little out as I went up to a medium as per the measurement chart but would have been happier with the small
Quick and easy to use. The only downfall is that I wish the shipping was quicker without having to pay for it.
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Megan! May we have your order number and email address to check? Our customer service will reach you via email and assist you with the issue.