From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very helpful and friendly service
Got the vehicle very quick without any delay
Thanks
We took the shuttle bus from Heathrow to the rental location. This was a bit confusing as the bus went at different times than expected and the hire company name had changed. Hopefully that is now sorted out.
The collection was slow as a customer ahead of us wasn't prepared for their rental. However another staff member arrived and dealt with us promptly and courteously.
The car was clean and a better model than expected. Leaving the Heathrow area was ok as the signage was fairly clear.
Drop off was very easy. We took a taxi back to the airport.
Hi Jean,
Thank you for your five-star review.
We are very happy that you find our Green Motion prices to be very reasonable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This is the third hire through Green Motion as I fly between Sydney and Melbourne, and each time the service level is excellent. From the moment you book to when they deliver me back to the airport their service is first class.
Hi Maria,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you received first class service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The service from the team is first class and they are very friendly and efficient. The service is economical and the shuttle service in Sydney is exceptional.
Lflendbidlenneidolz xonenne jdid lelbfvydi jdknen r ueielne
Hi Paul,
Thank you for your five-star review.
We are extremely happy that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service, cars are clean, in good.condition, new, affordable rent prices
Hi Ricardo,
Thank you for your five-star review.
We are thrilled that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I got an earlier flight & called for a pick up at the airport. I was informed as I was so early I would have to pay an extra £50. I agreed as I wanted to get going I'd been traveling since 2am! When I got to the office the lovely young woman said as the car was there & waiting I didn't need to pay the early fee. I was so pleased & got on my way in no time after the paperwork was completed. The car had a full tank so I was off. I used the car every day & it was fine. On return the hand over was smooth the inspection went well & I was taken back to the terminal. I will definitely use GreenMotion again on my next trip to Glasgow.
Hi Edith,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs and that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fantástico muy bien fácil todo
Fácil recogida
Fácil entrega
Coche nuevo
Hi Jose M,
Thank you for your five-star review.
It is great to hear that you had a fantastic rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had traffic problems and come up just before they close and they waited a little bit more to allow me to fill the tank. My car was also brand new.
Hi Pedro,
Thank you for your five-star review.
It is great to hear that you received good customer service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This was my 4th time hiring a car with GreenMotion and the customer service has always been great. I have found the staff to be friendly and knowledgeable. Valter served me today and even though he is new and still learning I still received excellent customer service from him.
Hi Claire,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you always receive great customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Clean and new vehicle exprience with customer centric rental team. I'll recommend Kanyon office team to all my network. Thanks a lot( special thanks to Yunus Emre- drop/ delivery team)
Hi Yelda K,
Thank you for your five-star review.
It is great to hear that you received good customer service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The whole process was outstanding, from pickup from the airport to car return. Thanks to the staff:-)
Hi Christakis E,
Thank you for your five-star review.
It is great to hear that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick and easy with the bus to reach and quick till you have the car
Even better then the big ones
Hi Markus F,
Thank you for your five-star review.
We are delighted that you had an easy rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Is the best company rental car in marroco I wanna come back.I'll take from this company only
Hi Mohamed A,
Thank you for your five-star review.
We are delighted that you find Green Motion to be the best rental company in Morocco and only wish to rent with us in the future.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We rented a car for the day at IST. Everything was great, very friendly and efficient staff, great price and the car was immaculate. Based on our experience, we will definitely use Green Motion again.
Hi Graham,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs and found our team to be great, very friendly and efficient. It is great to hear that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great car ready when we arrived, an enjoyable drive.
More words for number count on the words, nothing more to say on review wasting time.
Hi Anthony,
Thank you for your five-star review.
We are very happy to hear that you found your Green Motion car to be great and an enjoyable drive.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I still have to mention one thing: When I booked it said that the car would have a full tank of petrol. But it wasn't. You have to return the car with the same tank level. But not everyone can judge that well at the petrol pump.
Nevertheless, I can definitely recommend GreenMotion. The car was clean and the service was good.
Hi Marela,
Thank you for your five-star review.
We are delighted that you definitely recommend Green Motion. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hiring a car from Greenmotion was a reasonable price and the procedure for pick up and drop off was efficient and quick. The free bus service from the airport was very good. We got the keys quickly despite arriving earlier than expected. We weren't pressured into taking out additional insurance although it was offered.
Hi Leslie,
Thank you for your five-star review.
We are thrilled that you once again chose Green Motion for your rental needs and that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When receiving the car at the Newcastle upon Tyne branch. I was informed I would have to pay a £400 refundable deposit upon the return of the vehicle in good order. Upon return the paperwork was signed to say it was in good order. It has been over a month now and I was been in touch a couple of times with customer service to get the deposit paid back. This is unacceptable.
Hi Jack,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Snelle afhandeling op de luchthaven. Foutje werd snel en efficiënt opgelost. Ook het inleveren liep perfect. Meerdere keren van deze maatschappij een auto gehuurd. Ben zeer tevreden.
Hi Joop,
Thank you for your five-star review.
It is amazing to hear that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fast service at the airport of Riga with motivated and kind personal. Clean and new car with upgrade
Avoid this little companys at all cost, went you get there they hit you with hidden fees after hidden fee like the second charge for the insurance,toll fee, 150dls deposit they said they would give it back in couple days it took them like 7 days to get the deposit back
Hi Fabian,
Thank you for taking the time to review us.
We are very sorry to hear that you incurred additional costs when renting with us. In order for us to look into this for you, we kindly ask that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
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Hi Tarun T,
Thank you for your five-star review.
We are delighted that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.