HalaraReviews 3,388

My order was taking quite awhile so i emailed them and heard back pretty quick. She found out that my order had been lost at the airport and immediately gave me a full refund and even a discount code if i wanna buy from them again. I'm only giving 4 stars because even before it got lost it was taking forever to ship.

Stay away from this website. I ordered some pants and they didn't fit right so I needed to return. They stated they were unable to provide me a return label because they were "a young start up." This was only less than a week of me receiving my order. They offered me a gift card instead but refuse to give me a return label to return my clothes. Stay away, very unprofessional and not how you run a business!

Total scam as returning something without your order number-which I no longer have access to because I can't find a way to log in-is impossible.

Waited over 3 months for my order then cancelled. Fought for a refund after they tried to give me a gift card for a new order which I didn't want to risk waiting and never getting either.
The service is over the top communicative -
emailing me weeks after I received my refund. If they had normal delivery they wouldn't need so much support staff…

I was given code for 20% off if i gave cell phone for text messaging and then it would not accept the discount code I wanted to cancel but my niece wants these so bad for Christmas

I can honestly sat I was very very disappointed the xs was way to big didn't fit at all like the picture now will use for pj's

They have pretty decent clothes. I liked about half my order, but the process to return the other half was so complicated and time-consuming that I don't think I'll order any more clothing from them.

I do not believe the positive reviews on this site. And it's hard to post a negative review because when I try it gives my review a low "credibility" rating. Halara will not allow you to return items no matter what it says on their site. They sent me a link that does not work and there is no number to call. It's a scam.

The skirt shorts & built in cup sports bras are nice, leggings are way to slippery & I have to keep on pulling them up. Takes 2.5 weeks for express shipping even though it says 2-5 days for delivery, returns aren't helpful they only offer you a return of half the price that you bought it for (even when you provide still in the package & with tags unworn pictures like it says in the return policy). To try to appease you they offer you a gift card with the reduced return price & you only have 3 months to use them also you can't double up on the gift card unlike normal gift cards which don't expire. I'll only buy from them just to use the gift cards but after they are finished never again.

Very disappointed. I bought two dresses using their sizing chart. The dresses arrived and were too small unfortunately. I contacted their support asking to exchange them for another size. I got back a response that basically said ‘Your order is outside the 14-day window of returns. We will not help you. Your case is closed.' I was not asking to return the items, I wanted to exchange these brand new, unworn, tags-on, still in package items for something that worked because I liked them but they were just too small. I didn't realize it was a 14-day policy, I thought it was the industry standard 30-day return and 60-day exchange policy. That was not obvious on their site. How does a 14 day policy even work with online orders? If I'd known that it was only 14 days, I would not have purchased them. Not only was the customer service rude, but they were super unhelpful.

Sadly, I will not buy from Halara again because of this awful customer service. Now I'm stuck with two dresses that don't work, out my $70, and Halara lost a good customer. I'm a honest customer that's willing to spend good money on good clothes at places that treat their customers with decency, consideration, and respect. Not everyone is the -buy it, wear it once, return it- type. Perhaps if they updated their sizing chart, and changed their return policy to more of the industry standard, I bet they would have a lot more repeat customers (probably myself included if it wasn't for the rude customer service representatives). I guess I will just go back to Nordstrom, where I get good service and returns are no hassle. Even Walmart is better than these guys! Halara lost a good customer, and I feel like I was swindled. They also have been absolutely harassing me with marketing emails and text messages since I ordered from them. I feel like on top of this terrible experience, I'm being harassed by their marketing campaign. Don't bother, save yourself the hassle and disappointment and go somewhere else.

Material wasn't ideal. Also only has a two week return policy which they strictly enforce. Overall very disappointed.

Skirts are not true to the size chart posted on the website, and you must pay for return shipping. Clothing quality is just okay, but way too small so you will have to pay to exchange and get the right size. Their sizing chart says a medium is a 27.5 inch waist which would fit perfectly. The medium I ordered has a 25 inch waist (see picture). The large they replaced it with has a 26.5 inch waist, still too small! Would not recommend.

I placed a large order which was my mistake for not trying 1-2 items first.
The sizes are not "typical" and much smaller than normal -also should have read the reviews!

I requested a refund/exchange and they were not accommodating to either as the 14 days had passed and due to covid & the death of my husband I exceeded the normal/typical company policy. Most companies during the pandemic have accommodated circumstances however NOT this one!

That is very disappointing to hear that this company and given the $$$ of my order does not have empathy for covid cases or the loss of a spouse where exceptions to "typical" rules/returns would be waived.
Please be aware of this heartlessness!
The proof of purchase "option" would NOT let upload my receipt - interesting...

Revived item with a hole and contacted them. After back and forth of them saying they weren't getting my emails with the photos but clearly getting my emails asking status. I will file with my bank.

I had high hopes for this company at first because their leggings and bras seemed to be really nice. However I received my package today, and none of the items fit. I ordered a Large in a medium support bra, and my boobs just fall out of the bottom, and its much smaller than it should be. I also ordered a large in a pair of leggings, and they look like they are fit for a child. I used the sizing chart correctly, but now that I've received the wrong size, I cannot return it because sizing isn't their issue! Please do not buy from them if you are on the larger side, find a company that will actually care for you.

I paid for express shipping and had an expected delivery date. They refunded my shipping and now it won't arrive on time. When I emailed the company, they were of no help. Don't allow for express shipping if you can't accommodate that.

Two of the items I got I had no issues with, the In My Feels Sports Cropped Top and the Everyday 2 in 1 tennis skirt. The skirt is a good dupe for the Lululemon Pace Rival Skirt and the top is a dupe for the Muscle Love Long Sleeve.

The High Rise Elastic Joggers were what really intrigued me at the start but I added some photos of some questionable seams. The quality wasn't incredible, but I guess you get what you pay for. I didn't love the waistband on them but they were overall super breathable and comfortable.

The In My Feels Leggings weren't anything crazy to write home about.