The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Is ok none of the coupons apply at checkout for the majority of items they are advertising so is disappointing to see the price tag
It was fine, normal online shopping experience. No further feedback
Super easy to order. I'm hoping the legging are a good fit and that I receive them in the seven days as order was placed.
I'll have to wait and see but if the quality is good and I receive it in reasonable time I surely will order more
I ordered two items I need to return and after 3 attempts I have never heard from anyone. It is now outside my 14 day return window. DO NOT ORDER FROM THIS COMPANY!
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
My experience shopping with Halara was wonderful. I had never shopped at this sight before and quickly went for another run at the shopping experience. Will definitely shop here again and will recommend to friends
Excellent! Great quality, price and quick delivery
Really easy to use website and clear pictures and descriptions of the items. I love that you can see the measurements for the trousers like inseam!
Seems to be quick.
I love the material, they were on sale and very impressed with the fabric. They stay up good too.
Love the leggings. They are the best! But some short people length on some leggings would be nice. I love the wide and flare leg, but they are all extremely long.
Easy access and quick delivery. Excellent quality products
The website was going super slow! I had to close and reopen the website several times to see if that would help. Eventually I got to order the pants I wanted.
Hi Casandra, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
I bought 3 different clothing: 1 dress, 1 dress w/short, 1 legging and I am very satisfied with all of them about:
-fitting is perfect
-texture is perfect
-packing excelent
Great communication thank you and super quick shipping
Time limit too Short. Hard to see more detail of product likes Inside of bra.
Hi Janya, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
These leggings are really nice as far as not getting pet hair stuck all over them but they seem to be very poorly made. I have worn mine 4 times and the threding in the inseam is already coming apart. I certainly wouldn't recommend them for how much they cost.
Hi Jamie, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Quickly and easy shopping experience, everything explained
Finding what I'm looking for has been super easy. I've heard good things about the product and I'm looking forward to receiving mine in the mail and trying it out for myself!
Quick and easy I got my purchase in a timely manner! I love the material
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi Jimena, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!