Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Decent, shipping was fairly good, didn't realize it was international.
Shipping is surprisingly quick and thr product is great!
No issues with shipping or delivery, arrived as expected.
The ordering process was fast and easy. The shipping was super quick.
Trying to return the items I purchased and you have to take images of the contents - why?
I have purchased 4 products from Halara. I have purchased their flare leggings, high-waisted joggers, regular leggings, and a long-sleeved workout top. The only product I've kept is the long-sleeved workout top. ALL the other products were either of poor quality or were not long enough on me.
I'm on the taller side, 5'7, but I'm not extremely tall by any means. For the most part, especially when it comes to athleisure, I fit into normal sizes. However, the flare leggings and joggers (ordered in small and medium) fit more like capris. There is NO way of making them look good. The measurements on their website are very obviously flawed.
The regular pink leggings I ordered were SO see-through they looked like tights. "No idea how anyone could wear them in public without getting arrested" see-through. I threw them in the trash.
Returns, unlike advertised on their website, are NOT easy. First of all, their customer service is a nightmare to work with. You have to provide pictures of the product, a detailed description of why you want to return it, wait for it to go through approval, all while dealing with an unresponsive customer service team. I can't tell you how many times I had to reply to their automated emails from their customer service department before I actually got a response (they encourage you in the automated email to reply, otherwise your case will be closed). Absolutely awful. If you do get to the point where they allow a refund, YOU have to pay for shipping to return them. So essentially you're getting screwed over either way.
Additionally, they will not post negative reviews. I tried to write a review warning girls over 5'4 to not buy the leggings and joggers I bought. However, after weeks of awaiting approval, the reviews were never posted. How are people supposed to know if a product is worth their money if the brand is too scared to post negative reviews of their products? What are they hiding from?
This company has a long way to go before they can compete with brands like Lululemon, Aerie, or Outdoor Voices. Do not purchase from them, it is a complete gamble of what kind of product you'll get.
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Placed my order and received it in about a week with no issues.
All clothing items were as pictured/described. Sizing was accurate, quality material!
Shopping was easy and shipping was faster then planned!
Great order. The clothes are great. Shipping took a little long but overall two thumbs up.
Fantastic experience, only downside was yhe long wait time for delivery. Very understandable regardless, quite happy with my experience overall.
Shipping is always quick and the prices are usually quite affordable. If you know what to look for, its a budget version of sites like gymshark or fabletics and you still get good quality materials to last you through your workout!
Semi quick shipping, didn't know they would come from China.
It was difficult to find the dress I wanted as I received notices for sales that didn't apply to my size
Hi Denecia, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Took a little long but that's ok. Thought I ordered something else
My order arrived pretty quickly but the free hair clip was broken. The skirts and shorts I bought are cute and look just like the pictures. I would consider buying again.
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Shipping was good, legging material is good, but the waist band is so terrible I will probably never wear them. It is so thin it looks very awkward
Easy to understand the sizing charts, great feature information, really appreciate that the model's dimensions are included with the listing.
I loved how fast I got my product. Y'all do not over spam me and the emails. And it took no time to get to me.
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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