Emilie M.

Twice now I have been given a Groupon voucher for a present. The first time it was for a nail salon and the salon refused to allow me to use it saying that they will not use Groupon vouchers and I'm thinking how come the voucher was even able to be purchased. Groupon would not allow for it to be refunded! Loss of money and of the service! So frustrating and disappointing! Customer support was useless and they don't listen to the issue or make efforts to rectify it. The second time the website would not recognise the voucher code and claimed that there was no voucher listed with this code! When I raised this issue in an email and in the live chat they said there was nothing they could do because I was not the person who purchased the voucher! Obviously as it was a gift! This should not even be relevant as it was a gift for me therefore now belongs to me so I should be entitled to the "correct" code. It's absurd to think they claimed "confidentiality" as the issue! It seems like just an excuse to scam people out of money while refusing to provide the experience paid for. My family overseas thought this would be a great easy way to gift a variety of unique experiences and all of us have been extremely disappointed with the problems that have arisen and frustrating with the lack of help from Groupon employees. Don't waste your time.