Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
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I wish shipping had been a little fast, but overall I was happy.
No complaints - website easy to navigate. The material of the leggings is different than I thought it would be but my daughter is happy with them.
Shipping took over 2 weeks, comes from China so be prepared for a wait. Sizes are all over the place. I ordered all meds (I'm more of a small but had a feeling these clothes would run small and I was right). The white top is super tight and the black one is a little loose but because it ties in the back I can make it tighter (also thought this top would be cotton but it's that thin, slippery material). The leggings are soft and super high waisted and fit fine but the very top is a tad tight. Kinda weird but I can make them work. Tags weren't attached which is a little weird. The gray skirt is WAY too small! I have a smaller waist so normally high waisted things fit well but this skirt is way too tight all around, even on my hips, absolutely no give and much shorter that I expected. You have to pay shipping on returns and no way I will pay to send this back to China so I'll just have to give it away. Also got a free headband with my order which is nice and all but the sewing on it is so amateur, looks like a 10 year old made it. I guess I'd say this website is hit or miss since everything fits so differently even though it was all the same size. Buy at your own risk! This rating is more of a 2.5.
Quality is not quite up to par with how well they are advertised
Overall great, shipping was longer than expected but that's okay
Great website. Easy to checkout. Love the top. Comfortable
They packaged it very well and made sure I was taken care of
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I hate that I'm going to have to pay for return shipping. I would have bought a lot to try but I took my chance with the two items I purchased. I can tell I probably would have liked other items, but I'm not willing to chance it
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Used youtube videos to find sizing. The quality of the dress was good, thick material.
This website is so easy to scroll through and every design has so many colours! Large variety of designs and colours which makes shopping so much more fun and easy. Definitely was hard to make choices as I wish I could just buy it all! The descriptions and sizing chart were also very helpful and made my decisions easier to make!
Great experience and will order more, the fit and style are great
I was skeptical about this IG ad, but great website, quality products and quick shipping. I'm very pleased. Will return
Super easy + super quick shipping! Loved the quality of the items I ordered and will definitely be ordering again!
Good always receive my products in a reasonable amount of time. The items are never damaged
I am trying to get my return processed and I get asked about my satisfaction with the order? This is just wrong! You need to get your customer service experience under control. Nice products, but not so great customer service.
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Great from start to finish super fast shipping too!
Easy to access website and great deals! So many cute clothes!
The Waistband rolls down and is uncomfortable. I've asked for your shipping address to see it's cost effective to ship back.
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Quick and easy! Had a delay because of weather but other than that it came in quickly!
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!