From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
First class, always polite, great service, cars always clean with very low miles.
New car in very good condition
Friendly employees with good english skills
Uncomplicating return of the car
Hi Fabian,
Thank you for your five-star review.
It is amazing to hear that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly, polite, professional. Been using GreenMotion for the last 4-5 years.
Hi Fahrudin,
Thank you for your five-star review.
It is brilliant to hear that you always find our team to be very polite and professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly and efficient service. Car spotlessly clean and in excellent condition.
Hi Andrew,
Thank you for your five-star review.
It is fantastic to know that you find our services and prices to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent service, very good value for money, not over priced and realistic for my needs
Hi William,
Thank you for your five-star review.
We are really pleased to hear that you find us to be very good value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick easy and affordable. Vehicle was in excellent condition light on fuel and GPS worked like a charm
Hi Andre,
Thank you for your five-star review.
We are delighted that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The tank was not full, so we had to look for the gas station at night, which we did not find, and we were lucky that we still managed to reach the hotel in Füssen - 150 km. From Munich. Тhe insurance cost was the highest i have paid in just 2 days
Hi Veselin T,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by emailing us at ics@cs.greenmotion.com
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
The vehicles are OK, the prices are reasonable. But they dont have an office at the airport, that's a down for me.
Hi Upire C,
Thank you for your four-star review.
We are thrilled that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I felt like I was being blackmailed. During a WhatsApp correspondence, there was a claim that I was involved in a traffic accident. They asked me to go to the car and that there was police. I went and found no one. After that, there was a claim that I had damaged another car. This is not true. Please follow up and review the WhatsApp corres
The company representative maneuvered and tried to deceive me.
Hi Abd,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by emailing us at ics@cs.greenmotion.com
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Teşekkürler ediyorum teşekkürler ediyorum teşekkürler ediyorum
Hi Onur,
Thank you for your five-star review.
We truly appreciate you choosing us for your rental needs on this occasion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was very good and clean, and very efficient service.
Hi Felipe,
Thank you for your five-star review.
We are thrilled that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
In the reservation on line the offices atvthe airport do not tell the client they are Not at the airport but close
To return the car you need to make a telephone call tonopem the gate ( i didnt have cell signal) difficult again
Hi Jorge,
Thank you for your four-star review.
We are grateful that you have chosen to rent with us and appreciate your feedback on our return process.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was a bit fair for the price. Small engine and no mobile phone charger, for example (the one that was there didn't work).
As for pick up and drop off, everything was fine. There was only a bit of a wait on arrival but the return was very quick.
Hi Ana,
Thank you for your review.
We are grateful that you have chosen us for your rental needs and appreciate your feedback.
We hope you will rent with us again in the future.
Kind regards,
Green Motion International Customer Services.
The only drawback was the time I had to wait at the airport for the transfer.
The rental service is literally 2 km away from the airport (if only i'd known).
I had to wait 45 minutes for them to pick me up.
Hi Jose,
Thank you for your four-star review.
We are glad to hear that you had a great experience with us and we apologise for any inconvenience caused by the delay you experienced.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Service plus que décevant
Seulement la réception se passe bien
Caution hors de prix
Hi William,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by emailing us at ics@cs.greenmotion.com
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Very easy and fast is to use to make the booking online. The prices are slightly cheaper than others rental companies.
Hi Moinul H,
Thank you for your five-star review.
It is great to hear that you found our Green Motion online booking processes to be very easy and fast to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Straight forward system, clear and easy to use, as was applying the additional insurance and package.
Hi Christopher J,
Thank you for your four-star review.
We are delighted that you found our Green Motion processes straightforward and easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car was a bit dirty. ApplePay Credit card Payment not accepted. Credit reservation hold 3 weeks after car return.
Hi Harry,
Thank you for your five-star review.
We are very pleased that you once again chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had been referred to Green Motion by a family member. The first time I tried two years ago, they were comparable in price. This time, they were 1/3 the cost of my normal rental dealership.
Like other off-site car rental companies at the Toronto Pearson Airport, they pick-up at the Viscount Station. I saw the Green Motion pick-up car twice while I waited for my regular car rental company to come and get me. This faster service is a main selling point for me. My actual rental is a month away so I have yet to determine the full experience.
Hi Terrence B,
Thank you for your four-star review.
We are delighted that you have chosen Green Motion for your rental needs.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Never rented a car on my own before, except for a Home Depot delivery truck once. I'll do my best to never have to again. Gentleman my husband spoke with at Green Motion's direct phone number, NOT a random website, said he could secure car rental, as in reserve with his credit card and my name and I could use my own credit card to pick up and pay. Different person in the actual physical building said no.
So much back and forth just to leave with the car. Man who retrieved the car was disgustingly rude. Not worth the hassle and risk.
Hi Tammy,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us by emailing us at ics@cs.greenmotion.com
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alan,
Thank you for your five-star review.
We love that you received first class service from Green Motion Bristol.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.