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GuruAid

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New Jersey
1 review
0 helpful votes
Follow Mary B.
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I was very pleased with the success that Mr. B. Bose had at reinstalling several programs on my computer. I gi

Date of experience: May 25, 2015
GB
1 review
1 helpful vote
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Im very haqppy with the service given to me and can recomend the engineers who carried it out thank you guruaid

Date of experience: January 26, 2015
Florida
1 review
3 helpful votes
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My computer was totally useless. I called guruaid and they fixed it for me and I have not had any issues since. Great job by your team
Mausami nath

Date of experience: April 1, 2013
Illinois
2 reviews
0 helpful votes
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Work order evaluation.
February 27, 2015

Service a slowed up computer, cleanup and tuneup. Too much time spent on additional sales promotion to a new customer.

Date of experience: February 27, 2015
New York
1 review
0 helpful votes
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The technicians are very courteous an d knowledgable. Will recommend guruaid to anyone looking for help. Well worth the cost!

Date of experience: November 4, 2014
GB
1 review
4 helpful votes
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The guru team are all very helpfull and take the time to resolve my PC problems with there experts, it was just a shame it took so long

Date of experience: October 21, 2014
Alabama
1 review
0 helpful votes
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Excellent service, I had received a call from scammers and Guru aid fixed my computer and where extremely helpfull

Date of experience: January 17, 2015
Florida
1 review
1 helpful vote
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Imran is so patient and understanding its been so settling to deal with such professionalism i recommend guruaid to all of my friends.

Date of experience: March 10, 2013
Ohio
1 review
2 helpful votes
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I have had nothing but the best service from Guruaid and it's staff since I signed up and would recommend it to anyone.

Date of experience: January 2, 2015
Illinois
1 review
0 helpful votes
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Called today because I was getting annoying pop-ups. Guruaid was their consistent polite and efficient selves and solved all my problems for me.

Date of experience: July 14, 2015
Indiana
1 review
0 helpful votes
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A true perfessional
April 22, 2015

A wonderful job and fun to watch his work. Hope, if needed that I get him again. Thank You for a great job.

Date of experience: April 22, 2015
Canada
1 review
1 helpful vote
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It was a good experience when I watched and helped my friend fix my computer and get out all the kinks. Very happy

Date of experience: November 3, 2014
California
1 review
0 helpful votes
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I am completely satisfied with the work they have done to solve my problem in a timely manner. I will recommend this group to my friend and students.

Date of experience: May 28, 2015
Massachusetts
1 review
1 helpful vote
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Just want to say that my time with Guruaid was well spent. They took care of my computer problems and got me up and running in no time.

Date of experience: December 30, 2014
Oregon
1 review
0 helpful votes
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Tech did a great job...
February 8, 2015

Tech did a great job... I saw him get rid of a lot of unnecessary junk. I am very appreciative. He also helped with issues on my Printer.

Date of experience: February 7, 2015
Alabama
1 review
0 helpful votes
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I kept getting a pop up on plug in on adobe reader and again GuruAid step up and help old man out... they have not failed yet... thanks

Date of experience: February 6, 2015
New Jersey
1 review
1 helpful vote
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Technical Support
February 19, 2015

One of the best, if you have a problem with your computer, call them, and 99.99% your problem will be solved. So continue to do your good work.

Date of experience: February 19, 2015
California
1 review
0 helpful votes
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Good Job
March 18, 2015

GuruAid tec's were of great help with my computer issues
Thanks for helping every time I need you
I have been a customer since 2014
Thanks for everything

Date of experience: March 18, 2015
Texas
1 review
6 helpful votes
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Incredibly rude!
June 4, 2018

I tried to cancel my auto-renew contract with AVG and somehow got sent to this place.

I'm an affable and patient sort. Convo:

I'd like to cancel my service, please - [in a belligerent tone of voice] "Why are you quitting"? - [stunned] I don't want it any more - "Why not?" - I have new software and don't need a separate firewall. - "When did you start?" - I don't remember; many years ago - "What is the date?" - I don't remember - "Why don't you know the date?" - [ok; enough is enough; repeating an answer is the easiest way to stop questions that need no answers, so I switched to this technique and didn't say 'please', anymore] I want to cancel my service - "Why do you want to quit?" - I want to cancel my service - "Don't be rude or I won't help you" - [! REALLY?] I want to cancel my service.

And so it went. I finally did get my service cancelled and was furious at AVG's customer service and couldn't imagine why their customer service was so horrible - - until I found out the *sshole on the other end of my line was at a different outfit. AVG is stupid for engaging them. It's not doing their brand any good, at all.

Please note the numerous positive reviews below mine are obvious plants; and in broken English, to boot! There's not even enough creativity to vary them to make them believable. And the dates a month apart? They need to hire a service that writes real-sounding reviews! Or ask family members or people off the street to write reviews without having seen what's already posted. And then post them in a believable sequence. Need I say more?

I didn't trust for a minute that my service had been cancelled, so I hunted around and found the real AVG. Guess what? Had my service been cancelled? Had they even been contacted by guru? No; and of course not.

Do not do business with this outfit. Based on the "training" this jerk received, it is impossible, IMO, to get honest and competent information or help out of these people. And for petessake, don't give them money or your password or your precious time!

[sign of the skull] [sign of the skull] [sign of the skull]
Mb

Date of experience: June 4, 2018
New Mexico
1 review
0 helpful votes
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Solved all my problems with unwanted programs, removed them quickly, and kept the programs I wanted.

Date of experience: April 18, 2014

Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service and computer problems. GuruAid ranks 4th among Tech Support sites.

service
525
value
465
shipping
115
returns
108
quality
338