Walmart Grocery Delivery

I've placed 5 orders in the last month. The first delivery was great. It went perfectly, the item that was not there was replaced. He followed my instructions. I had no problems.

After the very first order, none of the deliveries were complete. The second-order, they mixed up my order with another person's order. However, again, she called when she arrived and had me meet her downstairs. Everything was perfect besides, they'd messed up on the order. I figured that happens and I just let them know... When I contacted customer service, they couldn't help, twice. They forced me to place the order again and had me wait for 2 days before the delivery.

They claimed management would contact me. I haven't heard from management.

None of my orders have come complete as ordered. NONE... most of my requests did not have replacements, and, after the first delivery, the ones that had replacements were unacceptable.

Then, 2/16/2021 upon my previous orders I began to notice that all of my deliverers have been African American through food stamps. All of them. I began to think about it. I felt like someone was aware of the complaint, however, I said nothing. I know that someone could comprehend my thoughts as when almost every other delivery person through food stamps was dark skin or African, and did most everything perfect... called when they arrived, waited for me downstairs, and gave me all that was available; The first caucasian American out of the food stamp delivery walks in the hotel, walks right past hotel security up the elevator, and knocks on my door during the pandemic emergency, in a hotel full of homeless. Mind you, that this security breach took place the day after someone was on my floor complaining that there was a stabbing in the building, yesterday.

I have been trying to checkout my cart for two weeks but have not been able to do so because there is never a time slot available.

When you order something it doesn't come but the price is still the same so there ripping you off this. The drivers are also lazy as $#*!.

I have ordered from Walmart delivery sever times most of the time it's ok but I placed a large order on 9/04/21 and never received it after 1 chat 5 calls with 5 different answers from the 1-800 number I tried calling the store for over 2+ hrs nobody ever answered the phone in any department so I was going to be near by the Walmart and decided to go into the store the manger had no knowledge of the pickup and delivery dept so I went to the pickup and delivery area and explained what had happened she went in and checked on it comes back and tells us that it was picked up last night when the order was supposed to be delivered they put it in the driver's trunk of the car but I was never assigned a driver they tell me it's the driver who is supposed to contact you with there information and that they are on the way when it should be Walmart doing that once the driver picks up the order and they should be able to track them as well( so essentially my order was stolen by the driver according to Walmart) and they have no knowledge of who picked up the order or anything and once it's picked by the driver the order is gone out of the computer they told me I had to contact the people whom I ordered it from Postmates door dash etc. i told them I am trying to communicate with whom I purchased the order from aka Walmart app and they could do nothing for me
So I'm going to the bank and putting a stop payment on the transaction because all Walmart does is gives you the run around and never solves the problem

My groceries were stolen by a Walmart driver, Walmart never answered the phone. Now I'm waiting 5-10 days to feed my family

Their flaws seem to be limitless:
1) Grocery items available in store that used to be regularly delivered are not for delivery customers anymore
2) Sending bad produce, including rotten bananas, the puniest bell peppers, and puny, unripe cantaloupe.
3) Bad substitutions, such as I ordered a case of 16 oz bottles of drinking water and they replaced it with 2 gallon jugs of water or I ordered seedless grapes and they replace it with seeded grapes instead of choosing a different color seedless
4) Driver no shows. In one such case they kept promising it within the next hour, then it was going to come the next morning. In the morning they sent a text saying it was cancelled as requested. I had not requested a cancellation. I had company coming, so I quickly did a pick up order. On the way home with my order, I get a call saying they gave me someone else's order. So I had to return and wait to switch it. I've also had them cancel many pick up orders, saying I cancelled it, when I didn't
5) Driver's not following directions. I want it under my carport and I want the doorbell to be rung. Simple, right? It didn't happen 70% of the time. I've even had them leave it in the middle of my drive way. Once they put it in the wrong place and gave me someone else's order.
In conclusion, both Wal-Mart pick up and Wal-Mart delivery are rotten services, with enough spots of good in it to keep your hopes up.
But this one was their last chance. Even though I still have several months left of unlimited free deliveries, I'm switching to another grocery service and I won't be buying from them. Good bye Wal-Mart and good riddance.

Constantly deliver order(s) to the wrong address; I have to contact the driver in order to confirm my address... very unorganized and unprofessional

I placed a grocery order and it was delivered at the wrong address went to the address and NO grocery

Untrustworthy & Unreliable! Use Instacart instead! BEWARE of Walmart! They've changed for the worst in the past couple years. They used to be great, now they are CONSISTENTLY the WORST!

I have been using Walmart+ delivery for 6 months. 30 deliveries during that time and 15 of those had missing items.

Online markups on each items is Unnecessary. They then expect members to join for an extra $98. Rip-Off! And a delivery chg over $35. What a racket!

I finally had to cancel my Walmart+ subscription because every delivery was just ruining my day. I would place an order days in advance and yet my orders would ALWAYS be late. Sometimes by an entire day! The substitutions were ridiculous. No Walmart, peaches are NOT a substitute for apples, and I'm not sure if you're aware, but chicken stock isn't the same as vegetable stock. I never actually got a complete order. Items were consistently out of stock. Dude, it's the 21st century they have programs to keep track of stock. Most stores use them.
After I canceled my subscription I decided to give pick up one last try. I placed an order days in advance, got a notice 15 minutes before my scheduled pick up time that my order was ready. I show up and every bay is full. I check in, and wait 15 minutes. In that time people start leaving, but no associates are coming out to bring orders. I call the number posted on the bay and it SENDS ME TO A FULL VOICEMAIL! I open a customer service chat and he says he will call the store. Turns out their own customer service agents can't get them on the phone.
I open my instacart cart app, place the exact same order and am pleasantly surprised find it's $10 cheaper. Yay!
I cancel my Walmart order (it's been 30 minutes now) and as I'm pulling out I finally see an associate coming out with her blue crates. I check to see if they might be mine. Nope. They are for only one person. Keep in mind all the bays are full and so is overflow. I hear someone yelling they've been waiting for over two hours! Seriously two hours!
By the time I get home, my Instacart order is waiting. No substitutions needed.
No one should be using Walmart.

Continuous NO SHOW DELIVERY DRIVER. Generic message about a delay, don't be fooled, THEY ARE NOT COMING. I pay for free delivery. What i actually got was I have to track my own order. One lady at the store told me to order express & pay additional $10.00 on top of what i already pay. That sounds like a good plan. RIGHT? I order just about every day, sometimes 2 orders a day. I have to prepay for what is either "out of stock" or simply not coming. When I don't want to spend $35.00 I just order what i know to be "out of stock" to get maybe a $10 00 item. No one will call you from the store when they are not coming, that way you won't go anywhere else to get what you need because now pick up & delivery is closed. Are they being RACIST? Maybe they are, I don't know. Even during KATRINA in Louisiana we had few issues with stock. Dallas, Carrollton & Addison has serious problems in pick up & delivery. NO ONE REALLY SEEMS TO CARE TO ATTEMPT TO ADDRESS THIS. I am just 1 person but my complaint in this dept is REAL & NOT GETTING BETTER, JUST WORSE.

No opportunity to substitute items after you get an email saying they're out of an item. Not listed as out of stock. I'm extremely pissed.

Walmart could control the world if they simply hired people who give a damn! Rim my bunghole and suck my $#*! Walmart!