The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
I love your pet hair resisting leggings. Plus your site is easy to navigate
Fast and easy! I hope I like my stuff I never order anything from here!
Easy to navigate and fair prices. So excited for my package to come!
I don''t know how to say they fit better than ever. I really like the durability of the leggings, only thing is after a couple washes they start to do the bubble thing with the fabric on the inseam, but its worth it so.
Kept going back to PayPal and asking me to confirm address. 3 times
Easy ordering process. I appreciated the email updates.
So many cute things, plus great reviews and pictures to help me shop.
Quick, easy and exactly the product I needed as gift for my granddaughter, who requested those items as her birthday gift!
She absolutely loved them!
Wish you had more styles for girls and women that match
Quick and easy, shipping is surprisingly expensive though
80% of the clothes I order are from Halara since I discovered it last summer. The quality of the items is GREAT, the price is better, and I always look and feel cute and polished. These clothes don't give off the 'im too lazy to wear jeans' vibe: you only notice they are athleisure wear from close up, if at all!
Love the clothing very soft and comfortable good price
Easy to shop and love the free mystery gifts for large orders!
No bras for plus size. The codes I have I couldn't use and with the price of these items, I should've been able to. The amount of clothing for average size versus plus is ridiculously unfair. You will never get appropriate plus size feedback if you don't sell it to them. I'd love tops and crops but nothing above a large or xl. The bras too. The leggings were alright to shop through as there was selection. I wish there was as much as the other sizes and some of the other sizes were options for plus but I guess this is life.
Thanks for writing us a review we appreciate your feedback! Halara celebrates all bodies and sizes, we are constantly enriching our product offerings to be more inclusive with the best balance of price and quality. Please stay tuned and enjoy Halara!
Pages were slow to load. Other than that experience was fine.
Easy to navigate. Like some products. But the delivery is a little slow
Loved the quality of the material and super comfortable
Easy shopping & checkout. Easy return of 1 pair unfortunately.
Quick and easy, loved the choices. Order arrived quickly.
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi Debbie, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!