Fail to deliver confirmed orders, as they bump you for the special customers. Then hold on to your refund for over 2 weeks. Customer service is totally useless and none existent. Pretty poor a supposed high end retailer

Ordered two reams of the same wallpaper for a specific project and was given two different reams. Had to drive to FedEx and return one of them. They got my item on 06/05 and I called on 06/12 to check on the status. I was told they had up to 7 business days to complete an exchange. Got a refund on the last business day and no call or mention about my exchange! Had to put in another order and fingers crossed I get the right one. These people are making me run around in circles for THEIR MISTAKE! Totally incompetent.

As a company they promote a culture of professionalism and respect but only for lower level employees to abide. Managers in stores are allowed to create a narrative about you and HR only listens to one side of the story. If you have a manager whom has never been psychologically evaluated. The company will side with the manager. Not listening or evaluating the other side. After reapplying the complaint over and over again. It's ok for the manager to be disrespectful, not ethical and unprofessional with evidence.

Gucci should be ashamed of them selves charging me all that money & then they won't repair my purse or clean my shoes, my jelly's look terrible & they don't give you instructions on cleaning them I'm calling corporate. They have a nerve 2 give you a card from a third party telling you to pay to get them cleaned…

My husband bought me a bag on vacation and I decided to return it once we got home… I contacted customer service (Adelaide) and told her we have no stores nearby whatsoever and she says said I cannot return online and gave me zero guidance on what to do. She told me I should have read the terms and agreements. I told her the customer service was terrible and she said "that's your perception"… I'm sure it would be a lot of peoples "perception" when customer service is not willing to help/guide. When people spend decent money on bags/shoes we should be able to trust that customer service will be there to help. Do better.

I've been purchasing from Gucci for many years for my family and myself and have never had to return anything until recent. It was a simple belt that we had purchase about 16 days prior while on vacation, but as it was out of their 14 days return period when I tried to return it they would not allow a return. You would think they would be a little bit flexible and have a bigger return window for their loyal customers. It will be while before returning to Gucci.

I have nothing but but bad experience with customer service!
I have bought expensive sunglasses which has manufacture defect and I had to change them in 3 days.
At the shop they told me it's will take 14 days to change, as they have to send for evaluation!
I called after 15 days asking where my glasses are, they told me something which made no sense to me!
And they told me they will
Ship immidiately!
They didn't ship immidiately and sent me email saying your glasses are with us please pass by shop and collect them!

I'm so disappointed in such a service and the manufacture defect which happened with such an expensive sunglasses!
This thing has to not happen and if they happened my
Issue had to solved immidiately!
Instead of that they took me thought super long procedure and I had bo glasses at the event for which I bought them!
Gucci is market not a luxury brand to me anymore with such a service!

I wish I can give 0 rating. I am soooo sooo disappointed right now. They have Zero customer service and don't honour what they promise.
I will be writing an article in Calgary herald and make sure that people will stop buying this brand where they don't have any work ethics.

My Gucci necklace was stolen and Gucci costumer service basically told me that it sucks to suck. Not even a coupon code or anything. Never purchase from here. I expected better from such a huge company

I purchased a Gucci crossbody online. I received my bag in great condition but the note that came with it was very disheartening and questionable! "Happy valentine to monkey" Now... one could argue that it was accidentally sent but after several attempts for Gucci to respond to emails asking for proof of the note and phone calls, there has been no response or follow up. Customer service unable to tell me if it was sent on purpose. Very disrespectful and troubling! Also... monkey isn't capitalized which leads me to believe they are calling me a monkey... not a nickname. The bag is going back TODAY!

I ordered an item for a Christmas on Dec 14. The order went through PayPal but as pending. I never received an order confirmation from Gucci. So I called in and they had no record of it. Was told a manager would call me. Never happened.

My granddaughter has a green snake-skin Gucci bracelet. It didn't hold up well, and she now refuses to wear it. The insignia is tarnished gold. I've always liked Gucci, but it does seem to be tattered. Could you please assist Grandma? You can contact me via email. The bracelet was given to me as a present. Thank you so much.

I bought their shoes. I found out that us very uncomfortable and wanted to exchange it. Shawn, their customer service guy stated I CANNOT EXCHANGE IT BECAUSE I HAD TO TRY IT ON TO SEE IF IT IS COMFORTABLE! STAY AWAY FROM EXPENSIVE BRAND GUCCI THAT IS WORTHLESS! Their return and exchange policy SUCKS! They just want to suck your money.

-I spent entirely too much money purchasing a shirt from Gucci for Christmas
-The shirt arrived and it was damaged. When I contacted customer service they told me it was "distressed" so it was supposed to look like that.
-I returned it because it was not distressed, it was damaged. I never wore it, I hardly took it out of the box.
-3 weeks later they sent me an email message saying they were sending the shirt back to me because it showed "signs of wear". Of course it did, it was damaged when I received it, which is why I sent it back.
-I have been trying to get help to escalate the issue for over a week. After countless emails and a phone call, I simply received the same email message, word for word.
-They sent the shirt back to me. I am now out $500 for a garbage product with no recourse. No one will help me.
I feel so taken advantage of. I am shocked that a high-end brand like Gucci would treat its customers this way. After doing some research I see that this is common practice for this company. They send damaged product, charge you a premium and then refuse to accept returns. Honest buyers who trust that a luxury brand will do the right thing are getting screwed. I plan to fight this with whatever it takes...even if it costs me more than the product itself.

I did a honest review on Gucci. My sweater was 2,000 dollars it's small but I did answer there text to know the economy isn't getting better with prices for luxury clothing that is indeed affordable in my budget but I need more from labels when I forced to purchase such items it's alot of money to pay when I can earn a living in a place of residence.

Recently i have bought from your online store my new pair of shoes and should say that i was really satisfied by my order, starting from fast delievery ending with a high quality of a product. The girl from contact centre told me everything about my order and also made for me a good discount. Recommended this brand!

I ordered a new bag online but the delivery process treats everyone like a criminal... next time I'll just walk in the store and take it & walk out like everyone else does.

I am still shocked. I bought an accessory for $1000. When it arrived was defective. I immediately called them to initiate a return. They emailed me a return label and I returned it within 2 days of receiving. Weeks went by with no confirmation of receipt. I finally called to inquire and was told my case would be investigated and someone would call me back. This never happened and so I called back again. This time I'm told that although I did everything correctly and it was no fault of mine, the product had been misplaced. Was told a manager would call me back. By now I'm annoyed but still patient. No manager calls and so I call back again. This time I'm told they did not review the product and I should contact FedEx because I was the shipper. Well no, I was not the shipper - they were, they sent me the return label. That being said, I still contacted FedEx and discovered that the package was registered as dropped off but then lost in transit. Still I wasn't worried, just impatient to get my return. Well the next day, I receive an Email from Gucci client services saying they have denied my claim. Excuse me?! Not even a call?! Just literally steal $1k from me, send me a defective product, I send it back to them and FedEx loses it and they pin it on their customer?! I have never heard of anything so disgraceful and very unexpected from a company such as theirs. I have never ordered online from them before but was a regular customer in store shopping. What a joke.

My husband bought me a Gucci Watch on line for €1900 for Christmas,22 The catch was faulty after wearing it twice I couldn't get it to work I notified them within 3 days of purchase through their aftersales app. I was sure they would offer me a replacement I was offered to fix it for €150 and was not entitled to a replacement because I bought it on line. Eventually Brown Thomas wrote to them on my behalf on the 08/02/2023 I emailed and rang all to no avail - Until I told them last week that I was handing the matter over to my Solicitor. Suddenly they informed me that it was now fixed and would be posted back to me now 28/05/,23 with no charge I didn't even get an apology for Gucci after waiting 6 months for my Christmas present.