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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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I am really happy with the service of guruaid as u people help me for my problems, the technicians were very helpful & polite & i was happy with them
I am really happy with the service of guruaid, the technicians were good & i am satisfied with them. The advisors are good & polite whenever they talk with me
I am happy with service of guruaid technical support, the technicians were good who worked on my computer so its good
Think the service of guruaid is excellent & i do not have any other problems with guruaid, the technicians are good
I think the guruaid is very helpful & a courteous service, the technician who worked on my computer they resolved the issue
I am happy with the service of guruaid technical support, the technicians were great & resolved my issue
I find the service of guruaid & the service is very quick, the technician who worked on my computer were polite & resolved my issue
I think the service is easy to use, i am happy with the service, the technician was very helpful to resolve my issue
Guru Aid told me that all of my listed issues would be resolved and "not to worry". This was, of course before I paid for the service. After of their doing whatever they were doing I still had the same issue with Microsoft. I asked for a refund and they kept putting me off, and saying they were further trying to resolve the issue. I even spoke to the supervisor and he gave me a run around. I finally hung up, called my credit card service and disputed the charges. I was fully refunded!
I found Guruaid very patiently helping with my problems and I recommend to my friends as well. Its a good technical support.
I think the service is good & it is quick & efficient, the technician was good & resolved the issue quickly so i am happy with the service
There is a good place to visit with Guru Aid. They act very concerned with my computer. They also fix all my issues, and guarantee fine results.
I was completely satisfied with the service of guruaid technical support. And the technical support team was great & i am happy with the service
Very helpful staff always willing to help very friendly. Very knowledgable.
Techs have always been patient with me and explained everything clearly.
I have no complaints with how I have been treated.
All the guruaid people are very good & give nice service, the technician with whom i spoke was very polite & the issue was resolved on time, i may probably in future with guruaid when my plan will expire, i am happy with the services. Thank you
The service was very personable technicians. It was an excellent service. Every technician was very patient. They helped me to resolve the issue quickly and my time was saved.it didnt took too long, thank u guruaid for the service
GuruAid has been very helpful to me. Quick and courteous service. Spent a long time on the phone with people who knew their business. They can be trusted.
Conny Brandt, Australia
Guruaid appears to have fixed the problem I was having. I like and appreciate the service guruaid provides.
Very good service and good customer service, happy with the service. Thank you guruaid. Thanks for the technical support for my computer
I have been a customer for two years during which my laptop has been 'serviced' three times. Following the last service I noticed that the Norton anti-virus software was switched off. Either this was done by a technician or they had not noticed. Either way deeply worrying. I explained this over the phone and said I wished to discontinue my contract. As we approached and passed renewal date I received a string of calls from their representatives. My attempts to speak to a senior manager have been ignored. Not to be trusted.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members