My husband bought me a Gucci Watch on line for €1900 for Christmas,22 The catch was faulty after wearing it twice I couldn't get it to work I notified them within 3 days of purchase through their aftersales app. I was sure they would offer me a replacement I was offered to fix it for €150 and was not entitled to a replacement because I bought it on line. Eventually Brown Thomas wrote to them on my behalf on the 08/02/2023 I emailed and rang all to no avail - Until I told them last week that I was handing the matter over to my Solicitor. Suddenly they informed me that it was now fixed and would be posted back to me now 28/05/,23 with no charge I didn't even get an apology for Gucci after waiting 6 months for my Christmas present.

-the worst brand ever
-the worst materials
-the worst customer service
-with very high prices
I bought a shoes and a wallet were damaged after only couple of months.

Needless to say, my family and I have been customers of the esteemed brand for years and have never faced such damage, especially to a leather good item. Noticeably, this is not a damage inflicted by a customer but a natural one done due to perhaps terrible quality and make of the shoes themselves.

How can genuine leather goods tear themselves apart? Leather items especially from Gucci, LVMH & Hermes Houses are made to last a lifetime. I am not sure how to feel about this as this has more or less made me question the entirety of the Gucci name? How could the Italy office refuse to take responsibility and accountability- this reflects on poor luxury client relationship management along with disastrous quality of genuine leather items. Both Prada & LV have repaired the few times with zero questions asked.

To shortly conclude, if Gucci wants to maintain their haute couture image they should present themselves like one. Or else one might as well get shoes from a junior brand since they are going to tear away in 5 years or less anyway.

Ordered a Gucci bag to ship to Canada. Stated 1-2 days for processing and 2-5 days for delivery. $40 for "express" shipping. It has been almost 4 weeks now and I STILL haven't received my item. It took them 2 weeks and 2 days just to ship the item with no explanation as to why it was delayed. I had to call five times, two times a representative promised me a refund which never processed, finally, the third time it went through. Two representatives said they would email me to follow up on my order - never heard from them again. One also provided their number and said I should only call them to be the main rep for my order, I call them - no answer, no option to leave message. Poor customer service. Now my item has been held in customs for a week, I was told that Gucci has their own broker that deals with their packages, yet somehow it's still so delayed? They have no answers at all. So horribly frustrating. They refused to let me cancel my order before it was even shipped. They just keep pulling me along, providing false information and timelines. Never buy online from them.

About last evening:
I am thankful to God that I had someone with me yesterday at Gucci Aventura to witness the events. I simply went to return shoes that were purchased for me. I had my receipt, and the shies were unworn. The lady tried get me to purchase more items in exchange for the purchase of the shoes. I refused. I was NOT in the shopping mood, and I'm funny. You will never see me consistently buying the same brand. This woman who identified
Herself as a manager Dawn, proceeded to tell me how to spend my money and what other clients do. That's when I told her I didn't need to be advised on how and what to do with my money.
THEN she came back and said there was a 14 day return policy... I never knew this because whenever I purchase, it's usually online. In this case there is a 30 day return policy. I normally would have made an exchange, but to be honest with you, I didn't see anything I wanted. I was tired, didn't feel well, and wanted to leave. The woman gave me a paper and told me I had to leave my shoes at the store and call Client Services. She refused to give me Client Services number. That's when I took a picture of her and called her ugly. She said, "I'm calling the police so I suggest you hurry up and get out." That's when things turned up. I was FURIOUS! I decided to stay right there. I never got loud. Never used profanity. No threats. She was simply upset because I didn't want to buy anything from Gucci.
Facts: Not one Gucci employee including security came to this woman's defense which probably means she's rude and nasty to everyone.
If my skin color was white, this never would've been an issue, and the police never would've been called.
The police said, " This is a BS call." Give her the shoes and the number to Client Relations.
I'm thankful to my parents who never feared anyone, and taught me to fearlessly stand up for myself. There's not one soul on this earth I'm afraid to express my concerns to or about. I stand my ground in every instance and will not back down, excepting mistreated. I didn't do anything wrong... Clearly, this was a case of pure, nasty, unadulterated racism. I am NOT done with KAREN or Gucci who hired and retained her!

I purchased a Gucci all leather shoulder handbag sometime in the mid 1990's at their Phipps Plaza
Store in Atlanta, GA. It was always kept in the original protective bag along with my other designer handbags in my closet. A few years ago, I went to use the bag. I placed my hand inside and felt something strange. A black substance stuck to my hand. I contacted Gucci in NYC. After some time past, I called them. They told me the lining of the bag was kid leather and it disintegrated over time. I disagreed. My Gorsuch Boxing Glove style ski gloves were made of kid leather. I used them for over 20 years with no such problems and they are still good to go. They told me they would fix the lining for a fee of over $300.00. I truly was insulted and disappointed with their customer service and especially the use of inferior material in their product. The price I paid was well over $500.00 at the time of purchase. None of my designer handbags have ever had any problems. I took the bag in question to a leather goods repair shop in Malibu, California. They gave me a letter stating that the bag in question, a black leather Gucci designer signature handbag, definitely had had a synthetic lining now disintegrated. This degrades the quality of the bag and the integrity of the Brand-Gucci. Shame on them for using inferior materials and double shame for not fixing it when called out. More shame for demanding payment to fix something they did wrong.
Not worth something made with a pleather lining.

My granddaughter has a green snake-skin Gucci bracelet. It didn't hold up well, and she now refuses to wear it. The insignia is tarnished gold. I've always liked Gucci, but it does seem to be tattered. Could you please assist Grandma? You can contact me via email. The bracelet was given to me as a present. Thank you so much.

I love Gucci, it's one of my all time favorite brands. However, the text on the website is literally small on desktop and tablet. The mobile site is a little better. The site is easy to navigate and the product pages look great.

Other than the website issues, the product line is flawless. The clothing, accessories and even the beauty line are simply amazing.

Gucci is high-end so they are expensive but the quality is great. Some of their accessories are overpriced though.

I bought the sneakers from the 5th Avenue Flagship Store and received the incorrect size. I didn't realise it until I got home, so I called the store to inform them that I had been given the incorrect size. So the right pair was put on hold for me, and we decided that I would pick it up the next morning. When I arrived to pick up my shoes, they said they couldn't find them, so the associate searched the system and found that another associate had sold my on-hold sneakers, so I talked to a manager. They tried to persuade me to buy the shoes online, despite the fact that I was going on vacation the following week. They assured me that it would arrive on schedule. I said no, I'd like them to get it from another company and I'll pick it up. They placed the order with another store to get it shipped and said they'd contact me. After four days, no one had contacted me, so I called the store.

I bought a pair of shoes
Tried them on for fit
They where small on me
So I attempted to return them
They refused to accept the return Because I tried it on
I was told when buying from there online store your are not permitted to try the shoes on
They use a microscope to look for any signs of a wrinkle
There customers service representative told me if I wanted to try it on for fit I would have to go to a store
ONCE AGAIN THE WORST RETURN POLICY

I love me some gucci, and their bags will give you like 10 times! Lmao SERIOUSLY THOUGH! Gucci have one of a kind handbags, and most of my designer bags are gucci. Now one thing, I don't like is the (SUPER SOFT) leather handbags they have started to make. They scratch really easy, and you have to be very delicate with the bags that have the (NEW SUPER SOFT LEATHER). I've had to return 3 bags for being scratched up bad upon receiving them. They are are starting to make the bags look to ANIMATED, and they are leaving the sophisticated sexy designed handbags. They new bags are soooo extra, and have to much going on with them. They will have a lion head, 10 colors, and be shaped ugly. GUCCI! PLEASE STOP DESIGNING THESE BAGS LIKE THEY ARE FOR THE RUNWAY LOL I love a nice, sophisticated, super stylish handbag. Other than the NEW BAGS, AND NEW SOFT LEATHER. Their bags last a lifetime, and they will ALWAYS be in style no matter if it's 50 years from now!

So after repeatedly stalking our local Gucci stores for this one particular handbag I've been coveting, I was advised that they won't be getting stock for months. I got impatient and decided to order it online at Gucci.com where they have it in stock. My handbag arrived lickety split within 4 business days from the Gucci warehouse located in Seacaucus, NJ. I'm ecstatic about finally getting my hands on the prized bag. However, the warehouse staff could have boxed up the luxury item in a more secure manner. The sides of the corrugated brown cardboard box was not sealed whatsoever... leaving WIDE gaps where liquids (rain) could have easily seeped in and resulted in damaging the luxury item. The box arrived with one side of the box half torn open as if someone pulled at it to peer at the contents inside. If the gaps of the box were securely taped, this would not have happened. Would I order from them again? Hmmmm... only if I was desperate and don't want to be waitlisted for a luxury piece. I sure hope Gucci management takes a look at this constructive review so they can make improvements in their shipping quality control.

I bought a wallet and matching purse I. Oct 2022, this year after 4 month using my wallet it started peeling around like it was make with a really bad quality leather, so I took it back still under 1 year brabd warranty, they took it and the manager told me looks like it was the brand fault, I use the wallet with my matching purse so it was not a daily use even though a wallet any brand last me forever so normally I get bored and change it but NEVER this and In A GUCCI WALLET... it doesn't make sense right?
Anyway they took it and after a month sent me an email that they were going yo charge me $125 to repair it. LOL who is going to pay to repair something that was not my fault that for sure was a bad leather they used to make this wallet, specially under warranty, call several time to customer service complaining about this resolution me and my husband spoke with then and manager in Sawgrass Mall Sunrise FL. Who pays to repair something when u don't have warranty when was new less warranty if they repairs it.
So they want us to paid a $125 to repair a wallet that Cost $300... that doesn't make sense.
Something that called my attention was one of the lady in ustomer service told me if I buy in the Outlet for sure the products comes defected... I was like WHAT? In GUCCI Outlet is to buy the collection before but never less price or items with a defect this is GUCCI no ROSS, so to make this short I decided to get back my wallet and give to my daughter to play but never ever again I will get a GUCCI purse, wallet. Nothing from there and I own 3 purses and 2 pairs of glasses so I know about brands cuz I owns several other designer brand. Or I took it on August 12 2023 and I receiving today by FedEx November 13 2023 (3 months after) seriously?
Keyla Farias *******951

I was gifted a Diana for my 70 birthday; a surprise. Recently we had a break-in. And my handbags were stolen. So my goddaughter flew to Memphis, from Miami to help me celebrate, and deliver the Diana. I carried the handbag once to dinner the next evening, and once to church. A total of two times. I noticed after the second time there was some discoloration on the smaller straps. I contacted customer care via the 800# and was advised they would have someone call me from the nearest store. But I had to call three times before someone texted me about the handbag.

A Meghan from the Nashville store started a discussion with me about the issue. She offered to send me a shipping label for "customization", but that was not my biggest concern. I informed Meghan that I preferred to travel the 3 1/2 hour drive to the store. After many texts and questions Meghan thought I should speak with a more experienced associate. It took 3 days for him to reach out to me. An Andrew texted me, and I gave the specifics of the issue. He then called me and we spoke about the defects and customization. He placed me on hold and verified the purchase. Then he consulted with his manager; per Andrew. I was advised that he would place a handbag on hold for me until December 27,2022.

He instructed me to bring the handbag in and he would exchange it for a new one. When I arrived in the store I had to wait for 42 minutes before Andrew assisted me, Meghan begin to share that she would set - up the monogram machine to make it ready. She examined my handbag and I showed her the discoloration. Andrew finally examined my handbag and acknowledged the discoloration. He went away to consult with his manager, he returned and informed me that an exchange was Not possible. I asked to speak with the manager. A young Caucasian male came over and examined my handbag also. And informed me that I had caused the damage to the bag and he would Not honor the promise Andrew made to me.

I called my goddaughter at that time and she also spoke with the manager. He was very condescending, and rude. I witnessed another customer exchanged her bags while I was waiting on Andrew, and it was in terrible condition. Of course I understood that as a women of color I was not afforded the same treatment or empathy for my situation. During the 40 minute wait, I noticed that the ** clients were offered champagne and none of the clients of color were offered anything, including myself. Andrew informed me that the handbag would "automatically" become "discolored" from just carrying it. So No problem... I was very very disappointed for wasting my valuable time, the dishonesty and poor professionalism. They are in need of Diversity training immediately!
Thank you...