Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy purchase. Purchase 2 different pairs of leggings, and one seams to run larger, other seams true to size
I wanted to return my leggings since they were a little small and the return process is a bit lengthy compared to other websites.
Thank u for the help with the items that did not fit. I appreciate the awesome customer service
Pricing is a little higher than I would expect but overall I think the quality of the product is very good
The ordering was super easy. The pictures of each item. I just wish they showed the leggings if they were see through or not. That's mainly all i look for in leggings. Plus pockets would be nice too.
Good and quick service, came quicker than expected
Just OK. Shipping time is long. Received wrong size on first order.
Hi Caroline， appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
I didn't receive word that my order was processing or fulfilled until quite a bit after I submitted and by the time I heard that my things were shipping the joggers were out of stock. Everything is really nice, I just wonder why I didn't know sooner.
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I love my purchases! They fit better than expected and the quality is great
Checking out online was quick and easy. This has been my second purchase from them and I love it as much as the first. LOVE their leggings
Overall my experience wasn't bad. My order shipped pretty fast and the communication was good.
Shipping took longer than expected and sizing was off.
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Easy to shop through the website and very affordable!
It was ok, the dress i not work the money though and the free gift is a joke
Hi Jean, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
I had to return another pair of leggings because of the fit and the customer service was great to work for! I was able to get a new pair with a better fit for me. Thank you for the great service!
Very good! Customer service answers quickly through email if I have a question. My order arrived safely and I was very happy with what I purchased.
Simple, products are great and we received them right on time
It was easy to order and I had no shipping issues. It took a little while to ship but not to bad and it the estimated shipping time was accurate.
Shipping time was accurate and price wasn't bad. I wasn't really that satisfied with what I got, but that's the only pair of pants I've ever gotten from the site.
Both items were what I expected and were delivered in a timely manner
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tina， appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!