The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Shipping times were long. Item was nice. They run true to size so order accordingly
Very good. Package came quickly. The stress is amazing quality! Perfect for exercise
Quick and easy. Shipping was kind of long. Great clothing.
Reading some of the reviews on the internet I did not expect much from my order, but I was wrong. The cloudful crossover leggings are the softest thing my hands ever touched and so comfortable. I was used to uncomfortable leggings that ride up even when walking, which ended up in a cameltoe and pressure marks all over. With these leggings no seams dig in, the leggings are not see through even when squatting. The pockets are spacious and fit even my huge 6.8 inch phone. The In my feels cropped tank top is very comfortable as well, and offers a lot of support for sport. The straps are not adjustable but the top fits perfectly so I don't mind. The material is not as soft as the leggings but still good. The order came quite quickly - 8 working days. I was able to track my order to detail, which was perfect for my impatient self (yes, it's true they ship from China). I was not expecting this, but I am very satisfied with what I received.
Shipping took a month. My tracking says it's supposed to be here tomorrow, so we shall see. Hopefully they are good quality because Sending them back and getting a refund will take longer.
Hi Anthony, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Fantastic! It was easy to use and and I enjoyed looking through all the products.
Easy to work website and app - easy to search for certain items
I got the pet hair resistant leggings. After washing, they were no longer resistant. I got a hole in them after the third time wearing them. I contacted customer service and they said there was nothing they would do to replace them.
Hi Christine, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
The application and the web site are not the same …
Hi Marie, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
It's easy with all the pictures plus the clothes are cute and not see through which you'd expect
Nice website, great products, attentive on my delivery arriving to me in a timely fashion.
My first time shopping here Thank you! Totally satisfied with order!
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Sorry to hear our product ordered wasn't the right fit for you. We just reached out via email too! Hope you'll give us a chance to make things right.