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HalaraReviews 3,388

2.7
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Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
607
value
141
shipping
152
returns
118
quality
428
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Instant Feedback

34,519 reviews
California
1 review
0 helpful votes
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Date of experience: March 3, 2022
New Jersey
1 review
0 helpful votes
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Good, fast service and nice return policy, good sale prices, would order again

Date of experience: March 3, 2022
Mississippi
1 review
0 helpful votes
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Was easy and simple to work with took some time to deliver but still great quality pants absolutely love them!

Date of experience: March 3, 2022
Texas
1 review
0 helpful votes
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Great!
March 3, 2022

Great! Site is easy to use. I don't know what else to type

Date of experience: March 3, 2022
Canada
1 review
0 helpful votes
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Easily navigable site, but sends too many promo emails

Date of experience: March 3, 2022
Minnesota
1 review
0 helpful votes
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It took way too long to receive the item
**********

Date of experience: March 3, 2022
Customer S. Halara Rep
over a year old

Hi! Sorry to hear about your negative experience regarding shipping time. We've connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!

Canada
1 review
0 helpful votes
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I was skeptical about buying from Halara at first in case it was not legit or a scam and if the quality of the clothing were low and not the same as described. Halara is catered more towards slimmer women and Asian-sized women who are a petite size which is great if one is on the slimmer side. However, it does not have a variety of large size differences if a woman who was larger built wanted to get a pair of Halara clothing. They may not find a piece of clothing that would cater to them. Even the larger sizes are more towards the women who are in size 5 - 9, which the shop might not even have.

My own experience of buying from Halara was better than I expected and my clothes came in a timely manner. I like that my clothes fit nicely because it is hard to find petite size clothing for me as I live in a place where smaller sized women's clothing is a little hard to find. Also, I hope there is more variety of clothing sizes as I would like to get my mom and sister one of these leggings. However, they are larger built than I am. Well, my sister would probably fit the medium-sized leggings and my mom might fit the extra-large size however I am not really sure with different factory size measurements.

Date of experience: March 3, 2022
Texas
1 review
0 helpful votes
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Date of experience: March 3, 2022
Pennsylvania
1 review
0 helpful votes
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It was amazing just took awhile to get my clothes the clothes fit very well and they do not show underwear what so ever!

Date of experience: March 3, 2022
Georgia
1 review
3 helpful votes
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Awful clothing material
April 2, 2022

Awful clothing material. Might as well have thrown on some pants from my great grandmothers closet. Not at all sweat pants or athletic material.

Date of experience: March 3, 2022
Customer S. Halara Rep
over a year old

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Switzerland
1 review
0 helpful votes
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Was good ………………………………………………………………………………………………………..

Date of experience: March 3, 2022
New Jersey
1 review
0 helpful votes
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It was great!
March 3, 2022

It was great! I love halara :) this purchase was from a gift card that halara gave me to review an item for them, and although i had issues with the item itself, the shopping experience was lovely.

Date of experience: March 3, 2022
Canada
1 review
0 helpful votes
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The quality and material is amazing! I just wish I would've chosen to up my size as I ordered all leggings the size i usually would have and they ended up being too small.

Date of experience: March 3, 2022
Canada
2 reviews
0 helpful votes
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Easy to order, took about two weeks to receive, would order again

Date of experience: March 3, 2022
Kansas
1 review
0 helpful votes
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2 of my leggings already have holes in them. Love the leggings but super upset they already ripped.

Date of experience: March 3, 2022
Texas
1 review
0 helpful votes
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Wish I could return
April 2, 2022

Wish I could return. Was hoping it would collect less pet hair but will say that it doesn't necessarily ATTRACT the pet hair like other leggings I have.

Date of experience: March 3, 2022
Customer S. Halara Rep
over a year old

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Tennessee
2 reviews
0 helpful votes
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No returns for incorrect size
April 2, 2022

No returns for incorrect size. So don't order here. The item I received was at least 2 sizes smaller than any small I've ever seen.

Date of experience: March 3, 2022
Customer S. Halara Rep
over a year old

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Texas
1 review
0 helpful votes
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Thank you for these legging I'll know where to go to get more.

Date of experience: March 3, 2022
Rhode Island
1 review
0 helpful votes
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Could not resolve the problem as I explained before.
Pants went in the garbage and I am very disappointed
I feel this was a scam
I will never buy from you agsin

Halara attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2022
Customer S. Halara Rep
over a year old

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you vai email. Please check!

New York
1 review
0 helpful votes
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It was easy and simple, no complaints. Payment process was quick and easy. Loved the layout of website

Date of experience: March 3, 2022

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.


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