The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
My experience was okay. I'd order again in the future tho.
Annoying the fact that I have to write a long review to let me move on to the next page. Experience was alright, leggings were too small.
Say to chose what style and live the plus size options
It was shipped fast and I'm in love with the items!
Shipped reasonably fast, items were as described and very cute.
Some items were not the exact colour that was shown to n the pictures. Overall good site.
Hi Georgia, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Good service fast delivery and quality products, very happy with the service offered by Halara.
The item came late and the top rolls down. I don't know if the size is too big or too small but I wish the top was more snug
Hi Kristen, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
I loved everything. It did take a little long for me to receive everything but it was worth the wait
My shopping experience was great. Very fast service.
One of my pairs of leggings came smelling funny but that's abt it
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
Interesting concept and quality is matched the price. Lots of promo
Everything came very quickly. I was impressed in the overall experience.
Tennis dresses are cute, well-made, and flattering.
Did not trust initially, but transaction went through with a problem L em
It was good, came at a good speed and quality is nice
I ordered weeks ago now, got shipping confirmation but it's foreign so no updates. No package yet and I emailed them last week to let them know and they never responded! No happy at all!
Hi Melissa, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi Laura, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!