Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
From the pick up to the delivery of the car everything went amazing. Also the car was really good and we had no issues.
Booked by Kuoni Switzerland. Fair price.
Simple Administration (the handlingagent speaks our language Swiss german!). VAR essy to drive.
Hi Peter W,
Thank you for your five-star review.
We are delighted that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green Motion Hungary - 5 Stars Excellent Experience from Start to Finish I had a fantastic experience with Green Motion Hungary from check-in all the way through vehicle return. The employees were consistently friendly and professional throughout the entire process. What impressed me most was their reasonable and efficient approach to vehicle inspections. Unlike other rental companies that can be overly ANAL (Whee-go Dusseldorf, we are looking at you), spending 30+ minutes examining every inch of the car during pickup (when travelers are tired after flights and just want to get to their destination) and return (when customers are rushing to catch departing flights), Green Motion keeps things practical and streamlined. They don't create unnecessary stress by obsessing over minor details like tiny scratches that weren't even documented in their original inspection log. This customer-focused approach makes the entire rental experience much more pleasant and hassle-free. The combination of friendly service and sensible policies makes Green Motion stand out from the competition. We will definitely be returning customers and highly recommend them to anyone looking for reliable car rental service in Hungary. Overall Rating: 5/5 Stars
Hi Andrea G,
Thank you for your five-star review.
We are thrilled that you find Green Motion to be a Great company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Voiture impeccable, service rapide à l'arrivée ainsi qu'au retour.
Hi Florence M,
Thank you for your five-star review.
We are thrilled that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very happy. Didn't have to wait long for the shuttle bus. Short drive to office where the friendly staff dealt with with the paperwork efficiently. On the road in no time in a clean, nice to drive car. The same on my return with no problems and was back at the airport in plenty of time for my flight.
Hi Dennis R,
Thank you for your five-star review.
We are thrilled that you were very happy with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick pick up and return procedures. Nice service in Larnaca.
Hi Krzysztof B,
Thank you for your five-star review.
We are delighted that you received nice service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very organised check out and check in, the car was ready on our arrival and had been cleaned and fully fuelled.
Hi Keith B,
Thank you for your five-star review.
It is great to hear that you received good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy and smooth pick up and return of the car.
Good service, they called next day to Check If everything is ok
Hi Wolfgang aka,
Thank you for your five-star review.
It is amazing news that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very efficient and professional both on collection and drop off and we actually received the car we wanted which was a nice bonus
Hi Robert F,
Thank you for your five-star review.
We are thrilled that you received very efficient and professional service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Chris was a great help - big thumbs up! Car was brand new and I was very pleased with it. However the petrol tank only had 57 miles of petrol in it necessitating a quick stop to top up.
Hi Kevin H,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs, Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Empresa correta nos documentos e informações sobre o aluguel.
Rápido e sem burocracias e não forçaram nenhum outro serviço de seguro.
Hi Lucio S,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs and that you received fast service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy, good car, brilliant communication, lovely people. Thank you
Hi Richard S,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great little car way pick up and drop off good value for money
Hi Geoffrey W,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs and that you enjoyed the vehicle that we supplied.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Qualität 👏👍 sehr zufrieden Sehr sauberes Auto 🚗 und möchte Nächte mal noch ein
Hi Kiro S,
Thank you for your five-star review.
We are thrilled that you had a quality rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No problems with collection and return. Vehicle in good condition.
Hi David,
Thank you for your five-star review.
We are thrilled that you had no problems with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great car, brilliant price, friendly helpful staff, what more do you want!
Hi Philip W,
Thank you for your five-star review.
We are delighted that your rental with Green Motion was excellent as always.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The customer service prior and after the hiring the car quality everything is perfect
Hi Julia,
Thank you for your five-star review.
We are delighted that you are very satisfied with your experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Was met at arrivals with a board with my name and taken to departures area. All paperwork and inspection done. Staff were great, made sure all was understood. Car was spotless and in very good condition, low mileage. Return was as good with staff waiting at same spot where we collected the car. Will use them again.
Hi John,
Thank you for your five-star review.
It is amazing to know that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy pick up and drop off, staff were nice and friendly, highly recommend.
Hi Cahir,
Thank you for your five-star review.
It is fantastic that you find our team to be nice and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was nearly new and very comfortable. Very fast collection at Southend, and return was quick too. The staff, Mario and Muhammad provided an excellent service and were extremely helpful.
Hi Alastair,
Thank you for your five-star review.
We are thrilled that you liked the rental vehicle from Green Motion Southend.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Answer: I have used them many times, always cheapest, always very new cars, always charming and helpful staff ( Stansted Airport). Every firm will try to get you to upgrade. Buy a 3rd party policy, and just say you have your own cover. Up to now I have never been scammed. I ALWAYS inspect the vehicle before. I drive off. I take photos and make sure I get it inspected and signed off by staff when I take it back.
Answer: Speeding/parking tickets and police action are slow. They keep the deposit until they are sure there will be no problems with any of those costs. (and yeah, would be speeding fine + massive green motion fee).
Answer: Hi E. B. Thank you for your question. I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges. Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you. Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you. If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com. Kind regards, Green Motion International Customer Services.
Answer: We booked twice, everything in best order. No problems.
Answer: Hi Steve, Thank you for your question. Please see our collection procedure for Green Motion Heathrow as follows: +++ Your Booking will be serviced by Green Motion London Heathrow Airport. For local customers: If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to? The Plough? Bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers flying into Heathrow terminals only: Use Hourly Hotel Hoppa Services from Terminal Bus Stops. Please make the driver aware you are hiring from Green Motion. Green Motion customers travel for free on this service. Terminal 2 - Bus stops 9 & 10? Bus H2B - Departs 30mins past the hour every hour (an extra on the hour service runs between 6am & 12noon). Terminal 3 - Bus stops 12 & 13? Bus H2B - Departs 6mins past the hour every hour (an extra 36mins past the hour service runs between 6am & 12noon). Terminal 4 - Heathrow express to T2? Bus stops 9 & 10 - Bus H2B - Departs 25mins past the hour every hour. Terminal 5 - Bus stop 17 & 18? Bus H5B - Departs 25mins past the hour every hour. Destination - Holiday Inn Heathrow M4 J4 Important notes Heathrow bus transfer time tables are regularly changed. Customers are advised to visit www.hotelhoppa.co.uk/routes-timetables/ to plan their arrival. +++ If you need anything else, please feel free to contact us using the form at www.greenmotion.com/contact-us. We hope you enjoy your rental with us. Kind regards, Green Motion International Customer Services.
Answer: I believe Green Motion are a perfectly fair and respectful company. I suspect you didn't read their Ts&Cs properly. The two customers being served while I was collecting my car had also not read/understood the conditions and were caught by surprise. The representative dealt with them firmly but fairly.
Answer: They are robbers and scammers, never think to rent a car from green motion, they will charge you thousands of euros, instead buy a new car
Hi Alejandro S,
Thank you for your five-star review.
It is fantastic news that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.