The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Easy to work with and would come back again. Thank you
Easy order online- fit perfect- size is acutely to right size
Good shipping and packaging
Good communication from them
Shame that they fall down
Good experience, got my order pretty quick. Packaging was very nice, everything was labeled so I was able to find what I wanted easily. The leggings i received were great quality and do an amazing job
Great shipping and great prices for great products
Please stop sending me 30 emails everything is good
Fast shipping. Concise delivery. Their leggings fall down a lot. I wish everything had pockets and hip and ankle elastics built in so I didn't have to constantly pull up the leggings. This is a problem with all leggings tho. Not just halara
It was good and I was happy with the selection. My girlfriend is happy too
It's cheap, is sucks, everything about it i hated it
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
It was fine. Items arrived as expected in a fairly timely manner. Thank you
Shipping was acceptable. The dress was super soft, great fit (true to size) and extremely comfortable. Already made another order.
Great product
Happy with the timing and quality
Would order again the same item
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you'll give us a chance to make things right.