The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
It was good set up nicely. Take time for things to load but I like that u don't have to go to another page
I seen the Halara ads all over TickTock. When I finally did click on it it was easy to browse through the website. However I was very flabbergasted on the prices. The items I bought were a little too big but I kept them anyways so I didn't have to go through the hassle.
If possible please send me size mediums
Super good quality and very comfortable! Shipping took a little longer than I expected but it still came. Good packaging.
Great site, amazing variety in color, design and sizes.
It was fine. Describing my totally standard online ordering experience in at least 50 characters is a bit much.
Love the selection of products. Easy check out process.
Everything was perfect from order to delivery. Items are exactly as described.
Just had some issues for the discount, but maybe I was wrong!
Apart from this everything perfect!
I feel like people need to be careful with sizing but otherwise everything I received fit good and the quality is one of the best! When I tell you the quality is so fine!
So quick and easy. The delivery updates were great
Normal and ok. Felt like everything mean small and some regular pants ran very long. Good material
The website was super accessible. My order came fast and super easy. So happy with my product!
Easy to use site and secure. Great selection with good pricing and quick delivery.
Good Great. Fast and easy to get product in hands. The sizes are normal. You should definitely try them out.
I really like how my order was followed up with an email confirming I got my package. The whole experience was really smooth. I do wish they would send less marketing emails out.
I was definitely skeptical at first but after wearing them around my busy household, they exceeded my exceptions. An incredible fit and hair resistant against my 3 dogs!
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you'll give us a chance to make things right.