Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
The car was ready & waiting; spotlessly clean. The staff were without exception, friendly & efficient. I would not hesitate to recommend Green Motion:-)
La location s'est très bien passé et le contact avec Danilo à l'aéroport de Podgorica très professionnel et accueillant.
Hi Lionel,
Thank you for your five-star review.
We are delighted that you received excellent service from our team at Green Motion Podgorica.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Çok memnun kalınca tekrar geldim zaten çalışanlar çok güleryüzlü ve bilgililer
Hi Halil.
Thank you for your five-star review.
It is brilliant to know that you were very satisfied with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff were very polite and helpful, my only regret was i settled for an automatic and not a manual car. I would still recommend Green Motion.
Hi Brenda,
Thank you for your five-star review.
It is brilliant to know that you received first class service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fast service, clean vehicle, reliable brand in every European trip
Hi Fatma,
Thank you for your five-star review.
We think it is fantastic that you find us to be a reliable brand.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Dış hatlar gelen yolcu için mesafe çok. Çocuklar ve bavul ile yürüme mesafesi en az 10-15 dakika ona bir çözüm lazım
Yoksa herşey iyi ve çabuk işliyor
Tekrar teşekkür eseriz
Hi Ibrahim,
Thank you for your four-star review.
It is good to hear that everything went well with your rental and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Firmaya Çok kolay ulaştık. Araç aynı kiraladığım gibiydi. Herkez çok ilgiliydi. Çok memnun kaldım. Farklı fiyat uygulamaları olmadı. Güvenilir firma. Herşey için teşekkür ederim.
Hi Yildiz,
Thank you for your five-star review.
We are delighted that you were very satisfied with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It's very frustrating the way dates & times reset Very easy to book wrong time
Hi Joanne,
Thank you for your four-star review.
We really appreciate you choosing to rent with us and we apologise for any issues that you encountered during the booking process.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything worked well, nice car, kind people, fast service
Hi Stefano R,
Thank you for your five-star review.
It is great to hear that you had a fast, precise and reliable rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I rented a car from Green Motion in June 2025 for the first time. The lady (with green eyeliner) who came to me and my girl friends up from the airport was fantastic. She was super helpful and really humorous. Would recommend!
Hi Samantha M,
Thank you for your five-star review.
We are delighted that you received excellent customer care from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I hired a car from Zakynthos airport. The office was easy to find and easy to return the car too. Both the pick up and return were very quick and professionally done. The car itself was in excellent condition and spotlessly clean. I also thought the rental was good value for money.
Hi Colin R,
Thank you for your five-star review.
It is great to hear that you received good quality, professional service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff were very helpful and friendly.
There is, however, a company policy to charge up front for road tolls. There are no toll roads in the Algarve. The very helpful employee told me that this is not automatically paid back, but I must wait for the bill and then ask them to refund it
Hi Andrew L,
Thank you for your three-star review.
We are delighted that you found our Green Motion team to be very helpful and friendly. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Seamless, polite, professional, well priced.
The guys presented us with a very clean pleasant car.
Hi David O,
Thank you for your five-star review.
We are delighted that you found your Green Motion rental to be seamless, professional and well priced.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very easy to find, friendly, short time to wait, car was in good condition
Hi Monika E,
Thank you for your five-star review.
We are thrilled that you feel that nothing could be better than Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was perfectly and it was cheapest rental ever.
The car was excellent and everyone at the airport desk was very kind.
Hi Steve H,
Thank you for your five-star review.
It is amazing to hear that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No hassle, good service and timely collection from the airport
Hi Andrew B,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs and that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Straight forward process with no problems. No pressure sale of extras at the sales desk which is the usual form for car rental companies.
Hi Christopher D,
Thank you for your five-star review.
We are very happy that you had a straightforward rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have been using Green Motion for more than 7 years now and within that time we have received great cars and great service. We use Manchester Airport as our point of entry to the UK, the Great Motion team always greet us with a warm welcome. This Summer has been a difficult one for my family, I had to extend my rental twice; Laura and Chris were extremely obliging. Many thanks. I would recommend Green Motion.
Hi Simon N,
Thank you for your five-star review.
We are thrilled that you have once again chose Green Motion for your rental needs, We are delighted that our team was able to assist you and that you recommend us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy pick up and drop off. Helpful service. Good quality vehicle.
Hi Bradley S,
Thank you for your five-star review.
We are extremely pleased that you once again chose Green Motion for your rental needs and that you had an easy rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
From the pick up to the delivery of the car everything went amazing. Also the car was really good and we had no issues.
Hi Alejandro S,
Thank you for your five-star review.
It is fantastic news that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Answer: I have used them many times, always cheapest, always very new cars, always charming and helpful staff ( Stansted Airport). Every firm will try to get you to upgrade. Buy a 3rd party policy, and just say you have your own cover. Up to now I have never been scammed. I ALWAYS inspect the vehicle before. I drive off. I take photos and make sure I get it inspected and signed off by staff when I take it back.
Answer: Speeding/parking tickets and police action are slow. They keep the deposit until they are sure there will be no problems with any of those costs. (and yeah, would be speeding fine + massive green motion fee).
Answer: Hi E. B. Thank you for your question. I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges. Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you. Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you. If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com. Kind regards, Green Motion International Customer Services.
Answer: We booked twice, everything in best order. No problems.
Answer: Hi Steve, Thank you for your question. Please see our collection procedure for Green Motion Heathrow as follows: +++ Your Booking will be serviced by Green Motion London Heathrow Airport. For local customers: If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to? The Plough? Bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers flying into Heathrow terminals only: Use Hourly Hotel Hoppa Services from Terminal Bus Stops. Please make the driver aware you are hiring from Green Motion. Green Motion customers travel for free on this service. Terminal 2 - Bus stops 9 & 10? Bus H2B - Departs 30mins past the hour every hour (an extra on the hour service runs between 6am & 12noon). Terminal 3 - Bus stops 12 & 13? Bus H2B - Departs 6mins past the hour every hour (an extra 36mins past the hour service runs between 6am & 12noon). Terminal 4 - Heathrow express to T2? Bus stops 9 & 10 - Bus H2B - Departs 25mins past the hour every hour. Terminal 5 - Bus stop 17 & 18? Bus H5B - Departs 25mins past the hour every hour. Destination - Holiday Inn Heathrow M4 J4 Important notes Heathrow bus transfer time tables are regularly changed. Customers are advised to visit www.hotelhoppa.co.uk/routes-timetables/ to plan their arrival. +++ If you need anything else, please feel free to contact us using the form at www.greenmotion.com/contact-us. We hope you enjoy your rental with us. Kind regards, Green Motion International Customer Services.
Answer: I believe Green Motion are a perfectly fair and respectful company. I suspect you didn't read their Ts&Cs properly. The two customers being served while I was collecting my car had also not read/understood the conditions and were caught by surprise. The representative dealt with them firmly but fairly.
Answer: They are robbers and scammers, never think to rent a car from green motion, they will charge you thousands of euros, instead buy a new car
Hi Judith,
Thank you for your five-star review.
We are thrilled that you received friendly and efficient service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.