Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I RECEIVED MY ORDER I ORDERED MEDIUM MY PERFECT SIZE. BUT INSTEAD IT IS SO SMALL CANNOT FIT THEM IN. BUST BE IT MUST BE SMALL. NO INVOICE IN MY ORDER THEREFORE CANNOT RETURN THEM THE MATERIAL DOES NOT STERCH AT ALL. VERY MISLEADING. SO MAD THERE'S NO PHONE NUMBER NOTHING LIKE USUAL NO LAW TO PROTECT US FROM THESE PEOPLE.
Easy to shop, wish more of my items had worked out but i love the ones that did and the email support team was helpful
Site was easy to use and liked the products. Saw ads constantly so decided to buy some stuff.
My experience was fine, but the shipping took long to receive.
I ordered a pair of the tie-dye leggings and they were completely transparent and I cannot where them what so ever, I emailed back and forth for months with customer service waiting for weeks at a time for a reply and they eventually just stopped answering me. There products are nice but if you get something like I did dont expect to get your money back or compensated in any way.
Hi lena, We just reached out via private message too! Hope you’ll give us a chance to make things right.
Delivery was great. Would love to see more product availability on the website. My size and colors were all out of stock and could only purchase black.
Totally understand the supply chain issues, however, I had placed my order on 12/13. On the site, there was no reference of any items being "pre-order". It wasn't until after I had ordered that I found out that nothing was going to ship until 12/25. I also understand the holidays, but there was no movement until 12/31. Still have not received my order as of 1/4...
Also, the fact that this was a re-order due to the first pair of leggings I had ordered having a hole in them after wearing them for less than 2 hrs, that only makes the whole experience more disappointing. So I'm essentially still awaiting a non-faulty item that I had ordered back on 11/26...
Hi Megan, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
It was nice and easy. However, I need to return some items because they do not fit!
It was so easy. Can't wait for my products to get here
Halara has an amazing customer service team. They are easy to work with and have quick answers. 10/10 for all of my purchases with Halara so far!
Easy, fast and convenient and great prices, and selection
I see frequent advertisement raving about these leggings so I ordered a pair of the pet fur resistant leggings and a pair of joggers. I was super excited to get them! But... I NEVER received them. The money was immediately pulled from my account for payment. I placed my ordered at the very beginning of Dec. And then received multiple emails apologizing for the delay of tracking update. Finally I emailed to ask if I could just cancel the order and be refunded because at this time (after weeks of waiting) I was feeling like I was just getting a complete run around. I was given a partial refund only to receive yet another email telling me they could no longer find my package. After my experience I wouldn't recommend ordering from this company, I personally will not be.
All feedback is important to us, so we appreciate the time you took to tell us more about your experience. We strive to provide excellent customer service. May we have your order number and email address to check?
I love my exercise dresses from Halara but after being disappointed by their street clothes I have come to the conclusion that their workout wear is the only good thing worth the money on their website. You might as well go to SHEIN for their other clothes because you'd get the same low quality but probably for less! (and this is coming from someone who no longer shops at SHEIN). Also, their sizing was wayy off and most of my order didn't fit me (too small or too big).
It was fine but when I went to reorder in a bigger size because none of the ones I brought fit the item wasn't being sold anymore
Great product, great fit and feel. Can wear out and around the house!
Very easy site to navigate. Easy check out. Arrived in good time
Wow, the support was really friendly and helpful. I love the design from my dress.
I ordered jogger pants for my granddaughter. Crotch went almost to her knees. Asked for confirmation number to return and was told I needed to send picture of item in original package (hard to do when given as a gift). Still not able to return. Will sell on marketplace to try and get my money back. Will not ever do business here again. Poor quality; poor customer service!
All feedback is important to us, so we appreciate the time you took to tell us more about your experience. We strive to provide excellent customer service.
HALARA IS WONDERFUL!(PLEASE IGNORE FORMER REVIEW... MISTAKE n' MEANT FOR A DIFFERENT CO). HALARA IS FANTASTIC... BEAUTIFUL CLOTHING AND GREAT SERVICE A++++++ Really!
Sorry to hear our product ordered wasn't the right fit for you. We just reached out via email too! Hope you’ll give us a chance to make things right.
I have had nothing but issues with this company. It has been stuck in CA for 2 weeks without moving. It started its shipment from CA then went to China and then came right back to CA. I can forgive long wait times but the company has put no effort in to help mitigate this issue. I have contacted them multiple times and have not received a response. You can only contact them by email and for my troubles they provided me a whole $5. I spent over $50 and have no idea where my package is and the company will not give me my money back. I don't even want the package at this point.
Hi R， appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi enrico，We just reached out via private message too! Hope you’ll give us a chance to make things right.