The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Shopping online very easy website to use! Cant wait to shop from here again!
Very quick and easy. Super fast shipping. Leggings were great when they got here, very true to size.
Easy and fast order but delivery took too long. Kind of pricey as well
Very happy with everything. Speedy shipping and emails to keep me updated.
Ordering was simple. I wish the sizing chart for the dress had been accurate though.
Sorry to hear that you were having trouble using our site. We'll reach out via email to learn more. We value your input so our team can make improvements for all our customers moving forward. Thanks in advance!
No complaints. I struggle with technology and I'm happy to report this was one of the easiest shopping experiences I've enjoyed. I just visited a friend who had a dog and cat and I have very little animal hair stuck to me. I'm very happy with this purchase.
I got items that were very good quality and for a good price. At first the website did say the shipping would be 14 business days which I was okay with. But then after I clicked order it informed me it might be longer! They should put that information beforehand. However it did arrive earlier than expected.
Ordering was fine. Shipping took a while it was ok
It was online so the experience was forgettable. Happy I couldn't sleep at 4am and decided to snoop on ig where I de died I needed yoga pants that were on sale.
Not happy with the product at all. Nothing fit all see through
Hi Morgan, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Love the products and the prices are amazing. Been back to shop 3 times now
Will return 4 out of six items, did not fit as expected.
Hi Heather, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi! Sorry to hear about your negative experience regarding shipping time. We've connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!