Groupon AU

Twice now I have been given a Groupon voucher for a present. The first time it was for a nail salon and the salon refused to allow me to use it saying that they will not use Groupon vouchers and I'm thinking how come the voucher was even able to be purchased. Groupon would not allow for it to be refunded! Loss of money and of the service! So frustrating and disappointing! Customer support was useless and they don't listen to the issue or make efforts to rectify it. The second time the website would not recognise the voucher code and claimed that there was no voucher listed with this code! When I raised this issue in an email and in the live chat they said there was nothing they could do because I was not the person who purchased the voucher! Obviously as it was a gift! This should not even be relevant as it was a gift for me therefore now belongs to me so I should be entitled to the "correct" code. It's absurd to think they claimed "confidentiality" as the issue! It seems like just an excuse to scam people out of money while refusing to provide the experience paid for. My family overseas thought this would be a great easy way to gift a variety of unique experiences and all of us have been extremely disappointed with the problems that have arisen and frustrating with the lack of help from Groupon employees. Don't waste your time.

I have used them 3 times, and the first 2 times things went fairly smoothly. But when I had trouble redeeming the 3rd lot of vouchers (with a different merchant- myphotobox), there was silence from them - you can't talk to anyone directly - it's all by email, mostly automated from them. They had the gall to send me a "how would you rate our service" email, but the "I am not happy" link would not connect! Cute. I reckon I've done my dough. Avoid them. Not worth taking the risk.

BEWARE GROUPON
I purchased a $200+ voucher for a meal at a restaurant in Sydney and when we went to dine the restaurant for my mothers birthday, it was closed down apparently from some time ago according to neighboring businesses. Groupon has refused to take any responsibility for this and will not communicate with me on the matter. Insisting that I prove my phone call making the reservation, which I don't see how is possible as it was months ago. The proof would be in the reservation book at the restaurant who of course is not contactable as they have closed down. I am considering taking this to the Dept. Of Fair Trading. BEWARE to all consumers using their services that when it goes wrong you will not be treated fairly and to be wary of deals for products that cannot be redeemed. I am truly disappointed as I was a loyal customer until this.

On Tuesday 4th April 2023 I purchased a Pancake Parlour Knox: Choice of Breakfast for Two People for $23.90. When I went to the Pancake Parlour Knox and I had a Traditional Bacon and Eggs with hash browns and no Bacon with a Vienna Hot Chocolate but the eggs were raw because as soon as I got home I had diarrhoea because they obviously were deliberately trying to food poison me. It was extremely nice of Groupon to refund me as a once off goodwill gesture since I got sick from eating the meal.

I purchased a box of wine and received the incorrect ones. They are slow to respond to emails (now more than six days) with no resolution. Sent photos as proof of wrong delivery and their "online chat" they say they will investigate with their supplier and still no response four days later. They will not resend the correct order until their supplier has proof of return of the incorrect wine. My contract was with Groupon, not their supplier, yet I will need to take unpaid time of work to take the wine to a post center to return the wine to fix their mistake. Due to security of the wine it can not be left outside of the house for their courier to collect, especially when they could not give a time when the courier would be able to collect it. They have my money for the incorrect goods, yet they want me at my cost and time to sort their mistake out. Groupon appear to have no phone support with the only means of contact is on line which they then are extremely slow at responding to and treat you as a inconvenience for their business. There is lack of follow through or urgency on their part with no one being responsible or accountable to resolve a problem. Perhaps by making it so difficult to deal with them they hope you may give up. There is no possible way I could recommend dealing with Groupon or recommend them to any of my friends. Even a rating of one star for their customer service is too generous.

Pur service bf due to covid requirement could not attend, got credit for refund, after I full vaxed, used that credit to pur Groupon voucher - K-art Beauty the 3D eyebrow permanent tattoo. Attended 3rd Feb 2022. Kim was lack of due care n unskilled, as result it is awful, even worse than I draw each day - both sides are "imbalance" 1. One side is too closer to the middle, and 2. Higher than other side, 3. Eyebrows are "too thick" I told her that my eyes are small, do not want too thick eyebrows, if need trim pls do so. But she lied to me that drawing will be thinner than actual done. And She did not use any measurement when drawing my eyebrows just basis on her eyes adjustment. I requested full refund next day. Groupon asked me to get approval fm the vendor myself for refund! The vendor of course refused and lied that I did not attend. I proofed the confirm of booking text, and proof the voucher was redeemed on that day on my Groupon a/c. But Groupon still no refund me. A staff responded my review left n given me another email to contact but "never response". He only do for the readers to see but no really fixing my issue. I want to advice readers, never accepted refund as credit in groupon a/c, as once had issue for the new purchase by using the credit, Groupon takes all the controls, but if you paid via credit card or paypal, you will have purchase protection. You can see how bad of the groupon reviews each websites. I do not recommend using Groupon.

Previously have had no issues when buying deals from Groupon but this time when I needed to book for an activity via a website it was a different story. First of all the incorrect link was provided to the website but I got around that Ok. Then the code which you had to enter was an invalid code. Had a very frustrating call to groupon where the girl I spoke to had to have everything spelled out to her 3 times and still did not have a clue. An email I got later that night referred to something else that wasn't the issue. Several emails later I asked for a refund which they said they would do and I would rebuy the deal as they said they had it sorted. Same issue again but with a wrong phone number included this time as well! Absolutely hopeless! They do not appear to have any idea what they are doing.

This company has some wonderful offers but when there is a problem with delivery, there is a long process to get it sorted. I am a regular buyer off groupon and i will continue to do so untill unless there is a better company with better customer service in market. When you report a problem, you will get reply from 5-6 different people and they all will offer different solutions. For example, i reported a faulty watch, i was offer $25 credit, i reported faulty iron, i was asked to return, i reported expensive faulty watch. From germany. Now this was long process. I had to get in touch with company, send multiple emails, then got in touch with groupon. I ended up getting my money back for sending watch back but gee... it was a long painful process... i am supporting this company for now but if customer service standards are not changing... i have to switch to another company

I purchased 2 massage vouchers from Groupon.com.au. It listed three phone numbers to call to book the massage. 2 wks after receving the voucher, I decided to book the massage. Two of the three telephone numbers have been cancelled. The third number says they are too busy to answer the call, and to leave a message. I have left multiple messages. They do not reply. I think it is likely that the business may not exist in the first place, and that they have listed with Groupon. Then when they have received 50% of the total payment from Groupon after the conclusion of the deal they shut up shop (if they were ever open in the first place) and have just pocketed many thousands of dollars. I expect many other "new" businesses to do the same, and therefore the number of these scams are going to keep increasing. All I have to do is register a business name, have an address, set up the groupon deal, and pocket the money and close up shop.

GROUPON MEAL VOUCHER_ SAILMAKER RESTAURANT, SYDNEY

I purchased a Groupon a discount voucher for a $95 meal at the Hyatt hotel, Sailmaker Restaurant. A booking was made for the 25th April. Due to the current virus situation the restaurant is closed. I was coming down to Sydney for the weekend. There have been numerous ( 6) communications between Groupon & myself and all they will offer is a credit for future use. To travel to Sydney from Terrigal by public transport takes nearly 3 hours. I rarely go to Sydney at my age, consequently why would I attempt a 6 hour round trip to Sydney for a meal. My elementary understanding is that the original contractual arrangements I entered into with Groupon have not been met. I have now taken the matter up with NSW Fair Trading and they are investigating. I suggest other people do the same. It's easy__ just fill out the form online._ no cost.
AVOID THIS COMPANY
ANTHONY PATRICK

First you had my bank details saved so when I applied a promo code to check the discount applicable, you immediately made the purchase instead and I lost my money. Then I online chatted and then called your customer care to IMMEDIATELY cancel the purchase, they're like you won't get your money back, but groupon credit instead. I don't want bloody credit.
So basically now I have to wait for 2 weeks, till they send the purchase to me, and I have to send it back and apply for a refund and then I'll get my money back.
This is the WORST ever online shopping experience

I have purchased a 2 night deal for the Lakeside Manor in Robe S.A. through Groupon and it has been a BIG mistake.
The Staff at the Lake Manor do not answer the phone even if you call between 4pm and 8pm, as this is the only time reception is open. They do not reply to emails of messages left on message bank.
After a week on trying to contact the Manor, I decided to contact Group on, after being on hold for 28 minutes a customer service team member Nicholas finally picked up the call, he informed me that they (Groupon) have received many complaints from other purchases complaining they too could not book/redeem their voucher, however the matter was dealt with and the update from the Lakeside Manor was that the calls will be returned Soon however Nicholas would not confirm the meaning of soon... when asked 1 day, 3 days, 1 week, or 1 month he just said soon.
This has been a big left down, poor customer service and no responsibility for the products they sell...
Shame on you groupon.
This is the content of groupon reply.
Description of problem: Customer called to advise us that the merchant is un-contactable.
What's been done: Advise his details will be forwarded onwards to the merchant for review and as per update he should be receiving a call back soon and should he have any further issues to reply to this email.
Kind regards,
Nicholas
Please honour the deals people buy, of refund the money they have paid.
Its so simple