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GuruAid

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Colorado
1 review
1 helpful vote
Follow Mark M.
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We are extremely satisfied with the service we received and not knowing a lot about computers the team was very helpful. Thank you so much!

Date of experience: February 24, 2015
GB
1 review
1 helpful vote
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My service from guruaid today and in the past has been impeccable the people I speak to are really polite and they have solved.my problems.

Date of experience: November 24, 2014
California
1 review
0 helpful votes
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Very patient. Took all the time needed and communicated with me so that I could watch each step. Impressed with the customer service.
Thank You

Date of experience: May 22, 2015
Texas
1 review
0 helpful votes
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Iam very happy with service I waa provided with today. Tech was very polite and understanding with all questions I had. I will recommend ur servies to all my friends

Date of experience: December 7, 2014
Florida
1 review
1 helpful vote
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Good service
March 18, 2013

Good service - poor phone connection at first but cleared up and was pleased with attitude and results.

Date of experience: March 18, 2013
Australia
1 review
1 helpful vote
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Had unwanted pop-ups and message about speed of computer. The guys at Guruaid were very helpful and deleted unwanted software in a timely manner

Date of experience: February 24, 2015
Illinois
1 review
0 helpful votes
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I have had a great experience with Guru Aid. They provide great customer service, are always quickly available and helpful with all my needs.

Date of experience: March 21, 2013
Arizona
1 review
1 helpful vote
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The young man who helped me did a great job. I am very happy with his service.
When ever I call they help me.

Date of experience: October 22, 2015
Pennsylvania
1 review
0 helpful votes
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Review for Guruaid
June 21, 2015

Mahua Majumdar was very helpful and very professional. She also informed me that I could use my I pad through guruaid when I support with best Guy is expired/ Thank you Mahua

Date of experience: June 20, 2015
Japan
1 review
0 helpful votes
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Anil Kakar was the best technician I have ever dealt with. He did not give up until all my issues, which were many, were resolved. Thanks, Anissa

Date of experience: March 15, 2013
Alaska
1 review
0 helpful votes
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Thanks for the great service and fast action. It is always a pleasure to talk with these folks! I gladly give them a 5tar Rating!

Date of experience: February 17, 2015
Pennsylvania
1 review
0 helpful votes
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Prashant partake
February 1, 2015

Prashant partake
This is the best people to help an old lady who only plays games and get emails from sons 100 percent best ty

Date of experience: February 1, 2015
Florida
1 review
0 helpful votes
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Mr. Aditya Chatterjee did excellent work on my computer and fixed what was wrong with it. He should be commented for 5 stars for his service.

Date of experience: February 28, 2015
Louisiana
1 review
0 helpful votes
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The Techs that I worked with today were very friendly and a pleasure since they were both very knowledgeable and kept me informed as to what they were doing and what results were expected. GOOD JOB.

Date of experience: April 20, 2015
Washington
1 review
4 helpful votes
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Don't believe ANY of the positive reviews, they are fake and it you read carefully you can tell. I needed help with a BSOD after Windows 10 installation, so I looked up windows 10 customer service since they are providing it free with this software and almost immediately an Indian sounding rep answered the phone, already highly suspicious, but the fact that he wanted my full name, phone number and email before he helped me was even worse. But I gave him an old email and my other cell which isn't actually on anymore so I'm ok on that part. I allowed him to help me get the laptop booted up into safe mode which in turn showed me that my previous system restore that failed had finally worked effectively solving my issue, however, he still wanted to be sure and wanted to have me connect to the Internet directly and allows him to "share" my screen with guru aid, I let him know how that would take a while and he promised to call back soon to finish... then I went online and did research on guru aid... NOTHING BUT COMPLAINTS OF SCAMMERS! They are very nice and sound very knowledgeable but they are not real techs and falsely represent the other companies they pose as. VERIFY YOUR REPS! Or you may end up like others who have lost money, time and control over their own computers when connected online.

Date of experience: August 24, 2015
GB
1 review
3 helpful votes
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Hafizul was very helpful and took time to resolve my email problem and I have taken out a one year contract. Les Baynton

Date of experience: November 11, 2014
New York
1 review
0 helpful votes
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Bought a new computer
March 16, 2015

Rajesh helped me a lot with my computer and upload the right software without picking the wrong one I give 10 stars excellent

Date of experience: March 16, 2015
District of Columbia
1 review
0 helpful votes
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Guruaid service
April 7, 2015

Amit Godambe has done everything that I needed to be fixed in a professional way. And I am pleased with his service.

Date of experience: April 7, 2015
GB
1 review
7 helpful votes
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BEWARE!
April 12, 2014

BEWARE!
I get annoyed at people that fall for obvious scams but i fell for this one!
My Norton protection was playing up and i thought i was calling Norton with my issues but nooo it was these scammers. Anyway thinking am through to norton and guru are who they use for technical issues i allowed them remote access of my PC. Whilst remotely accessing my PC there were certain issues i was not to happy with but let go due to the fact that i thought i was dealing with Norton.
Anyway to cut long story short as soon as i was able to gain access to the internet i looked these folk up and panicked at the reviews. Seeing as i was now able to go online i actually got through to the real folk at Norton and explained and asked if these people were anything to do with them which of course they replied no to and gave me a reference number to state once i had contacted my bank to delete cards etc. I have managed to cancel cards thankfully but unfortunately their fraud department is shut for the night so will have to try again tomorrow to try to cancel the payment.
PLEASE DO NOT HAVE ANYTHING TO DO WITH GURU.
They are scammers and i am amazed that they are still able to function online as such.
I am very up on scammers but this one seemed so legit as in i thought i was calling Norton.

Do not be fooled!

I am posting this review in the vain hope that it will save at least one person being scammed by them.

Date of experience: April 12, 2014
GuruAid C. GuruAid Rep
over a year old

We are sorry to hear about your experience with GuruAid.

Regarding your concern about the legitimacy of our Company, we would like to inform you that GuruAid is a division of a 30-year old U.S. company (Lester Inc, www.lesterusa.com) based in Branford, CT. We are a leading Independent Technical Support Company and our website www.GuruAid.com makes it very clear that we are not affiliated with any computer or software product company. Ours is a paid support and to fix any issue, customer would have to purchase a subscription with us. The technician would only ask the customer to avail our subscription if the issue is fixable by us. In this case the issue was fixable and accordingly the technician asked to choose the subscription plan which would be beneficial according to your usage.

If you have any unresolved issue, would request you to kindly send an email at customerservice@guruaid.com with your name, account ID and phone number to track your case.

Regards,

GuruAid,

Toll Free within USA & Canada: 1-855-GURUAID (1-855-487-8243) & 855-575-5140

United Kingdom: 0800 756 2957

Australia: 1800 156 016
Email: customerservice@guruaid.com

GB
1 review
3 helpful votes
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My phone call was answered promptly and my issues resolved in the time frame that they quoted 40-60mins. Very professional service.

Date of experience: November 12, 2014

Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service and computer problems. GuruAid ranks 4th among Tech Support sites.

service
525
value
465
shipping
115
returns
108
quality
338