Karen S.

-I spent entirely too much money purchasing a shirt from Gucci for Christmas
-The shirt arrived and it was damaged. When I contacted customer service they told me it was "distressed" so it was supposed to look like that.
-I returned it because it was not distressed, it was damaged. I never wore it, I hardly took it out of the box.
-3 weeks later they sent me an email message saying they were sending the shirt back to me because it showed "signs of wear". Of course it did, it was damaged when I received it, which is why I sent it back.
-I have been trying to get help to escalate the issue for over a week. After countless emails and a phone call, I simply received the same email message, word for word.
-They sent the shirt back to me. I am now out $500 for a garbage product with no recourse. No one will help me.
I feel so taken advantage of. I am shocked that a high-end brand like Gucci would treat its customers this way. After doing some research I see that this is common practice for this company. They send damaged product, charge you a premium and then refuse to accept returns. Honest buyers who trust that a luxury brand will do the right thing are getting screwed. I plan to fight this with whatever it takes...even if it costs me more than the product itself.