The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Easy shopping, fast shipping! Would buy from here again!
Don't be deceived! The quality is not good and i will never order from this company again!
Money in the trash!
Was really quick considering they came from china!
I LOVE THEM! I wasn't sure about them and now wish I had ordered more, which I will be. I got an XS since I'm losing weight for my wedding and toning up, the fit is incredible and so soft, I have 4 dogs and the hair brushes off easily, handy pockets on the side perfectly hold my phone.
Quality is great for the price! I love my leggings and they are so stylish! Love the different styles Halara offers.
Customer Service was excellent. Received a Christmas gift that didn't fit and they gave me options to get something else with ease.
Easy to navigate website and make purchase. Smooth check out process and great communication during the processing and shipping process.
Easy to order shipped pretty fast, lots of emails. Product as expected
Service was great! Shipping was fast. Customer service was kind
Everything was good except I was disappointed your free shipping doesn't include Hawaii. $14 something is a lot for shipping especially if I only want to order one item. I'd like to order again but the fee really makes me reconsider if it's worth the money.
Hi there! We noticed the negative 2-star review that you provided. Was there something else we could've done to provide you with a better experience? If you felt your shopping experience was a positive one would you kindly consider providing us a better review rating? Thanks!
Slow shipping, expensive for what it is, not many attractive styles.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
These pants are amazing. They shipped so fast and I got them in like a week, which is awesome.
Nice and easy shopping. Perfect to wait for sales, and it arrived quickly.
Nothing really on sale for the plus sized gals. I received a offer through text but it only pertained to smaller sizes when I'm a 2-3x.
Good experience overall! Wish better return policy
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!