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Groupon has a rating of 1.9 stars from 6,881 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon most frequently mention customer service, credit card, and fine print problems. Groupon ranks 293rd among Daily Deals sites.
This company does not typically respond to reviews
For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.
Don't use Groupon! They eat our money for no reason! During the Thanksgiving holidays, I went to Groupon and got movie tickets to Regal Cinemas in November. The code could not scanned at the theater, so I informed Groupon customer service that evening. A couple of weeks later, they replied and asked me to provide a copy of the tickets. I provided my bank record. Since then, they have never given me any reply so far!
So I order a service off Groupon. Called the number to set an appointment and it was disconnected. I then googled the address an it was permanently closed. So I asked for a refund and Groupon refused and took my 75 dollars. Do you them this is my 3rd issue this month with them.
1st time members get a $45 deal from Groupon. The ONLY button on Groupon site sends you directly to Costco site. Enter the Coupon code during registration and will show what the fine print on Groupon tells you. Once your signed up and transaction goes thru you'll Notice FULL Costco amount $60 was charged. Customer service on Groupon throws it back at you as if you signed up inappropriately.
Not sure about Groupon anymore? Well I made a purchase to join Sam's club through a Groupon offer, in which you supposed to get a free pie and 25 dollar e gift card from Sam's after using scan and go. Well it's been months and this has not been honored. Everyone from Groupon and Sam's acts clueless. This is unclear or perhaps false advertising.
I placed one order through the Groupon app but when the order completed the app decided to place the order as 2 so I was charged double. I tried to cancel but the app just says error when I edit or cancel.Not good business policy in my opinion
Shopping for most items is very easy and the items usually arrive on time. I only had one order get lost on me so far. I only had one order so far that got cancelled on me with no explanation, but with a refund.
It's a good website they let me use my promo code today. I had an issue with chatting but today it allowing me to buy with promo code.
You can call customer service anymore. You must email only and wait! Really? Won't be using Groupon anymore!
I have had overall good success with Groupons, and believed that they vetted their companies. I recently had a garage door service through Groupon that was little more than a scam. I authorized some additional work, and when completed they wanted me to sign several places on a tablet without reading what I was signing. They had added some additional cost and changed the warranty. When I called Groupon customer service, I had to wait so long for the agent to respond that I gave up. Lesson learned: It's up to the consumer to check out the business.
The deal on a massage was good. My recipient hasn't provided an email address. Devil of a time printing it. Better instructions, please.
Lots of savings on dining places. Mostly local but, even when traveling, have found some helpful. A nice way to try out somewhere you haven't visited before. Easy to obtain.
Do your research on any company that you may consider purchasing a Groupon with. Some of the companies have horrible customer service and Groupon is unable to support any issues that may occur.
It was ok ordering from them, BUT... i placed my order with a gift card and they insisted on me giving credit card info--or i couldnt order from. That really upset me especially when my item came well under my gift card balance. I will not order from them again because of it. The bracelet i ordered came fine and in good time--I just don't like the fact they force u to give them your credit card info. I think its wrong.
Initially they are having issues with their website, I saw a coach sunglasses for 5$ and ordered 2 pair. But after a day they cancelled both the orders and gave me refund. But how disappointing, because of there website issues they could not deliver there order.
Groupon used to be good but somewhere down the line it just went downhill. I can not stress how much customer service sucks there. You can get some good deals, but you also risk getting the wrong product shipped to you and not getting a refund. Just getting Groupon bucks. I've stopped using them all together. I may revisit in another year or so and see if they got it together.
Some stuff is great. Others not so much. Getting tired of the misses. Lol. App makes it very easy to shop, need to control myself
I never had issues until I bought tickets and they closed early for weather. I email support for a rebate. They reply with info and never credited me. On my time I had issues. All other experience good. Always verify what the coupon entails sometimes merchant and coupon discrepancy.
Tip for consumers:
Check with merchant to verify open for weather or COVID.
Products used:
Oil change
I used this service once and want to share my experience. Actually, they are not so bad, but I wanted more from service. The interface should be less comprehensive, especially login system. All in all, this is not bad
I wish Groupon would let you know if the product being sold is being shipped from out of the country. It seems their clothes run so much smaller and you have a harder time getting your money back. Groupon should back you up when you the items sent were not what you ordered instead the seller has to decide if they want to give you your money back.
This will be my last time of ordering from them.
Sometimes its amazing and other times its a hassle. I was a lover of Groupon but recently there have been some difficulties redeeming the Groupons. I know they offer trade in when one don't work but you have contact customer service via chat which takes time. I'm starting to lose confidence!
Not all is bad with Groupon, just make sure you read everything, they are good but when they turn over the purchase to their online vendors, it can be buyer beware.
Well, in general I like groupon, but sometimes shopping there is a little confusing... I recently ordered a pair of headphones and the order got canceled next day (I haven't received any confirmation). I had to log-in again and check the status. After writing to a customer service they told me my card didn't come through. Excuse me?! Why you guys didn't send me any notifications of it?
I have been a loyal client with Groupon
For a few years now. Groupon does not allow one to go back to fix misspellings, after the respond to a client review has been sent. There system is very sensitive and will send your reply without you finishing your respond. This is very poorly managed.
You buy coupons for services and then fight to be able to use them... Pretty disappointing. Also with a coupon you always need to book ages in advance.
For photobook Groupon from Dinkleboo, there is a charge of taxes on original photobook price plus Canada Border Services Agency handling fee for Canadian shoppers. These are not mentioned at all in the Fine Print. So beware. Even though you only pay $29.99 for a photobook, the customs form will state the full price of $174.99, which is not fair to consumers when you have to pay taxes.
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Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.
