Walmart Grocery Delivery

I ordered from Walmart groceries I am a sick woman with cancer stuck in the house and can't get to the store and I ordered and 16 hours later and the order still not get here, they did give me a discount coupon for next time so now I'm placing another order within a 2-hour window and now they're saying it's going to be delayed again I don't think they should be doing this because they're not reliable and customers like I or depending on the food it's just a shame that they can do this to their customers

I had a grocery delivery coming this morning. This driver delivered only 12 of the 24 items I ordered. Literally half of my order was missing.

The driver for my last order delivered to the wrong house. I had to go flag the driver down and tell her she was at the wrong house and help her bring my order back to my house.

A few months ago I scheduled a grocery deliver for I think 8-9pm. I called customer service at 10pm when my order still wasn't here. They told me that the driver got to the store and then left, and now there were no drivers available so they would need to deliver the next morning. Next morning my order was still not delivered. I called customer service again, they said it was running late. I was notified that my order was delivered, but it was not. I called back again and they said that my order was lost, and then finally ended up just issuing a refund.

You took my order online, it didn't come, you said the driver didn't show and it would be there in the am. It never came. I went to store and asked to pick it up. You "couldn't find it".I offered to repick. You said no. I asked for someone else to pick it you said you were to busy. I said cancel and you told me no guarantee. It wasn't canceled. You stole my food stamps. Wth?

I ordered some groceries for my daughter who's in college at her apartment the driver says the order was delivered and it wasn't so when I called walmart they act like they couldn't contact the driver and then told me to dispute the charges with my bank that's nonsense I made the order yall the one who couldn't deliver so I had to hang up and call back to finally get someone to return my money because they wasn't walmart has to do better they are bitten off more than they can chew and we are the one suffering at the end.

We have three different delays for delivery of our orders. The first time we thought it was a fluke, the second time we were told it was delayed and no details about WHEN it would be delivered -- even the next day. This third time (one week later) we used a different store in hopes the problem would not occur, but the same thing occurred. No delivery and no communication. When I used the Chat resource on the website we were told the last two delays were because the driver was called out on emergency. Same reason for both delays -- exact same language in the chat. This is a convenient service, but they pale in comparison with the service that Instacart provides. When you order your items you are given a list of times available. If those times are not going to be available -- DO NOT OFFER THEM! I am at my wits end!
UPDATE: After multiple Chat sessions we converted the delivery to a pick up. When we went to retrieve the order several hours later (when the website told us it was ready) we waited for around an hour before someone finally called us while we were sitting in our car and told us they did not have the order.

Well where to begin I ordered a Samsung tablet and I've got nothing good to say due to the fact first they said it was out of stock a hour before delivery then I called hours before and they said it was in shock then I called customer service for them to tell me I would get my money back in 24 hours then I called again and one lady said 3-5 business days I kept getting the run around I will never order anything from these people probably will never buy another Walmart item since they want to lie not ones not two times but 3 times so done with these imbeciles

I always order groceries from walmart delivery and I pay my membership each month. I am so glad I didn't pay the yearly fee. Because the delivery drivers they have need proper training. My groceries was supposed to be delivered between 7pm - 8pm. Waited and waited call Walmart on N. Slappey several times no answer. Finally called the 1800 customer service number the last stated my groceries was returned to the store. She even tried to call the store no answer. All the delivery driver Ezekiel or the store had to do was call the number provided and let me know he wasn't able to deliver the items. Walmart, if you have delivery drivers please give them some training on making delivery. Cause people wouldn't order groceries to delivery if they didn't need the service. Last week my groceries was delivered to the wrong apartment once again and I had to go next door to get them.

It took us 24 hours to get what we ordered, and they were out of Ice Cream are you kidding me. We ordered at 3 in the afternoon to get a delivery at 9pm. Came 9PM and no show delayed. 10pm delayed the store closed at 11 where was our order. I had to go into chat and put in down for the next day. She told me we would get the order by 10am. 10am came around and at 10:55 we are sorry your order is delayed you won't get your order until 6 pm to 7pm. Well both times came and went delayed 8 PM came and nothing. Then at 9 pm order is on the way. Finally got the order and the ground beef was hot. Would you like a new ground beef or a refund. Got a refund. How can you deliver ground beef not frozen. The delivery couple were really nice they told us that there are not enough drivers so nobody will get their order on time. Real nice.

I have only used the the WalmartsPlus service for 2 months so may be early but before my anger builds I better speak now. My third home delivery was today. I request I sign a receipt so I can be sure my groceries are set inside at least. Driver #1 I happened to be waiting, resisted walking the groceries 20 feet to my kitchen but at least inside. Caught driver #2 so he had to pick the groceries back up and place inside as they were dropped in front of the door. Word must have gotten out as driver #3 came 15 minutes early and stacked the groceries so perfectly I could not step down to to them. I am handicapped pretty severely so getting in and out the door is work let alone with 12 bags. Just spent 15 minutes with customer service who only seemed concerned "was everything there?" so dissatisfied. I have not found the way to remove the tip but I will or have Capital One do it. Been with them for 20 years and they still seem to be able to pretend they care. 3 experiences with WalmartsPlus home delivery and they hit "F". Not good.

I can't believe a store can be so disorganized and they actually call you rude to try to be organized with groceries, hello this food you are placing in my car so don't trow bags like it don't matter to me, I like to be organized I treat customers like I am shopping for myself, the waiting time is ridiculous the money is very low, and I don't want to delivery one single order from Walmart anymore, irresponsible, rude and disorganized workers.

I hate walmart. My delivery was stolen once again. This has gotten old. I have to then waste my time and call for a refund. At this point they should be paying me for wasting my time.

Spent 40 frustrating minutes on the phone trying to figure out why I can't complete an order. Turns out it's Walmart's Website glitches. This is not the first time I've experienced the same exact problems. It's like trying to order from a 3rd world Website. I reminded the nice-enough representative that these same issues keep happening. She eventually got it straightened out, but the larger question remains, why can't Walmart get their online ordering act together?

I've been making Amazon purchases for almost 20 years without one single hiccup. EVER! But in the 5 months I've been using (trying to use) Walmart's online ordering, it has left me wanting to jump off a bridge! How does Walmart expect to keep customers with all this ridiculousness? Hey Walmart! Try spending a couple of million $$ on getting your Web site to work properly.

If I have one more single problem with this delivery service, I'm going to start ordering my non-perishables from Amazon and will be getting my fresh stuff from the local Safeway delivery.

These people delivered my groceries to the wrong apartment and had the nerve to tell me their GPS had the right address but the picture is not my door or apartment building and I told them it was wrong and I was told since it was delivered to the correct address (it was not) I cannot get a refund so basically I'm out over $310 and the groceries! DO NOT USE THIS SERVICE! They stole my money and my groceries! The picture is of them throwing my food down in front of somebody's apartment? My apt has a hallway leading to the door i don't know where this is but it's not even my building!?!?!?

Our company used "Walmart delivery from store" 25 times over a 2 week period, utilizing 3 different store locations and delivering to 5 different residences.

This resulted in only 2 out of 10 items ultimately being delivered at all. On every single order, The driver stated the item was no longer available, and Walmart chose to leave the items off the order and not replace them with similar available items, as we requested when ordering. If you depend on the delivery of your items, do not use this service. As a result, we lost clients and had chargebacks in excess of $9,000 from disgruntled airbnb clients who required the items when promised. Even when items were in stock, drivers often just don't show up and left the order in limbo for days beyond before automatically canceling the order. There is no way to communicate with the driver and when you speak with Walmart support, they speak from a script and make false promises that do not get fulfilled. There is a reason everyone opts for Amazon... But for same day delivery this was our only perceived option, which backfired in a massive way.

Estimated delivery date & time always wrong. Tracking is unreliable. Orders not delivered as promised, & are always delivered in pieces over a period of many days. Terrible experience!

My wife signed up for this a while back, and I got her to cancel it. You expect the orders to be wrong here and there (which they were) but that's not what I had issues with.

The delivery service itself is cut price and unprofessional. It's just freelancers in their own cars, which in my opinion is an unsafe way to carry fresh and frozen grocery products. For the money they charge, I would expect Walmart drivers in Walmart branded refrigerated vehicles.

One guy turned up while I was outside my house, so I helped him grab a few bags to get everything in quicker. The bags were mixed up all kinds of crap in his trunk (including socks) and his own shopping in Walmart bags!

Another time, when the bags were left by the driver they stunk so badly of marijuana that our kitchen stank of it for two days after we unpacked the groceries. What the driver does in their own time is their own business, but how Walmart could allow themselves to be associated with this level of unprofessional an just to save some bucks is astonishing. I don't know if the groceries stank because the driver was smoking in the car, but if so, do you want that person driving onto your driveway?

When this whole pandemic thing started I started using the pickup service with one Walmart. Then I had to change to a different Walmart one mile further because the Walmart I was using 9 times out of 10 50% of the order was unavailable. So the new Walmart has a better rate of products available. Then the delivery became available, The 1st couple of times it was OK delivery a little later than what was said but no big deal. The deliveries became later and later and sometimes not at all. Yesterday I placed an order for delivery today between 2-3 pm. NO SHOW I call customer service and they were great they called the store and found out the driver couldn't find my apartment building. CS had the delivery sent out again express. Within the hour I received a notice that my order was at my door. BUT WAIT there's more. They text a picture to prove that it's at your door right? Well my picture looks like it was taken from a moving car of an apartment complex that is down the road from me. I called CS again and he was shocked by the picture too and profusely apologized and said all he could do was give me a refund... which will take 5-10 business days.

I gave a one because there are no number less than one. I am furious and appault at the so call service drom wallmart. I live a very busy life i thought grocery delivery would save me time, bur receiving subpart items uncobsummable items is not what any shouls pay for. I have received rotten fruits and vegetables. When try to resolve it with the store no success. This is a sham... you are basically paying full prixe for items no one wants rotten stuffs. Save your membership money do not sign up for this service.