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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The Branch in Tirana was closed at 1 after midnight. Everything was confirmed by email before. They see 27.6. At 1 p.m. not a.m. even they had a flight details. At the end they provide us quality car and drop off the car went without the problem.
We had an issue with me entering the wrong pick up date. The agent was very helpful in getting the issue resolved quickly so we were not stranded.
Hi Scott C,
Thank you for your five-star review.
We are thrilled that you found our Green Motion team to be very accommodating.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Will rent again from Green Motion. All went smooth. Thank you
Hi Claudia S,
Thank you for your five-star review.
It is fantastic to hear that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car really damaged and no one waiting us at our return and no one answered to our call
Hi Maurizio G,
Thank you for your three-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I didn't experience any problems with the rental. However, the 142 euros deducted from my card for the highway toll during the rental period have still not been refunded.
I emailed about this issue, but I haven't received a single reply.
For your information,
All good except excessive wait when collecting car. All agents busy. Should have more staff when you know several cars being collected around same time
Hi Michael O,
Thank you for your four-star review.
We are thrilled that you found Green Motion to have good quality cars. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Loved it! No queuing at rental car offices. No lengthy suitcase dragging as I dropped the vehicle off at Departures drop-off entrance!
Hi David C,
Thank you for your four-star review.
It is great to hear that you loved your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff were very friendly and efficient. I experienced no problems both on collection on 30/07/2025 and return on 09/08/2025
Hi Kathleen L,
Thank you for your five-star review.
It is great to hear that you had a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff were very professional and eager to help. English was spoken perfectly which helped a great deal.
Pictures were taken of any prior dents or scratches and marked on the collection sheet.
Hi Stephen W,
Thank you for your five-star review.
We are thrilled that you found our Green Motion team to be very professional and eager to help.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I booked a car from the compact type with automatic. The car was prefect for the mountain roads of the island. Service at check-in and -out was efficient, friendly and fast.
Hi Eva D,
Thank you for your five-star review.
It is great to hear that you received very good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pick up and return were uncomplicated, car was okay.
Hi Michael A,
Thank you for your five-star review.
It is great to hear that you had an uncomplicated and fast rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When I arrived to pick up my car I had to pay another £178 + £200 deposit which I still have not received back
Hi Peter L,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
The service is great value for money and the full insurance package is also worth considering. The vehicles are also of very good quality.
Hi Carlos,
Thank you for your five-star review.
It is excellent to know that you found our service to be great value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have already booked a car with your company and the service to date has been excellent
Service, car, Price and Customer Service
Hi Pertti,
Thank you for your five-star review.
We are thrilled to hear that you had a great rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Rovaniemi Train Station: Very good service with keys on my hand in about 5 minutes. Good car in considering the price and very attentive service. Could return to airport with just a short call. Will definitely take a car from here again :)
Hi Matti,
Thank you for your five-star review.
It is fantastic to know that you had an easy, nice and affordable rental with Green Motion Rovaniemi.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Overall, the experience was very nice, except the deposit, that is really high and even now, after 12 days from the day that i returned the car, is not returned.
Hi Simon,
Thank you for your four-star review.
We are glad to hear that your overall experience was very nice and we apologise for the delay in the return of your deposit.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Almost everything was perfect.
Very good car & communication.
A little waiting time by pick up of car and bad signs to garage.
Hi Martin,
Thank you for your five-star review.
We are delighted to know that you had an almost perfect rental with us and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very easy process and exceedingly friendly / reassuring staff.
Hi Elisabeth,
Thank you for your five-star review.
It is amazing to know that you found our team to be exceedingly friendly and reassuring.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent service at the desk
Excellent car
£1500 deposit for 30 days! And to make it worse I had to chase and chase it - back in 33 days.
Never again.
Hi Scott,
Thank you for sharing your experience.
We’re glad to hear you received excellent service at the desk, and we appreciate your feedback regarding the deposit and its return process, something we'll take to heart in refining future policies. Your insights are truly valuable, and we hope to have the chance to improve your perception of us.
Kind regards,
Green Motion International Customer Services.
Overall experience was very good, the cars was clean and good condition. Was a pleasant experience, friendly staff
Area for improvement was readiness of cars, had to wait a while to get my car due to traffic constraints
Hi Johan,
Thank you for your four-star review.
It is brilliant to know that your overall experience with us was very good and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lenka A,
Thank you for your four-star review.
We are extremely pleased that you chose Green Motion for your rental needs and that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.