Groupon AU
Questions & Answers

Hello, after making a request to buy lunch bags, 2 of them! When looking at my My bank account I noticed extra money taken by groupon? I looked at my groupon account and notice extra bags ordered(10) when I called groupon a young man told me it was a glitch, I will receive them and post back for a refund. I was not happy that this depleted my account of funds over the Xmas period. These bags were not at my request. I only got confirmation of 2 bags. I then received mail to say no cancel due to change of mind or no refund. A insult to a problem they have, surely a supervisor could intervene and cancel the order, as the order although sent was not dispatched at the time. Are they not responsible for client services that are wrong?

Asked by Fae H. on 11/29/2015