The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Quality was great and overall the experience was great
I love the dress, the material is great and it fits well.
Pleased with my order and the quality. Shipping was quick too!
Good. I enjoyed All of my products thank you very much
Amazing, clothing was better than expected very good quality soft and actually does not collect pet hair!
Lots of options to pick from and great material used.
The site was easy to navigate, and there are a ton of colors to choose from!
Nice stuff - hope the quality is good blah blah blah
It was great! Quality was amazing. Didn't take too long to get here either!
Not happy with quality. Good updates about shipping.
The bottom perfect but the dress not as good as my expectations
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
Just like any other website, not to difficult not to easy
They came in the day it said they would and i love the quality of their clothing!
Quick and easy experience! I appreciate the updates from the app as well
Ordering process and delivery were fine. Leggings were just too short. I am 5'7
Overall it was okay. Unsure if I'll order again due to the tracking issue but dress is great. Recommend it to a friend.
Straightforward. Easy to navigate. Even easier to check out
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!