From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Snelle afhandeling op de luchthaven. Foutje werd snel en efficiënt opgelost. Ook het inleveren liep perfect. Meerdere keren van deze maatschappij een auto gehuurd. Ben zeer tevreden.
Fast service at the airport of Riga with motivated and kind personal. Clean and new car with upgrade
Avoid this little companys at all cost, went you get there they hit you with hidden fees after hidden fee like the second charge for the insurance,toll fee, 150dls deposit they said they would give it back in couple days it took them like 7 days to get the deposit back
Hi Fabian,
Thank you for taking the time to review us.
We are very sorry to hear that you incurred additional costs when renting with us. In order for us to look into this for you, we kindly ask that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
***GREENMOTION CAR HIRE - CITY AIRPORT***DO NOT UNDER ANY CIRCUMSTANCES HIRE A CAR FROM THIS BUNCH OF THIEVES! They have charged me £68 for a £2.50 oversight on the Dartford crossing. Yes, it's in the contract and it's called an "Admin Fee" but it's just a way for them to make money out of you in other ways. I paid £68 for an email as I paid the late payment of £2.50 direct. I WAS a loyal customer of this bunch of crooks, using their cars numerous times but for the sake of £68 they have lost my custom permanently!
WARNING! THEY PUT A CHARGE ON YOUR CREDIT CARD FOR A DEPOSIT OF £1200 MINIMUM SO THAT THEY CAN TAKE MONEY WHEN THEY LIKE AND THEY DON'T TAKE IT OFF AFTERWARDS LIKE THEY PROMISE, SO MAKE SURE YOU GET IT TAKEN OFF BY YOUR BANK. BECAUSE OF THIS AND THE INEPTITUDE OF MY BANK " NATIONWIDE" NOT BLOCKING THIS CHARGE, DESPITE MY REQUEST, I HAVE HAD TO SHUT DOWN MY CREDIT CARD AND I AM LEAVING NATIONWIDE TOO.
Hi Don,
Thank you for taking the time to share your experience with us.
Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
The car is ok, the employees are also great.
Very good price/quality ratio
Hi Marcin,
Thank you for your five-star review.
We are happy to hear that you find our team to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The booking was very easy and fast. I would recommend it to others
Hi Mitul,
Thank you for your five-star review.
It is great to hear that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was really easy to book my car choosing additional services.
Hi Rosario,
Thank you for your review.
We truly appreciate your three-stars, but would like to know how we can improve for the future. If you have any feedback for us, please feel free to reach out to us using the form at www.greenmotion.com/contact.
Thank you for your assistance. We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
There seems to be an issue with the quoted rates on the website. Changing my booking from 14 to 15 days increased the price by over 60% so i booked 14 days
Hi Imtiyaz,
Thank you for your four-star review.
We are very grateful that you have chosen us for your rental needs on this occasion. We do operate a live pricing system, where prices are subject to change at any time and are based on many factors such as availability and demand. We apologise for any inconvenience that this price difference may have caused.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Web işlemleri gayet iyi. Fiyat performans da gayet başarılı..
Hi Meric,
Thank you for your five-star review.
It is great to hear that you like our website.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I rented a car last year from your company in Pharos and was happy.
Hi Hans,
Thank you for your five-star review.
We are very pleased that you had a very good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good experience, email answering quickly enough, 2 more characters
Hi Christian,
Thank you for your five-star review.
It is great to hear that you had a good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Daniel was great, he was very friendly and explained things in detail, would love to rent again with Greenmotion
Hi Yonggang,
Thank you for your five-star review.
It is amazing to hear that you found our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
My experience was very good. Loved the car as well.
Hi Mark,
Thank you for your five-star review.
It is great to hear that you had a very good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Top Service, good Car and very nice people.
Helpful and answered all questions.
No Problems at the Return.
Hi Cristina,
Thank you for your five-star review.
We are thrilled to hear that you received top service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very professional and good car conditions. We will rent with this company in our next trip to Croatia
Hi Vicente,
Thank you for your five-star review.
It is fantastic to hear that you liked our rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
There was a little misunderstanding about how much fuel should be in the tank on a return, but otherwise everything went well.
Hi Bohuslav,
Thank you for your four-star review.
We are glad to hear that your rental went well and apologise for any confusion over our fuel policy.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was in good order and the price excellent value. Also got good advice on making sure I photographed the vehicle before setting off.
Hi Gordon,
Thank you for your five-star review.
It is amazing to hear that you find us to be excellent value.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Tres bonne experience, tout simplement parfait!
On nous à ramener a la location, tout a été rapide! Je recommande vivement! Avec une voiture de location de qualité et un prix très abordable!
Hi Najoua,
Thank you for your five-star review.
It is great to hear that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The booking process very friendly.
The rent price is competitive
Hi Vladislav,
Thank you for your five-star review.
We are really pleased to hear that you found our booking process to be very friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Online booking slightly difficult as it is not obvious where you tick for having read the conditions. Plus I tried to register to join loyalty scheme etc but your calendar does not work to put in my date of birth!
Hi Sally,
Thank you for your four-star review.
We really appreciate you choosing us for your rental needs on this occasion and apologise for any issues you experienced when booking with us, we will look into this.
We hope you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Everything perfect and clear. Booking was very easy and straightforward
Hi Daniele,
Thank you for your five-star review.
We are delighted to hear that you found everything to be perfect and clear.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joop,
Thank you for your five-star review.
It is amazing to hear that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.