The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Took too long to arrive. :/ unfortunately. Other than that, I loved it
Shipping takes a very long time. Much longer than other retailers. Other than that, shopping experience is fine.
Overall great! Had a delay in shipping but everything was taken care of well and in a timely manner.
Easy and received my order within a week. The joggers and leggings I received were extremely comfortable and soft and I couldn't be more pleased.
Very good and easy site to order from. Had a lot of product to choose from.
Ordering was easy and shipping was fast! The Description was right on point and I will definitely be ordering more!
Great selection and quick shipping. I was worried about the fit being too small after reading some other reviews, but found my pieces to be spot on!
Did not realize product was coming from China - that should be disclosed so people have the knowledge of where a product is coming from.
All items were of great quality. I love it! Colours and sizes were true to image, and quality is soft and breathable.
Great experience! Super quick shipping. Some pants fit a bit big so maybe size down
Too many bull$#*! emails. Just send the products people order and shut the $#*! up
Fast delivery and awesome products. Very flattering.
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!