This by far the best company I have came across in a while. I'm one of those people that are so afraid to buy anything online it scares me. Hairplayground is the one to rock with when it comes to buying hair. You won't be disappointed believe me!
I absolutely love how you all give the opportunity to win free hair. It's no better way of assuring those that you have the best quality hair than allowing them to see and try for themselves. It makes me feel great in hoping that I become one of those lucky winners
The survey questions were very simple. Question #1 was my favorite. Getting my hair done makes me feel amazing inside & out. I can't wait to experience the hair from Hairplayground.com! It will be an early Christmas/birthday gift to me! I will definately let my friends & family know about their deals and prices! Also customer service was very helpful and respectful.
They look and feel so soft! I Bought Body wave 20'22'24" iLiterally got my tracking the next hour! Man that was Fast! I love the high quality for that price! Seriously going to purchase with this company for a long time!
The surgery was quick and easy and has relatable questions. As I am from the uk they supported me as I could not text them. Instead they gave me their email. I was very happy about this because I could participate.
Love this Company Hairplayground! Our purchase only high end hair! I bought there Elite for $140 each bundle Full Thick and Pretty! Then I purchased a Cambodian Deep wave Wig! Beauty beyond words! Thank you Hairplayground!
I'm so in love with your hair. This is the best hair I have ever had and trust me, I've brought bad hair. The hair is nice and thick, minimal shedding. I achieved different looks, wand curls. Flexible rods, natural state (Brazilian wave), straighten, and pin curls. I even ordered more bundles and made a wig. My cousin love how natural the hair looks on me that she started ordering the hair and she wore it on the show "face off."Continue providing great hair and I will continue being a loyal customer.
They have great quality hair, great customer service, always have good deals on bundles, very affordable price and you get your money worth while, quick shipping, hair doesn't shed at all or have a funny smell or anything like that. I'll definitely order from them again!
Their customer service is unacceptable. I ordered from them twice and on the second order the Representative got the order wrong and they refused to take responsibility for the mistake. Even after I sent them proof. Their argument was that I should have reviewed the invoice before I paid. Lesson well learned. And don't ever, ever pay them with your credit card directly. Paypal is our only recourse for their "All sales are final" bit
I paid $150 for some raggedy tracks. They are fraud and need to be shut down. They selling some sample track for the price of whole bundles. Then the customer people are so rude. In the picture below is exactly what they sent me. What am I suppose to do with that. They need to be reported.
Hairplayground is truly a great company that strongly believes in their product. They want to enchance & create the beauty within with all of their hair products. I can't wait to receive my virgin hair. C. Haynes
I was one of the ones that wrote a positive review because on their Instagram they offered a free bundle for whoever wrote a good review. They sent me an 8 inch body wave bundle that was short and it did shed and it didn't stay true to its body wave texture when it was wet. Don't fall for the scam please do your research before purchasing!
Hairplayground is committed to their customers. I contacted them via text and within moments I received feedback. The conversation flowed and I felt like they really cared about my concerns! 5/5 for sure! #TeamHairPlayground
Urggg. Their customer service is beyond horrible! They don't take criticism very well and They are rude. The hair is good but as far as servicing goes; it's complete bull$#*!. They don't even sent it through ups or fedex the hair comes in a plastic bag and through regular mail. It's $62 to get express shipping and $9 to get a tracking number. The nerve of these people. This will be my last time getting hair from them.
Love this company. Awesome customer service. Everything is amazing. Will be ordering from them in the future and plan to let all of my family and friends know about them. Not only because they have good customer service but they have amazing deals!
I order all of my virgin hair from hair playground. I receive it in a timely matter and they offer great customer service. I love that you can't text them and get automatic responses. Hair play ground has yet to let me down and I wouldn't shop anywhere else!
I recently bought the deep wave in a 16 18 & 20 and I absolutely love this hair. So far it's the best I've got in a while, shipping didn't take long at all. The bundles were full and healthy. I recommend every lady should get this hair
In all honest, I really like this company. Hairplayground really stays on top of there game. Being a customer of there product i can really say there hair quality was on point. For example i bought the Malaysian 16'&18' weave hair last fall. I had no problems with it. And stay till this day i still have the hair. I have dyed it four times colors you wont dare try.and the Product still Haven't give me much of a Problem. I like there service their very helpful -lilnistaaylivee
Hairplayground is harassing me because I "slandered" the company. I assume it's the owner that is continuously calling/texting my phone at 2 am. They're pissed off because I gave an honest review and I said how I felt and now I'm getting "sued". When clearly I have recorded conversations on the hostility the lady on the phone had. And I have every email and text message from the company showing the harassment. So this company should really stop while they're ahead.
Please Ignore the Negative False Reviews as above. We are working to have them Removed. The above Comment is not a Real Review. We are working on having it removed Immediately.
I had a great experience with Hairplayground. The customer service was great. They answered all of my questions in a timely manner and helped me every step of the way when placing my order... I highly recommend them.
Overview
HairPlayground has a rating of 4.3 stars from 134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HairPlayground most frequently mention and customer service. HairPlayground ranks 5th among Hair Extensions sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello my name is Paul. I work for the Executive Office of Hairplayground. After Investigation of this Customer Alexandria Horn. We have to say the above rant about our Customer Service is Wrong. Alexandria Horn has ordered several times from us. We are her go to person for 100% Virgin Authentic Real Hair. Alexandria Horn is fully aware of our Customer Service that is why she continues to come back.
Every representative is Highly Trained. After we send out a invoice for the Customer to pay. In this Case Alexandria Horn, We simply ask the customer to "Please Check the Invoice then Click Pay" That means to click View on your invoice and check if everything is ok on your invoice then click Pay. Once you Pay you agree that everything is Correct.
Alexandria never was detailed about the texture of hair she would like for a closure. The majority of her order was deep wave. Therefore we sent the closure as Deep wave as well to match the rest of her order. We ask Alexandria Horn to then please Check the invoice then click Pay. Alexandria horn did. Agreeing that everything was right. Even the closure with no texture.
We then shipped out all products to her Fast. She then said that she received deep wave for her order. When she wanted body wave. As we said prior we asked her to please check the invoice then click Pay prior paying. She paid and agreed that everything on the invoice was correct. Now shes claiming something is wrong.
We accommodated her even though it was her clear mistake after viewing the invoice and accepting it by paying that everything is correct.
We offered her $42 off any 3 Bundles Plus!
Below is the email of Alexandria Admitting that she was wrong, and that we were right.
Horn, Alexandria R
12/20/13
To me
"I re-accessed the original email from Janett and yes you are correct. The invoice was at the bottom of the email, which I missed (assuming the order would be correct) "
As you see she admits we were right and clearly she was wrong. Making this above review of our Company Incorrect and a total Lie.
Please do not take her review into consideration. It is not only false but slanderous. And we are still investigating her case on this, because of her publicly stating lies about our Company in intent to hurt our Company. When she clearly said in email we are right.
Alexandria Horn Finished the email to us above by stating this below:
Horn, Alexandria R
12/20/13
To me
"In closing, I love your product"
She not only agreed we was right, but as well stated she Loves our Products. Clearly this does not sound like a customer in distraught. We will not stand by this Slander of our Company. And will see that this is dealt with Professionally
Our Business is the #1 Selling in 100% Virgin Hair! We are Exceed in Customer Service and Product Value! Our Customer Service is Award Winning! For the Best 100% Virgin hair and anything pertaining to hair. Order at www.hairplayground.com
"You Play! We will Provide The Beauty!
Thank You! Best Regards
Paul- Hairplayground Executive Office of The CEO