The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Not helpful nor do you have sizes for tall people.
Everything is super comfy and fits perfectly. I love all of it!
Good and quality was better than expected! Fit perfectly
Great quality and customer service! Will definitely buy again
I would have liked to return them but your return process is just to much
They didn't fit so I have them away.
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I liked the shopping experience. The quality on some items is GREAT and on others is surprisingly bad. The materials were very cheap in the shirt, and I was surprised the pants were not 100% cotton, but I am so happy with the tie dyed sweat suit that overall I'd have to say I'm satisfied
No issues with experience. Products were as expected.
The shipping was quick, but I'm not sure that the size chart is accurate as my leggings slide right off me when I bend over.
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Shipping was slow but otherwise i liked the product
Great service. Ships quick. Exactly as pictured. Sometimes I worry about ordering online with new companies, but I have loved all the items I have purchased from HALARA so far. The quality is great! I will continue to order from HALARA in the future.
Great products. Shipping notifications and tracking are available.
Fast delivery, good deals, free shipping. I love the huge selection for all sizes and the good deals.
I purchase 2 sweaters in size Small. They were both huge everywhere, bust, waist and arms.
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Easy ordering…decent shipping time…excellent product
The order was very Easy to order and came quickly……
There are a lot of options of leggings, which was nice, but made it difficult to decide which ones I should ultimately buy and what size to get. I think the next time I shop it'll go a lot smoother.
Very easy process. Surprisingly quick delivery. I'm impressed with the quality of the items i ordered.
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!