From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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We werden snel geholpen in de luchthaven, werden geen extra verzekeringen meer aangesmeerd zoals bij vele anderen, kortom, wij waren tevreden met de service
Hi Eddy,
Thank you for your five-star review.
It is great to hear that our team were able to help you at the rental desk.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The guys working for Green Motion were extremely professional and the process was seamless. Met me at the airport where the car was waiting for me. Paid by credit card on site. They had upgraded me to the cutest little SUV which was a bonus. I liked that they took pictures and videos of the car before and after. The guys were so pleasant. Best car rental service I have ever had. Will definitely use again. Thanks so much
Hi Tania,
Thank you for your five-star review.
We are very happy to hear that you found our team to be extremely professional and that you enjoyed an upgrade from us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
While at facilities appeared simple staff were more than accommodating pick up and drop off as smooth as could be expected
Hi Brett,
Thank you for your five-star review.
It is great to hear that you have had an overall good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The rental was ok, right in front of the airport entrance, good car, reasonable price with full insurance (booked in germany). We would rent allways again.
Hi Andreas K,
Thank you for your five-star review.
We are thrilled that you wish to always rent with Green Motion in the future.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
After the accident, I reported to the police according to the requirements of the car shop and obtained the relevant claim documents. The car shop also confirmed by email that the documents were OK, but after returning the car, I said that the documents were not OK and the claims could not be settled, and the car repair cost was deducted from the credit card.
Hi Zhang,
Thank you for your review.
We are very sorry to hear that there was an issue with your documentation regarding this damage. In order for us to look into this, please contact us at escalation@cs.greenmotion.com.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Clean car, friendly staff and there is a shuttle from the airport every 10/15 minutes.
Hi Maurizio F,
Thank you for your five-star review.
It is great to hear that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I booked a car through their website, went and collected my car in few minutes. The help desk man (Rovaniemi airport) was very nice and helpful and super flexible. He was doing his best to help us since I have only a Revolut and they don't accept that for the deposits fees (so be aware).
Hi Amna M,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
New car, clean and perfectly running. Easy to get, easy return
Hi Michael H,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great customer service from the day I arrived to the day I returned the car. Had no problem with the car just what I needed for the holiday would recommend GreenMotion to anyone.
Hi Anthony,
Thank you for your five-star review.
We are really pleased to hear that you received great customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Araçlar yeni ve güzel yanlız araç iç temizliği iyi değildi. Personel ilgili ve işlerini çok iyi yapıyorlar.Teslimatı Hüseyin Beye yapmıştım çok bekletmeden aracı kontrol edip teslim aldı çok teşekkür ederim kendisine.
Hi Tacettin E,
Thank you for your five-star review.
We are thrilled that you found Green Motion to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was great, great roads in Greece, with having to do a 4 hour drive it was perfect. Nippy little car too
Hi Margaret,
Thank you for your five-star review.
We are delighted that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
J'ai récemment loué une voiture cet el processus de récupération du véhicule a été extrêmement rapide et efficace, ce qui m'a permis de démarrer mon voyage sans aucune perte de temps. De plus, le retour de la voiture s'est déroulé sans accroc. L'équipe n'a pas chipoté sur la vérification du véhicule, rendant le tout simple et sans stress.
Hi Mohamed B,
Thank you for your five-star review.
We are extremely happy that you chose Green Motion for your rental needs and that had a simple and stress free return with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything worked very well, new vehicle, clean and everything perfect
Hi Elton S,
Thank you for your five-star review.
We are thrilled that you had a very good rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fairly quick pickup, very convenient as the office is right kutside from arrivals, and car pickup 4min walk from there
Hi Symeon D,
Thank you for your five-star review.
We are very happy that you had a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car booked under my husbands name however he has no credit card. Wanted to add myself as driver and use my credit card for deposit but was not allowed to do that. Ended up essentially loosing our original booked and taking a new booking for a car. Would have thought more could have been done to accommodate our situation. It was really frustrating and upsetting for all involved.
Then we got a car we got a car with a flat tyre.
More time spent than getting another car. The next car we got had a near bald tyre, the wipers were gone and the service light was on. We took that car despite its condition as we were so late getting where we needed to go.
The car we got was a Dacia and was not at all a nice car to drive, there was no pep in it, took a long time to get up to 60 miles an hour.
Hi Caroline,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. We would to take this opportunity to explain that we do require a credit card in the name of the main driver. Unfortunately, due to legal reasons, we cannot change the name of the main driver on any booking made through a third-party website. In order for us to look into this for you, we kindly ask that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
The staff at GreenMotion stayed late to get us at the airport after a flight delay. They had the car ready and it was fun to drive during our Italian country vacation. They quickly got us back to the airport after dropping the car off. Good suggestion is to get the additional insurance no matter who you rent a car from.
Hi Damon,
Thank you for your five-star review.
It is amazing to hear that you enjoyed your rental and that you found our team to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No response
No response
No response
No response
No response
Hi Onur,
Thank you for your review.
We are sorry to hear that you have not received a response, we cannot see any case open under this booking reference number on our system. If you would like to email us at escalation@cs.greenmotion.com, our team would be happy to assist you.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
The best rental company of which I've been renting from. They did take care of their customers and we were pleased with the service.
Hi Paul-Ioan,
Thank you for your five-star review.
It is fantastic to hear that you think we are the best rental company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
De auto ophalen goed geregeld, terugbrengen was het druk.
Auto was in redelijk goede staat en geen problemen gehad.
Hi,
Thank you for your five-star review.
It is great to hear that you found everything to be well organised.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Glyn,
Thank you for your five-star review.
It is amazing to hear that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.