ProProfs Knowledge Base

ProProfs Knowledge Base has enabled smooth employee onboarding and training for our employees. We now have a dedicated employee handbook that acts as a single source of truth for new employees and guides them at every step of the way. The onboarding experience has significantly elevated, with employees getting up to speed faster now.

I am very impressed with the analytics and reports feature of ProProfs Knowledge Base. The tool's reporting system has helped me monitor metrics such as customer comments, article views, likes, broken links, etc., and use this data to improve the overall performance of the knowledge base.