The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Whole experience was a good one! Will be buying again.
Easy order and shipping was pretty fast and offering for quality products
Everything fits perfect and the love the colors of the items I chose.
It was super easy and fast shipping! Love the quality for the price!
It was fine idk I like it for tennis but I don't need anything else so I'm not gonna buy anything else
Everything went smoothly, bought the leggings and my girlfriend loves them
I absolutely love the leggings! They stay up, they don't feel like i'm wearing pants at all and they have pockets. I think i just found a replacement for my lululemon problem. 10/10 i'm telling everyone about these.
Your customer service made the shopping experience 5 star! Unfortunately, my first order didn't fit well so I requested a return and look forward to getting my replacement. Thank you!
Its fine but my items were really late and nobody responded to my emails
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Had a hard time with order accepting my phone number
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Easy to order and shipped out next day and arrived quickly.
It was super simple to order the quality of items are great
Quality of the dress is great. Shipping was fast. The dress is comfortable and can be worn with any type of
Amazing! I just didnt know it would come from China and fly by airplane. I probably wouldnt have purchased it if i would have known
Fast service great quality …. Check up on orders received by customer
Everything went smoothly, thanks! Maybe more filtering options would be nice (like by color, pockets, etc).
App is user friendly and the items I bought have all been great!
I'm always a little nervous to receive an item that I have drunk ordered off an Instagram ad. However, I was pleasantly surprised with the quality of items that I received. I ordered a bikini, and the cute little low back top, and they were both well-constructed and fit perfectly. I like that the tops both have removable pads. The items were true to size. The one bikini I bought was on sale— I was only planning on buying the little top but I was very glad to grab this cute yellow bikini for an upcoming spring vacation. Will definitely be ordering from here again.
Merchandise took too long and the material is not what i expected
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Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!