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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.


greenmotion.com
Founded in 2007
+21
How would you rate GreenMotion?
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GreenMotion Reviews Summary

Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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6,446 reviews
GB
1 review
0 helpful votes
Follow Margaret J.
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Great service
October 21, 2024

I've used Green Motion twice now and they offer a good, efficient service with helpful staff. Prices are good too 👍. I'll be back next year on my next family visit.

Date of experience: October 11, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Margaret,

Thank you for your five-star review.

It is fantastic to know that you have received great service from our team for both of your rentals with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Definitely worth using this company
October 21, 2024

Both pick up and were professional, no nonsense and all with a smile. Thank you

Date of experience: October 11, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Trevor,

Thank you for your five-star review.

It is brilliant to hear that you enjoyed your rental with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Greece
1 review
0 helpful votes
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Super Service and Price
October 21, 2024

Very fair price for a nice car and quick, friendly and professional staff.

Date of experience: October 10, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Mark,

Thank you for your five-star review.

We are delighted to hear that you received super service and price from our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Ireland
1 review
0 helpful votes
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A WELL RECOMMENDED SERVICE
October 21, 2024
Updated review

I was greeted by Ritz - Thank you Ritz, Wonderful gentleman - no fuss - in and out in minutes with everything explained so professional - Chris - thank you for your conversation and friendliness - the guys picking up and dropping of at the airport were so friendly. You all together could not make it more comfortable for a girl traveling on her own...All knowledgeable and friendly...

Date of experience: October 10, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Louise,

Thank you for your five-star review.

It is excellent to know that you had a no fuss rental with our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.


FABULOUS COMPANY TO DEAL WITH...
September 16, 2024
Previous review

FABULOUS COMPANY TO DEAL WITH - RITZ, CHRIS AND THE LADS DRIVING THE BUSES TO AND FROM THE AIRPORT - THANK YOU VERY MUCH FOR SUCH A RELAXING, HELPFUL AND FRIENDLY SERVICE. SUCH A PLEASURE TO DEAL WITH - YOU GUY'S ARE THE REASON I WILL RETURN TO USE GREEN MOTION ON THE FUTURE...

Date of experience: September 16, 2024
Turkey
1 review
0 helpful votes
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Very professional
October 21, 2024

The system has been made a lot easier and the process of getting the car has been quicker and professional

Date of experience: October 10, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Stephen,

Thank you for your five-star review.

We are delighted that you find our system to be very professional.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Nice experience
October 21, 2024

Good staff. Friendly efficient and quick on collection and drop off

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Julie,

Thank you for your five-star review.

We are delighted that you found our team to be friendly and efficient.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Illinois
1 review
0 helpful votes
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.
October 21, 2024

..……………………………………………………………………………………………………………………………..

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Jeffrey,

Thank you for your five-star review.

We truly appreciate you choosing us for your rental needs on this occasion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Ireland
1 review
0 helpful votes
Follow Liam R.
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Efficient and friendly. Staff were excellent communicators.

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Liam,

Thank you for your five-star review.

We are thrilled that you think we have the best prices.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow Lee P.
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Second time around
October 21, 2024

Twice this season Chris has looked after us with great service and a happy disposition.

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Lee,

Thank you for your five-star review.

We are delighted that you have enjoyed a second rental with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Estonia
1 review
0 helpful votes
Follow Takao F.
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Comfortable moving in Rovaniemi
October 21, 2024

Good location in the airport, fast & easy registration, reasonable price, nice car, easy return!

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Takao,

Thank you for your five-star review.

It is amazing to hear that you enjoyed your rental with Green Motion Rovaniemi.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Germany
1 review
0 helpful votes
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Great trip without any issue
October 21, 2024

It was a fantastic vacation in Scotland with Green motion car. No trouble with the car. It works always good and fulfilled our expectation in total. The hand over of car was perfect and easy.

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Hermann,

Thank you for your five-star review.

It is amazing to know that you had a fantastic vacation in Scotland and had no issues during your rental.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Ireland
1 review
0 helpful votes
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Efficient, pleasant and professional
October 21, 2024
Updated review

I found the whole experience from booking the car, picking it up and leaving it back to be hassle-free. A big plus for me was the agent who gave us the car didn't try to push the extra insurance, which I always find annoying, although he did of course outline the risks etc. Leaving the car back was a breeze with a different agent making no fuss about anything and being generally friendly and pleasant to deal with. I would definitely hire with them again.

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Mark,

Thank you for your five-star review.

We are delighted that you had a hassle-free experience with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.


Excellent and professional service
September 15, 2024
Previous review

The whole experience of dealing with the staff both in the centre and on the phone was relaxed and friendly. I found both agents who dealt with the rental going out and returning were helpful, polite and friendly. Also, the agent who handed over the car did not pressurise us to take out the extra insurance though he did explain the risks etc. (I already had excess insurance). All-in-all it was a very positive experience and I wouldn't hesitate to rent a car from Green Motion again or to recommend them to others.

Date of experience: September 15, 2024
Germany
1 review
0 helpful votes
Follow Doga Y.
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We were greeted with a smile and sent off with a smile. Every detail was sent by e-mail when the vehicle was received and returned, and the deposit received was returned as soon as possible.

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Doga,

Thank you for your five-star review.

It is excellent to know that you found our team to be professional.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Belgium
1 review
0 helpful votes
Follow Grégory D.
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Super efficace
October 21, 2024

Arrivé tardivement à l'aéroport suite à un vol $#*!é, l'agence a pris le temps avec patience de bien tout nous expliquer (dans un français anglais) chacun y mettant de la bonne volonté et en faisant les efforts, nous avons eu l chance d'être surclassé ( fiat 500 commandée initialement nous avons reçu une kia stonic 5 portes 👍)

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Gregory,

Thank you for your five-star review.

We are thrilled that you enjoyed an upgrade during your rental.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow Mr F.
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Phoned the Green Notion desk, phone answered almost straight away. Was directed to meet point for shuttle driver who arrived just as we did. Very pleasant man. Taken to office about 10 mins away, excellent service at the office, shown car, checked all round, signed for it and off we went. About 1/2 hour from phone call to driving away. Similarly good on returning the car.
All round good experience.

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Mr. F,

Thank you for your five-star review.

It is amazing to know that you received great service from all of our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Singapore
1 review
0 helpful votes
Follow Mark W.
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Outrageous admin fee
October 21, 2024

Whilst I understand and signed the Green Motion contract T&C's, I would like to provide feedback on your charging policy. A charge of £68 for administrative costs associated with a parking fee doesn't reflect the actual time involved in searching your database and sending out a standard email response. Even if it took one of your staff members an hour to do this, given the average hourly rate in the UK is approx £20/hour there's a massive discrepancy with your charge and reality (i.e. Equivalent to >3hrs of work). I write this response not expecting any refund but to highlight your business policy has lost a client who had a very good experience prior to this charge to now having a poor experience particularly given the parking fee was withdrawn. This is a shame as I was planning to use Green Motion next year to hire a car but given the high cost of administrative fees I've now decided to use another company.

I hope you take the opportunity to revisit this policy and charge an administrative fee that better reflects the reality of time involved.

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Mark,

Thank you for taking the time to share your experience with us.

Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us by emailing us at ics@cs.greenmotion.com.

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

Thailand
1 review
0 helpful votes
Follow Peter N.
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Good car, efficient service
October 21, 2024

Online booking was followed by an efficient check out. The car was as specified.

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Peter,

Thank you for your five-star review.

It is great to hear that you received efficient service.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Spain
1 review
0 helpful votes
Follow Darrell M.
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Excellent
October 21, 2024

Green motion were excellent and provided a very good service.
Carjet on the other hand were terrible. Next time we will go straight to green motion and cut the broker out

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Darrell,

Thank you for your five-star review.

We are very happy to hear that you received excellent service from our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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A very nice Smile and Welcome
October 21, 2024

I used Green Motion at MAN. This was my first time using them and will use them again. THe drop off was sooooooooooo simple

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi David,

Thank you for your five-star review.

It is good to know that you found our drop-off procedure to be simple.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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The car was good and price reasonable, but their office wasn't with the other car hire offices, but instead rather hidden in the building opposite.

Date of experience: October 9, 2024
Natalie F. GreenMotion Rep
10 months ago

Hi Mr R.

Thank you for your four-star review.

It is good to know that you enjoyed your rental and we appreciate your feedback.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.