The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
It was fantastic I look the feel of the clothes. The colors are beautiful and the items are so comfortable to wear
It was fine. I don't like how you have to leave a review
Cool, liked it. Very chill. Not mad at all so yeah i'm cool w halara and i'll prolly buy here again
It was great and efficient! Tracking was accurate and delivery was on time as estimated.
Only downfall was the shipping experience. Could be a bit more clear as to where the delivery is at different times
Shopping was easy and clothes fit as expected.
The seams on one of the leggings started to fray after a couple of wears…
It took a very long time, and then when I received the product it wasn't even good.
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Shipped fast and delivered quickly. I am very pleased by actions from top to bottom.
Love the material! Love the styles! Would definitely recommend this site and will keep continue to buy this brand
Very pleased! Love it! And fast delivery. The materials looks expensive and very nice quality. Affordable and will buy more!
Good service. The delivery took quite a bit, but I'm not too fussed about that because everything takes a bit longer during covid
Good and fine. Good and fine god and fine good and fine
It took a while for the leggings to arrive, or maybe it just felt that way.
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Took a long time to be delivered and one of the pieces was dirty.
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It's too expensive compared to other vendors or platforms.
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Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!