The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
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It took way too long to receive the item
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I was skeptical about buying from Halara at first in case it was not legit or a scam and if the quality of the clothing were low and not the same as described. Halara is catered more towards slimmer women and Asian-sized women who are a petite size which is great if one is on the slimmer side. However, it does not have a variety of large size differences if a woman who was larger built wanted to get a pair of Halara clothing. They may not find a piece of clothing that would cater to them. Even the larger sizes are more towards the women who are in size 5 - 9, which the shop might not even have.
My own experience of buying from Halara was better than I expected and my clothes came in a timely manner. I like that my clothes fit nicely because it is hard to find petite size clothing for me as I live in a place where smaller sized women's clothing is a little hard to find. Also, I hope there is more variety of clothing sizes as I would like to get my mom and sister one of these leggings. However, they are larger built than I am. Well, my sister would probably fit the medium-sized leggings and my mom might fit the extra-large size however I am not really sure with different factory size measurements.
Awful clothing material. Might as well have thrown on some pants from my great grandmothers closet. Not at all sweat pants or athletic material.
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Was good ………………………………………………………………………………………………………..
It was great! I love halara :) this purchase was from a gift card that halara gave me to review an item for them, and although i had issues with the item itself, the shopping experience was lovely.
The quality and material is amazing! I just wish I would've chosen to up my size as I ordered all leggings the size i usually would have and they ended up being too small.
2 of my leggings already have holes in them. Love the leggings but super upset they already ripped.
Wish I could return. Was hoping it would collect less pet hair but will say that it doesn't necessarily ATTRACT the pet hair like other leggings I have.
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No returns for incorrect size. So don't order here. The item I received was at least 2 sizes smaller than any small I've ever seen.
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Could not resolve the problem as I explained before.
Pants went in the garbage and I am very disappointed
I feel this was a scam
I will never buy from you agsin
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It was easy and simple, no complaints. Payment process was quick and easy. Loved the layout of website
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi! Sorry to hear about your negative experience regarding shipping time. We've connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!