James G.

I have been a customer for two years during which my laptop has been 'serviced' three times. Following the last service I noticed that the Norton anti-virus software was switched off. Either this was done by a technician or they had not noticed. Either way deeply worrying. I explained this over the phone and said I wished to discontinue my contract. As we approached and passed renewal date I received a string of calls from their representatives. My attempts to speak to a senior manager have been ignored. Not to be trusted.