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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.


greenmotion.com
Founded in 2007
+21
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GreenMotion Reviews Summary

Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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6,430 reviews
France
1 review
0 helpful votes
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Déçu par les prix
July 27, 2024

Je souhaitais réserver à un prix fixe et je reviens le lendemain et le même véhicule a augmenté de 150 €.

Date of experience: July 17, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Arnault,

Thank you for your review.

We are very sorry that the price increased during the period that you were considering renting from us. We do use a live pricing system, which takes into account multiple variables such as availability and demand. As such, our prices are subject to change at any time.

We hope you enjoy your rental with us.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Like to like fuel policy is very inconvenient
July 25, 2024

Like to like fuel policy is very inconvenient.
A) the car is always near empty and hence one needs to fill fuel as soon as the journey starts
B) it is quite an effort to plan the trip in such a way that one returns the car at the same level which inevitably results in customers over filling fuel. All other car rental companies have full to full policy.

Date of experience: July 15, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Vivek,

Thank you for your review.

We are very pleased to hear that you have chosen us for your rental needs on this occasion and we apologise for any inconvenience caused by our fuel policy.

We hope you enjoy your rental with us.

Kind regards,

Green Motion International Customer Services.

Netherlands
1 review
0 helpful votes
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Unexpected mandatory costs
July 23, 2024

I had to pay 75€ for a mandatory insurance in addition to security deposit before picking up fully paid contract online.

Date of experience: July 13, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Soner,

Thank you for taking the time to share your experience with us.

We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us using the form at www.greenmotion.com/contact.

Thank you for your assistance.

Kind regards,

Green Motion International Customer Services.

Canada
1 review
0 helpful votes
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Renting a car with them is perfect and not expensive. Everything was easy and simple at airport also so n the return. I recommend Green motion to everyone who wants to rent a car in cappadocia

Date of experience: July 13, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Zeina,

Thank you for your review.

We are delighted to hear that you enjoyed your rental with us. If you did experience any issues that led to your one-star rating, please feel free to contact us using the form at www.greenmotion.com/contact and we would be happy to discuss them with you.

Thank you for your assistance and we hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Turkey
1 review
0 helpful votes
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When I went to the Kadıköy branch to pick up the vehicle I made the reservation and paid for about 4 days before the rental date, it was stated that the model cars I rented were not left, they would give an upper segment vehicle. I have informed that I have a preference for a model that is not an additional fee among the alternatives offered. Dec.They have previously received rental services from them and stated that a findeks inquiry should be made because the rental period is older than 6 months. As a result of the inquiry, they stated that the vehicle cannot be rented if it is not deemed appropriate by the systems. They stated that the only thing that can be done as a solution is to cancel the situation. Although I have not received any services, they indicate that it will take 6-7 days for a refund.They stated that none of the solutions offered to them would be possible.On Friday evening and the time limit being limited, I made all my planning accordingly, so in order to solve this victimization situation, I again received a rental service from another corporate rental company by making an inquiry via the findeks application.About 3 weeks ago, I bought a car rental service by making a findeks query from another company again. I could not understand how the situation that had a positive result using the same system turned out to be negative in the company's systems.This situation forced me to get the service from another company with a higher fee, and although I could not get any service, the evaluation was made in this way due to the lateness of the fee refund process.

Date of experience: July 12, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Baris,

Thank you for your review.

We are very sorry to hear that you were not able to rent with us on this occasion. Unfortunately, we do have strict ID requirements, which are stated in our Terms & Conditions. These can always be found at www.greenmotion.com/terms.

If you wish to discuss this with our team, please feel free to contact us using the form at www.greenmotion.com/contact.

Thank you for your understanding.

Kind regards,

Green Motion International Customer Services.

Florida
1 review
0 helpful votes
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Terrible experience
July 21, 2024

So many fees were added at checkout that was not disclosed at initial booking then they basically force the extra insurances in order not to pay the 2000k deposit so your initial rate is very low and at pickup you are hit with additional fees that range close to 300..

Date of experience: July 11, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Cassandra,

Thank you for taking the time to share your experience with us.

We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us using the form at www.greenmotion.com/contact.

Thank you for your assistance.

Kind regards,

Green Motion International Customer Services.

Germany
1 review
0 helpful votes
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Alles gut geklappt
July 21, 2024

Die Anmietung hat reibungslos geklappt, sowohl der Transfer vom und zum Flughafen, als auch die Abwicklung vor Ort. Der Wagen war in Ordnung und hat seine Dienste erfüllt.

Date of experience: July 11, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Bernd,

Thank you for your five-star review.

It is fantastic to hear that your rental went smoothly.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Portugal
1 review
0 helpful votes
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Espetáculo!
July 18, 2024
Updated review

Fui muito bem atendido pelo Sr. Carlos, muito eficiente e adorei o carro que me deu. Na recolha fui atendido pelo Tomás, rapaz muito simpático.

Date of experience: July 8, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Lucas,

Thank you for your five-star review.

We are delighted that you were well looked after during your rental with Green Motion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.


Sempre bem atendido
December 1, 2023
Previous review

Sempre bem atendido

Date of experience: December 1, 2023
Spain
1 review
0 helpful votes
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Excellent - both service and car
July 18, 2024

Love Mark the driver! Always happy and excellent service
Admin staff friendly and efficient
Car was perfect for me.
Thank you again Green Motion

Date of experience: July 8, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Julia,

Thank you for your five-star review.

We are delighted that you received excellent service from our Green Motion team and found our car to be excellent too.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

New York
1 review
0 helpful votes
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Great staff
July 17, 2024

The staff is amazing the manager there he always goes above and beyond

Date of experience: July 7, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Sheki,

Thank you for your five-star review.

It is fantastic to hear that you found our Green Motion team to be great.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Turkey
1 review
0 helpful votes
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Beğenmedim
July 17, 2024

Bize bozuk araba verdiler hiç ana hiç memnun değildim maalesef

Date of experience: July 7, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Memiş G,

Thank you for taking the time to review us.

We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us using the form at www.greenmotion.com/contact

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

Portugal
1 review
0 helpful votes
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.
July 17, 2024

...

Date of experience: July 7, 2024
Natalie F. GreenMotion Rep
over a year old

Hi,

Thank you for your five-star review.

We are thrilled that you chose Green Motion for your rental needs.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Germany
1 review
0 helpful votes
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Very good
July 15, 2024

Voll zufrieden. Alles hat geklappt. Schnell und gut und freundlich!

Date of experience: July 5, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Wilfred,

Thank you for your five-star review.

We are delighted to hear that you had a very good rental with Green Motion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

South Africa
1 review
0 helpful votes
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Clean new car
July 14, 2024

We could not find any fault with Green Motion. They gave us a new very clean car with low km's.

Date of experience: July 4, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Willem,

Thank you for your five-star review.

It is amazing to hear that you liked the rental vehicle.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Illinois
1 review
0 helpful votes
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Cheap, simple and satisfactory.
July 14, 2024

Finding the office was a little complicated but found it with given directions. Service at the desk was simple and relatevely quick. The car was quite satisfactory if a little small for me, a six foot 3 inch guy. Return was extremely simple and very quick.
Overall quite a satisfactory experience.

Date of experience: July 4, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Clive,

Thank you for your five-star review.

We are thrilled to hear that the service that you received at the desk was simple and relatively quick.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Spain
1 review
0 helpful votes
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Great job done
July 14, 2024

Rapid pickup. Great service at the desk, guys where so attentive and polite

Date of experience: July 4, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Eric,

Thank you for your five-star review.

It is brilliant to hear that you received great service from our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Italy
1 review
0 helpful votes
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Tutto bene
July 14, 2024

L'auto aveva qualche piccolo striscio sulla carrozzeria ma sono tutti stati segnati nella carta e il titolare ci ha invitato a fare foto o video. L'ho trovato un comportamento molto trasparente che ha creato fiducia

Date of experience: July 4, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Federico,

Thank you for your five-star review.

We are delighted to hear that you found our service to be transparent.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Don't book with them
July 14, 2024
Updated review

Fraudulent company and I do not recommend it. They are exploitative

Date of experience: July 4, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Malik,

Thank you for taking the time to review us.

We are very sorry to hear that you have this opinion of our company. If you have had an issue with one of our rentals, we would kindly ask that you contact our customer services team using the form at www.greenmotion.com/contact so that we can discuss this with you.

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.


Good good good
July 10, 2024
Previous review

Good good good

Date of experience: June 30, 2024
France
1 review
0 helpful votes
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Sérieux et voiture récente
July 14, 2024
Updated review

Accueil rapide et professionnel. Voiture en très bon état avec peu de kilomètres. Pas d'insistance de la part du commercial sur les options et c'est très agréable.

Date of experience: July 4, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Didier,

Thank you for your five-star review.

We are really pleased that you liked the condition of the rental vehicle.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.


Everything perfect
June 20, 2024
Previous review

Office in the airport and easy to find, friendly staff who don't pester the customer with options, very recent car in excellent condition. Hard to find a fault.
Only the parking lot is a bit far and not sheltered.
Very good experience with this rental company.

Date of experience: June 20, 2024
Czechia
1 review
0 helpful votes
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Skvělé
July 14, 2024
Updated review

Rychlá a milá obsluha, vše proběhlo v pořádku a bez problémů.

Date of experience: July 4, 2024
Natalie F. GreenMotion Rep
over a year old

Hi Eva,

Thank you for your five-star review.

It is great to hear that your rental went well.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.


Eva
August 17, 2023
Previous review

Půjčení a vrácení vozu proběhlo velmi rychle bez komplikací, zaměstnanci byli velice milí a vstřícní.
Mohu doporučit.

Date of experience: August 17, 2023